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KiSSFLOW vs NICE Merced comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Performance Management
24th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Process Management (BPM) (37th), Rapid Application Development Software (28th), Low-Code Development Platforms (30th)
NICE Merced
Ranking in Business Performance Management
33rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Business Performance Management category, the mindshare of KiSSFLOW is 2.2%, up from 0.1% compared to the previous year. The mindshare of NICE Merced is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Performance Management Mindshare Distribution
ProductMindshare (%)
KiSSFLOW2.2%
NICE Merced0.9%
Other96.9%
Business Performance Management
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
Business Tools at Motorola Solutions
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
it_user217446 - PeerSpot reviewer
Systems Integration Developer at a hospitality company with 1,001-5,000 employees
The product is incredibly powerful although it can be a little temperamental when communicating between our corporate network and the hosted solution.
Take your time and get the basics right first. The whole solution will work and deliver results so much better if you get it set up correctly first time. You can correct initial set up but if you've put a lot of data into it, it will mean a lot of rework.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ease of use is great; the user interface is very, very good, and the creation of process forms is very simple while offering a good amount of detail that can be captured."
"The most valuable feature is the performance."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The user interface is very, very good."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The support team responds fast."
"My advice to anybody who is considering KiSSFLOW is that it is easy to use and I recommend it."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The ability to allow every user from an agent all the way up through the hierarchy to self-correct issues and improve skills without having to wait for a performance review etc."
 

Cons

"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"There is a lag in the delay between API calls."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"KiSSFLOW needs to improve its integration."
"One area where I believe Kissflow can be improved is customization."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"The problem with a tool that is incredibly powerful and flexible is that it can also be complicated."
 

Pricing and Cost Advice

"The license is very expensive."
"The product costs $15 per user per month."
"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"This is an affordable product and everything is included in the subscription."
"Your company must subscribe to the solution if you create a business account."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
17%
Financial Services Firm
12%
Outsourcing Company
7%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
No data available
 

Comparisons

 

Also Known As

No data available
Merced
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Financial Services
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902,588 professionals have used our research since 2012.