Kampyle vs Qualtrics XM Platform comparison

Medallia and Qualtrics are both solutions in the Survey Software category. Medallia is ranked #7, while Qualtrics is ranked #1 with an average rating of 9.0. Medallia holds a 3.7% mindshare in SS, compared to Qualtrics’s 20.6% mindshare. Additionally, 100% of Medallia users are willing to recommend the solution, compared to 100% of Qualtrics users who would recommend it.

Kampyle

Read 1 Kampyle review

229 Views
156 Comparison Views

100% willing to recommend

Qualtrics XM Platform

Read 14 Qualtrics XM Platform reviews

2,318 Views
997 Comparison Views

100% willing to recommend

Kampyle

Qualtrics XM Platform

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kampyle

Ranking in Survey Software

7th

Ranking in Customer Feedback Management

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Qualtrics XM Platform

Ranking in Survey Software

1st

Ranking in Customer Feedback Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Customer Experience Management (3rd), Social CRM (4th), Product Management Software (2nd)

Mindshare comparison

As of March 2026, in the Survey Software category, the mindshare of Kampyle is 3.7%, up from 0.2% compared to the previous year. The mindshare of Qualtrics XM Platform is 20.6%, down from 32.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Survey Software Mindshare Distribution
Product	Mindshare (%)
Qualtrics XM Platform	20.6%
Kampyle	3.7%
Other	75.7%

Survey Software

Featured Reviews

it_user1434

eCommerce Expert at a tech company with 51-200 employees

Product review for kampyle

Easy way to collect bugs and feedback on a website. Not a huge fan of the user experience.

Read full review

VinayakMishra

Technology Consultant at Zill Consulting

Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism

There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy way to collect bugs and feedback on a website."

"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"

"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."

"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."

"The solution allows the development of multiple surveys based on the lifecycle"

"The solution is very simple to use."

"Text iQ is a great feature."

"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."

"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."

More Qualtrics XM Platform pros

Cons

"Not a huge fan of the user experience."

"Most of the improvements made constantly cause some friction in the platform."

"Sometimes, a lot of emails bounce back during email distribution."

"The process of creating, updating, and importing participants needs to be more flexible"

"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."

"The solution's integration with Salesforce should be improved."

"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."

"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."

"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."

More Qualtrics XM Platform cons

Pricing and Cost Advice

Information not available

"The solution is fairly expensive, but it would be money well spent."

"Delighted by Qualtrics is more expensive than the competitor solutions"

"The product is not cheap."

"Some clients felt that this product was expensive when the sales team tried to sell it to them."

"Pricing depends upon the different kinds of use cases."

"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."

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Top Industries

By visitors reading reviews

No data available

University

13%

Manufacturing Company

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

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What do you like most about Delighted by Qualtrics?

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...

See all answers

What is your experience regarding pricing and costs for Delighted by Qualtrics?

Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...

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What needs improvement with Delighted by Qualtrics?

The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...

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Comparisons

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Compared 27% of the time

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Compared 24% of the time

Creative Research Systems Survey System vs Kampyle

Compared 17% of the time

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Compared 9% of the time

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Compared 8% of the time

eXplorance Blue vs Qualtrics XM Platform

Compared 7% of the time

Sprinklr vs Qualtrics XM Platform

Compared 7% of the time

Genesys Cloud CX vs Qualtrics XM Platform

Compared 6% of the time

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Product Reports

No data available

Buyer's Guide

Qualtrics XM Platform

March 2026

Download Qualtrics XM Platform product report

Also Known As

No data available

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,

Overview

Place Kampyle feedback forms on your Website and start receiving feedback from your customers immediately in an orderly way.

Medallia

Qualtrics XM Platform offers AI-driven analytics, seamless integrations, and an intuitive interface for efficient data collection and visualization. Known for its user-friendly design, it supports real-time feedback and sentiment analysis, catering to companies seeking streamlined workflows.

Qualtrics XM Platform enables organizations to create surveys with ease through its drag-and-drop interface. With prebuilt integrations and advanced analytics tools like Text iQ, users efficiently gather insights from data. The platform's comprehensive dashboards facilitate dynamic engagements and amplify decision-making. While the platform excels in many areas, it needs improvements in Salesforce integration, graphical analytics tools, and dashboard speeds to enhance user experience. High costs and data migration limitations are noted as concerns. Qualtrics is utilized across industries for collecting customer experience data, automating surveys, and boosting employee engagement, though some industry-specific functional enhancements are recommended.

What key features does the Qualtrics XM Platform offer?

User-friendly survey creation: Drag-and-drop functionality simplifies design.
AI-driven analytics: Tools like Text iQ offer real-time feedback and sentiment analysis.
Prebuilt integrations: Seamlessly work with existing systems and tools.
Comprehensive data visualization: Enhanced dashboards improve data interpretation.
Automated notifications: Boost engagement with prompt updates and alerts.

What benefits should users expect when reviewing Qualtrics XM Platform?

Simplified tasks: Streamlined workflows reduce complexity in processes.
Improved decision-making: Real-time insights assist with strategic planning.
Enhanced engagement: Features encourage interaction and participation.
Accessibility: Easy for users without technical expertise.

Organizations implement Qualtrics across industries to gather customer insights and automate feedback processes. Retailers use kiosks for in-store feedback, while HR departments leverage the platform for employee onboarding. Banking sectors adopt it for transactional feedback, whereas technology firms assess content effectiveness through in-depth surveys. Enhanced real-time dashboards help access and utilize collected data efficiently.

Qualtrics

Sample Customers

Puma, Canon, Telstra, Clarks, ThermoFisher Scientific, SwissCom, Australia Post, Nationwide, EDF Energy, Teliasonera

Aetna, 1 800 Contacts, GE

See our list of best Survey Software vendors and best Customer Feedback Management vendors.

We monitor all Survey Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.