Ivanti Asset Manager [EOL] vs SymphonyAI IT Service Management comparison

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Ivanti and SymphonyAI are both solutions in the IT Asset Management category. Additionally, 100% of SymphonyAI users are willing to recommend the solution.

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Executive SummaryUpdated on Aug 11, 2026

SymphonyAI IT Service Management and Ivanti Asset Manager [EOL] compete in the IT operations sector. SymphonyAI is favored for its streamlined functionality and affordability, but Ivanti Asset Manager [EOL] remains competitive with robust features justifying its higher costs.

Features: SymphonyAI IT Service Management provides automation, integration with existing systems, and comprehensive analytics. Ivanti Asset Manager [EOL] offers extensive asset tracking, lifecycle management, and asset visibility.

Ease of Deployment and Customer Service: SymphonyAI is noted for its straightforward deployment and effective customer support. Ivanti Asset Manager [EOL] has a more detailed deployment model but can involve longer setup times.

Pricing and ROI: SymphonyAI IT Service Management is seen as affordable, offering significant value and a favorable return on investment. Ivanti Asset Manager [EOL] requires a larger investment but provides a solid ROI for businesses needing detailed asset management features.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1114818

Network Center Engineer II at a leisure / travel company with 201-500 employees

Provides limited scalability, and systems do not synchronize properly

I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are having a very good experience with this product."

"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."

"The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market."

"Toward this life cycle, we have a very structured approach of governing, monitoring, and tracking, that's the approach we have taken. Insights we gain from this governance, we apply towards automation strategy and implementations. We've done this for many clients across the globe. We are happy to share those experiences with some of you as well."

"I found the new feature of integrating Python and HTML the most valuable."

"Automation Anywhere has made it very easy for you to install, they've got the tools to make it very simple for you to create a quick, small application and to get out there."

"It's a great product, timely support, and guidance."

"If you are looking for a fast solution using minimal resources not requiring an advanced programming skill set this is your product."

More Automation Anywhere pros

"The product's stability in terms of uptime is generally good; it is always operational."

"The solution is easy to setup."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It is a good tool to use."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns."

"An additional feature we would like to see is the inclusion of a particular kind of scripting in the development environment itself."

"From a QA and development perspective, we would like to communicate with the tech support through email and have that put in the dashboard. This would let us better track the ticket and make it easier for us to communicate with Automation Anywhere."

"The technical support is critical for this product, but we have found them a challenge to work with."

"IQ Bot does have some limitations."

"It takes a lot of effort to build up the internal infrastructure/topics like Virtual Machine/Security/development-Governance/Usecase-Management."

"Sometimes, the bot struggles to initiate on the cloud, even when everything appears in place. This issue occasionally requires uninstalling and reinstalling a component on my PC, although I cannot recall the specific component involved."

"There are occasional bugs in the system but technical support is quick to address them and deliver solutions, patches, and upgrades."

More Automation Anywhere cons

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."

"The synchronization between the ITAM and Neurons should be restored."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

Pricing and Cost Advice

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."

"If it is saving FTE and Generating a good ROI then it is Worth Investing."

"This solution costs approximately $3,500 USD per license."

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."

"We have seen about a 10 percent monetary savings."

"The enterprise version is expensive for small businesses and individual users."

"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."

More Automation Anywhere pricing and cost advice

"The solution is reasonably priced."

"We have a regular license."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

11%

Manufacturing Company

11%

Leisure / Travel Company

14%

Comms Service Provider

13%

Retailer

10%

Financial Services Firm

Construction Company

15%

Manufacturing Company

12%

Outsourcing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	86
Large Enterprise	561

No data available

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for SummitAI IT Management Suite?

Their pricing is competitive. With similar tools in the market, they are at a higher price, but it is pretty competit...

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What needs improvement with SummitAI IT Management Suite?

I have not worked on their AI-driven analytics, so I am not sure about that capability. I do not know if it would be ...

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What is your primary use case for SummitAI IT Management Suite?

We work on the ITSM modules, including predictive intelligence, AI, and ITOM as well. We have not used Orchestration ...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Ivanti Autonomous Endpoint Management vs Ivanti Asset Manager [EOL]

Compared 18% of the time

ServiceNow vs Ivanti Asset Manager [EOL]

Compared 16% of the time

Lansweeper vs Ivanti Asset Manager [EOL]

Compared 10% of the time

Device42 vs Ivanti Asset Manager [EOL]

Compared 9% of the time

Flexera One vs Ivanti Asset Manager [EOL]

Compared 4% of the time

More Ivanti Asset Manager [EOL] Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 10% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 7% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 7% of the time

RF Code CenterScape vs SymphonyAI IT Service Management

Compared 4% of the time

USU Valuemation vs SymphonyAI IT Service Management

Compared 4% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download Ivanti Asset Manager [EOL] product report

Buyer's Guide

IT Service Management (ITSM)

September 2026

Download SymphonyAI IT Service Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Summus IT Management Suite

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

SymphonyAI

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Asset Manager provides an integrated approach to managing IT assets, ensuring efficient tracking and lifecycle management. It assists organizations in maximizing asset utilization and minimizing costs.

Ivanti Asset Manager stands out for its comprehensive capabilities in facilitating IT asset life cycle management. From procurement to disposal, it helps businesses maintain visibility over their assets and optimizes their investments. The platform's flexibility allows seamless alignment with industry-specific requirements, providing essential data and insights that drive strategic decision-making.

What are the most important features of Ivanti Asset Manager?

Asset Lifecycle Management: Manages assets from purchase to retirement, enhancing efficiency.
Real-time Tracking: Offers precise real-time asset location and status.
Advanced Reporting: Provides extensive reporting tools for better visibility and planning.
Integration Capabilities: Seamlessly integrates with existing systems for efficient data flow.

What benefits and ROI should users expect?

Cost Reduction: Streamlines operations resulting in cost savings.
Improved Compliance: Ensures adherence to compliance standards.
Enhanced Productivity: Reduces downtime through effective asset management.
Strategic Planning: Supports long-term planning with robust data analytics.

Ivanti Asset Manager finds significant application across industries like healthcare, finance, and education. In healthcare, it tracks medical equipment, ensuring compliance and enhancing patient care. In finance, it manages hardware and software licenses, minimizing costs and improving asset utilization.

Ivanti

SymphonyAI IT Service Management provides comprehensive ITSM functionalities with features like remote access, chat AI, and automation. Its 360-degree asset lifecycle view and orchestration engine stand out, though integration and customization have room for improvement.

SymphonyAI IT Service Management is a robust tool for managing incidents, problems, changes, and service requests. It enhances asset management with native discovery and is designed for efficient SLA tracking. While users value its strong out-of-the-box features, they often seek better integration options and improvements in software inventory and support services. Despite AI-driven analytics and customization challenges, its use cases in remote access and ticketing processes demonstrate its core strengths.

What are the key features of SymphonyAI IT Service Management?

Remote Access: Enables users to manage IT services from any location efficiently.
Chat AI: Provides intelligent communication solutions for enhanced user interaction.
Knowledge Base: Offers a repository of information to streamline problem-solving.
Automation: Automates processes to improve accuracy and reduce manual effort.
Orchestration Engine: Integrates different systems for seamless operations.
Full ITSM Capabilities: Manages incidents, changes, and service requests comprehensively.

What are the benefits and ROI to consider?

360-Degree Asset View: Ensures a complete perspective on asset lifecycle for better management.
Fast Report Fetching: Provides quick access to essential data, aiding decision-making.
SLA Tracking: Monitors service level agreements effectively, improving compliance.
Cost-Effective: Balances robust features with considerations on pricing and budget.

SymphonyAI IT Service Management is employed across industries for remote IT support, call logging, and ticket management. It supports incident service requests, CMDB, and asset management. Some leverage predictive intelligence and ITOM, while others, driven by internal solutions or cost factors, hesitate to fully adopt its Automation Engine. Upcoming chatbot capabilities are being explored by organizations looking to enhance their IT service management frameworks.

SymphonyAI

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: September 2026.

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