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Jira vs OpenText Application Quality Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Jira enhances ROI with cost savings, efficiency, productivity, task management, sprint tracking, process streamlining, flexibility, and integration.
Sentiment score
6.6
OpenText Application Quality Management improves efficiency, collaboration, and project tracking, leading to substantial time and cost savings.
Overall, the ROI mainly came from improved team productivity, better project visibility, reduced coordination efforts, faster issue tracking, and more predictable delivery execution.
SDE 2 at Virtusa
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.
Technical Lead at a tech services company with 501-1,000 employees
It acts as an enabler for effective test and program management.
Partner at IS Nordic AS
 

Customer Service

Sentiment score
6.7
Jira's customer service receives mixed reviews, with praise for responses but criticism for support delays and lack of phone help.
Sentiment score
6.2
OpenText Application Quality Management is praised for responsive support, though some users experience delays and varying service quality.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
They usually reach out within one to two business days and give specific answers.
Senior Technical Support Engineer I at Krisp
Atlassian's biggest strength is its self-service ecosystem: documentation, community discussions, and integrations.
SDE 2 at Virtusa
Technical support has been excellent.
President at a consultancy with 10,001+ employees
Quality is always high yet not perfect.
Partner at IS Nordic AS
I am mostly happy with the technical support from OpenText ALM _ Quality Center.
Technical Solution Architect at Vodafone
 

Scalability Issues

Sentiment score
7.2
Jira is scalable, supporting teams of all sizes, though some face challenges with administration and customization at scale.
Sentiment score
7.2
OpenText Application Quality Management is adaptable, scalable, and flexible, handling large projects well despite minor licensing and performance issues.
In our experience, Jira scales well across team size growth, multiple departments, larger project portfolios, and complex Agile environments.
SDE 2 at Virtusa
As the number of users, projects, and work items grows, Jira can scale effectively.
Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees
Jira supports a growing user base, multiple workflows, integrations, and enterprise-level project management needs.
Software Engineer at ValueMomentum
OpenText ALM Quality Center is definitely scalable.
President at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.6
Jira is reliable with high uptime, though occasional slowdowns or disruptions may occur due to customization or server issues.
Sentiment score
7.2
OpenText Application Quality Management is stable and dependable, with minor issues often tied to network or hardware, not software.
It handles team collaborations and large workloads consistently very well.
Software Engineer at ValueMomentum
Downtime is very rare.
SDE 2 at Virtusa
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
From a stability standpoint, OpenText ALM Quality Center has been pretty good.
President at a consultancy with 10,001+ employees
 

Room For Improvement

Jira users seek better customization, simpler UI, improved integration, enhanced performance, and more affordable add-ons for a smoother experience.
OpenText Application Quality Management faces high costs, poor usability, limited integration, and requires better reporting and performance enhancements.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Senior Quality Analyst at a consultancy with 51-200 employees
Improvements are needed so that the system can continue running without creating a new run.
Sap Fico Consultant at Avient Corporation
The user-friendly nature could be enhanced as the interface isn’t intuitive.
President at a consultancy with 10,001+ employees
I see a stable tool that remains relevant in the market.
Partner at IS Nordic AS
 

Setup Cost

Jira's pricing depends on team size, deployment, and plugins, with cloud generally cheaper but scaling costs for enterprises.
OpenText Application Quality Management is costly for users, prompting negotiations and exploration of alternatives like JIRA due to expenses.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
Overall, Jira offers good value for an organization that actively uses its capabilities, but companies should plan carefully for long-term scaling costs, especially in large enterprise environments with many users and plugins.
SDE 2 at Virtusa
It would be cheaper to use a cloud model with a pay-per-use licensing model.
President at a consultancy with 10,001+ employees
 

Valuable Features

Jira offers excellent bug tracking, project management, and agile support with customizable workflows and strong integration with Atlassian tools.
OpenText Application Quality Management excels in traceability, integration, customization, centralized management, and collaboration, enhancing project efficiency and scalability.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Senior Quality Analyst at a consultancy with 51-200 employees
Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.
Senior Technical Support Engineer I at Krisp
The integration with internal applications and CollabNet is made possible through exposed APIs, allowing necessary integrations.
President at a consultancy with 10,001+ employees
It creates constant visibility into the test process, showing the status, bugs, and automated test results.
Partner at IS Nordic AS
We can create a requirement for stability metrics with the test cases to ensure all requirements are covered.
Senior Test Analyst at Cognizant
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
283
Ranking in other categories
Application Requirements Management (2nd), Project Management Software (1st)
OpenText Application Qualit...
Ranking in Application Lifecycle Management (ALM) Suites
3rd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
208
Ranking in other categories
Quality Management Software (1st), Test Management Tools (1st)
 

Mindshare comparison

As of June 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 11.0%, down from 21.1% compared to the previous year. The mindshare of OpenText Application Quality Management is 6.8%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Mindshare Distribution
ProductMindshare (%)
Jira11.0%
OpenText Application Quality Management6.8%
Other82.2%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Aug 20, 2019
 

Featured Reviews

RituRaj - PeerSpot reviewer
SDE 2 at Virtusa
Centralized sprint boards have transformed our planning and now improve cross‑team visibility
While Jira is very powerful, there are definitely areas it could be improved, especially for usability and simplicity. One common challenge is that Jira can feel overwhelming for new users. The number of features, configurations, workflows, and settings is huge. Onboarding non-technical teams or new employees sometimes takes longer than expected. A simple default experience for a beginner would help a lot. Another issue is performance. In large organizations with heavy customizations, large backlogs, or complex dashboards, Jira can occasionally feel slow, especially when loading filters, reports, or larger boards. Pricing can also become expensive as an organization scales and multiple Atlassian products and plugins are added. Some smaller teams sometimes feel the ecosystem becomes costly over time. The mobile experience would be smoother for project managers or leadership users who mainly want quick update approvals or dashboard views on the go. Overall, Jira's biggest strength is flexibility, but that flexibility can also create complexity if not managed carefully. Improving simplicity, performance, and ease of adoption would make the platform even stronger. An additional improvement I would mention for Jira is around balancing flexibility with simplicity. Jira gives organizations a huge amount of customization power, which is great. But over time, many teams end up creating overly complicated processes. After a few years, some Jira environments become difficult to maintain because there are many workflows, custom fields, permissions, and automations layered on top of each other. It would help if Jira would provide a strong built-in recommendation or health check for keeping a project clean or efficient. For example, identifying unused custom fields, suggesting workflow simplicity improvements, flagging redundant automations, or recommending dashboard optimization.
Hosney Osman - PeerSpot reviewer
Technical Solution Architect at Vodafone
Service provider recognizes effective project tracking and reporting capabilities
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlenecks. As for the scalability of OpenText ALM _ Quality Center, there are limitations, particularly in agile methodologies, which is currently my main concern.
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Answers from the Community

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Aug 20, 2019
Aug 20, 2019
It all depends on your context. In my case, I work for a big company with quite heavy processes. Octane is more suitable. The big difference is this: - JIRA's strong point is the possibility of adding plugins, so you can adapt JIRA to your needs. The flaw in my case is that the upgraded version of JIRA will become more complex and it must be ensured that all plugins are compatible. - Octane i...
2 out of 4 answers
MS
Cloud Infrastructure Engineer at a educational organization with 1,001-5,000 employees
Aug 9, 2019
I don't know enough about Micro Focus ALM but based from what I have seen it does provide a lot more than JIRA. I have worked with Azure DevOps and know that it can also provide more than JIRA. AZURE DevOps seems to be similar in comparison with Micro Focus ALM. So I would say if it was between JIRA and Micro Focus, then I will choose the latter.
CD
Manager, Sogeti India Digital Assurance and Testing Practice at a tech services company with 10,001+ employees
Aug 9, 2019
Micro Focus ALM is a complete Test Management tool that can cover Requirements management, Defects management, Test Plan, Test Execution Suites as well as automation test executions with MF UFT (former HP QC). If you have a testing heavy project then MF ALM covers all the testing expectations well. However, in an integrated environment with development, releases, and testing, JIRA can offer a better experience for JIRA issues (for requirements and incidents/defects), add-on for testing from JIRA marketplace (e.g. X-Ray) and offers a better fitment for DevOps. Developers and testers can work with the same tool for defects. requirements i.e. JIRA and manage testing with JIRA add-ons for Test Management.
 

Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
13%
Construction Company
7%
Computer Software Company
6%
Manufacturing Company
14%
Financial Services Firm
13%
Construction Company
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business108
Midsize Enterprise60
Large Enterprise152
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise32
Large Enterprise161
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
In terms of pricing and setup cost, my experience with the pricing and licensing of Jira was generally positive, especially compared to the operational value it provides for project management and ...
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.
What needs improvement with Micro Focus ALM Quality Center?
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlen...
What is your primary use case for Micro Focus ALM Quality Center?
People are using OpenText ALM _ Quality Center for recording user cases, testing and hand documentation, defect tracking, business purposes, and reporting.
 

Also Known As

Jira Software
Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM, OpenText Quality Manager
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
Find out what your peers are saying about Jira vs. OpenText Application Quality Management and other solutions. Updated: June 2026.
899,052 professionals have used our research since 2012.