Kapture CRM vs Oracle CRM comparison

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The software sends automated messages for customers' birthdays and anniversaries."

"The forecasting reporting section was the most useful."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"Technical support is very fast. It's customer friendly."

"For the most part, the solution is straightforward."

"Case management, incident management, and request management features are valuable."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The product is complicated to use for new users."

"The performance could be better."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"I would like to see the UI improved ."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The solution is expensive."

"The licensing is on a yearly basis."

"There is a license required to use this solution. The price is reasonable for a CRM."

"It is not cheap. It is more suitable for big companies."

"The product's pricing is manageable and flexible."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."