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Kampyle vs Qualtrics XM Platform comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kampyle
Ranking in Survey Software
8th
Ranking in Customer Feedback Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Qualtrics XM Platform
Ranking in Survey Software
1st
Ranking in Customer Feedback Management
1st
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Customer Experience Management (2nd), Social CRM (5th), Product Management Software (2nd)
 

Mindshare comparison

As of November 2026, in the Survey Software category, the mindshare of Kampyle is 3.2%, up from 2.4% compared to the previous year. The mindshare of Qualtrics XM Platform is 14.3%, down from 24.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Survey Software Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform14.3%
Kampyle3.2%
Other82.5%
Survey Software
 

Featured Reviews

it_user1434 - PeerSpot reviewer
eCommerce Expert at a tech company with 51-200 employees
Product review for kampyle
Easy way to collect bugs and feedback on a website. Not a huge fan of the user experience.
BJ
Market Research Manager at a insurance company with 1,001-5,000 employees
Unified feedback has transformed member journey insights and now drives higher healthcare ratings
As easy as it was to connect our data sources with Qualtrics XM Platform, there were two or three out of the ten or so that we added that were a little bit trickier. Finding a way to get them in there and repeat the upload isn't always just Qualtrics XM Platform's fault. We have a lot of legacy platforms that we need to figure out how to make that work better. Having that work super smoothly and managing logins and some of that other stuff could always be a little bit easier and a little bit smoother. Admittedly, we could be better at providing the information, but that's something that could be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy way to collect bugs and feedback on a website."
"We can integrate data and run an algorithm."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"Qualtrics XM Platform has positively impacted my organization by providing a much better understanding of our clients and partners."
"Time has been saved significantly because for every application, developers do not have to make custom feedback forms."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"It is the Ferrari of XM platforms."
"The solution allows the development of multiple surveys based on the lifecycle"
 

Cons

"Not a huge fan of the user experience."
"It is not easy to implement."
"The solution's integration with Salesforce should be improved."
"It needs to focus more on broader CX programs and customer experience."
"I am not rating it higher because advanced configuration can be complex, reporting customization has a learning curve, and pricing and licensing need careful governance."
"It is not easy to implement because it requires an implementation partner for about three to four months."
"Qualtrics XM Platform is a powerful platform, but some advanced reporting and dashboard customization features can have a learning curve for new users."
"In terms of commercial aspects, it is quite high when compared to other products. There is still a possibility that Qualtrics XM Platform could reduce the platform cost as the license cost is too high."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
 

Pricing and Cost Advice

Information not available
"Pricing depends upon the different kinds of use cases."
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"Delighted by Qualtrics is more expensive than the competitor solutions"
"The solution is fairly expensive, but it would be money well spent."
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Top Industries

By visitors reading reviews
No data available
University
10%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

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What is your experience regarding pricing and costs for Delighted by Qualtrics?
My experience with pricing, setup cost, and licensing was that it was not cheap, but it wasn't crazy expensive. We looked at it and our finance people looked at it and said that based on the benefi...
What needs improvement with Delighted by Qualtrics?
Regarding the negative aspects, I believe there are some points that could still be improved in Qualtrics XM Platform. The integration with WhatsApp has not been provisioned. We have to partner wit...
What is your primary use case for Delighted by Qualtrics?
I am using Qualtrics XM Platform mainly to capture customer feedback and customer surveys of the service we provide. It gives a dashboard to view and monitor the CSI score. If the scoring is less, ...
 

Also Known As

No data available
Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
 

Overview

 

Sample Customers

Puma, Canon, Telstra, Clarks, ThermoFisher Scientific, SwissCom, Australia Post, Nationwide, EDF Energy, Teliasonera
Aetna, 1 800 Contacts, GE