Jacada Intelligent Agent Engagement vs VisualCron comparison

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and VisualCron based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

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"'ve only had a few cases where I've had to request support in the past 12 years of use, but the support response time and resolution were was extremely quick.""It helped us reduce manual steps.""It has improved our organization with more automation within the business departments and less administration and development in the IT department. Usually, as the IT department, we are the bottleneck for many requirements within the business. With this tool, the business departments are able to perform many task themselves.""What I like about VisualCron is that like its name, it's a very visual tool. In my previous company, there were a lot of scripts for all kinds of services, and through VisualCron, you get to group all flows and get a nice visual overview. VisualCron also has an alerting feature, so you receive alerts from it. VisualCron makes everything clearer and easier to maintain. Every other solution that I was looking for almost always needed a programmer, but with VisualCron, you can do what you need to do without programming skills, so this is another valuable feature of the tool.""I love VisualCron because we previously spent a lot of time writing Power switches to connect to SQL Server. VisualCron makes it easier to execute services or connect to FileZilla by only adding the credentials to the master credentials stored in the solution.""We don't have to do any coding. We just plug and play and it works.""What I found most beneficial from VisualCron is that you can directly connect it with different databases, user accounts, and credentials. You can run queries from one machine to another using the credentials, unlike PowerShell, that's run by the machine itself. With VisualCron, you can directly ask other machines and run requests through user credentials. Suppose you have an AWS or Azure environment. In that case, you can maintain the connection between on-premises and cloud-based machines, which is the type of setup in the organization I'm working for. You can directly call some of the services via VisualCron on your local on-premises machine, and I found that an excellent feature of the tool.""VisualCron is a very powerful program to automate different steps in your business processes. We use it to automate replacing files and inform departments about the replacement."

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Cons
"They need to create a workflow system."

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"VisualCron's command console is a little bit difficult to understand and needs to improve.""I would like for VisualCron to expand audit log to show who changed job variables that are initialized per job run.""There are some conditions in the mail trigger, but you can only use them as an "AND" condition, not as an "OR" condition. This is an improvement that could be useful. For example, some people put "invoice" in the subject and others put "invoice" in the body. If I want to make a trigger for everybody whose sending invoices, I have to make two jobs for this now.""VisualCron seems to operate like an efficient machine when it comes to improvements and enhancements and new features. I always appreciate the quick response I get when bringing up an issue or coming up with suggestions. I've mentioned before that it would be great to see a move away from SQLCE and XML configuration files.""An area for improvement in VisualCron is its cluttered interface. It isn't always easy to find all functionalities, so what VisualCron needs is a user interface expert who can improve the interface. There's a learning curve in terms of finding what you need from the interface of VisualCron. The technical support for VisualCron also needs improvement in terms of response time. Currently, there's no live support or hotline you can call to get quick answers, so this is what I'd like to see in the next version of VisualCron. A less cluttered and more streamlined interface, where you don't need to hunt for some of the features, is also what I'd like to see in the next VisualCron update.""Our suggestion to make it better and more manageable in terms of GDPR: Implement it in a very partnership way.""The error timeout and info could be better. When making web request calls, it will time out sometimes and we won't get any useful info out of the error response.""VisualCron is software, and you will experience performance degradation when you scale up. VisualCron takes too much memory or CPU power. We have to increase the hardware resources of a specific server or system."

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Pricing and Cost Advice
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  • "ROI is 95 percent."
  • "We are fine with a rather cheap setup. Licensing with VisualCron is fair. You have a simple one-year licence in different sizes. There isn't a licensing jungle with hundreds of options and opt-ins."
  • "The pricing is extremely fair, and because of that I recommend purchasing multiple instances to split out the processing load across multiple application servers."
  • "ROI is one month."
  • "VisualCron is correctly priced because it wasn't very cheap, and it wasn't overly expensive, so the price for it was set correctly. When my previous company bought VisualCron, it was €800 per server per year. On a scale of one to five, I would rate the pricing for VisualCron a five because it was just right. The tool was affordable, and it has one of the most competitive pricing in the market."
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    Top Answer:The most valuable feature of VisualCron is its ability to schedule interactive jobs so that you can have interdependencies within the job and interdependencies of a job on another job, and so on.
    Top Answer:The organization is paying for the VisualCron license, so I'm not aware of the current pricing for the tool.
    Top Answer:VisualCron's command console is a little bit difficult to understand and needs to improve.
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    Views
    959
    Comparisons
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    Reviews
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    Average Words per Review
    750
    Rating
    8.0
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    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    VisualCron combines many features into one product. Through scheduling you can set your Jobs to run on a specific time or event. The Tasks in each Job automate scripts and eliminate human errors. Through various Tasks you can integrate different systems through file transfer and conversion.

    Sample Customers
    Humana, Turk Telekom, Leumi Card
    7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)
    Top Industries
    No Data Available
    REVIEWERS
    Logistics Company14%
    Pharma/Biotech Company14%
    Recruiting/Hr Firm14%
    University14%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company17%
    Healthcare Company7%
    Insurance Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business33%
    Midsize Enterprise11%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise17%
    Large Enterprise56%
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    770,292 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 45th in Robotic Process Automation (RPA) while VisualCron is ranked 14th in Robotic Process Automation (RPA) with 10 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while VisualCron is rated 9.0. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of VisualCron writes "It's user-friendly, and I didn't need long to understand the process". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas VisualCron is most compared with Microsoft Power Automate, Control-M, AutoSys Workload Automation, Stonebranch and OpCon.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.