Kapture CRM vs Oracle CRM comparison

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The software sends automated messages for customers' birthdays and anniversaries."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"The forecasting reporting section was the most useful."

"Oracle CRM is used for sales activities; we can create customers, opportunities, codes submitted, reporting, and forecasting."

"The reporting features are valuable."

"Oracle CRM helped us better understand the customer journey."

"The most important feature is the ability to assign a plan using the manual close function."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"One or two leads may go missing due to downtime."

"Everything has room for improvement, so there is nothing perfect in the world, which is why I don't give a nine or ten."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"Oracle should improve its hosted applications such as Oracle CRM with more flexible, effective and state-of-the-art enhancements, rather than abandoning them and leading its clientele using the hosted applications to Cloud applications."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The product’s pricing is very high."

"The licensing is on a yearly basis."

"There are licenses needed to use this solution and they are managed by our product team."

"Compared to alternative solutions Oracle CRM is expensive."

"It is not cheap. It is more suitable for big companies."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."