Merced's flagship solutions, available in on-premise, SaaS and hosted models, include Merced Service Performance Management, which provides performance analytics and dashboards, service coaching, incentive management and real-time reporting for enterprise service personnel. They also include Merced Sales Performance Management with incentive and quota management, performance analytics and dashboards, sales development and coaching, and other analytics solutions.
As of March 2024, the market share of NICE Merced in the Business Performance Management category
stands at 0.7%, marking an increase
of 491.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
