ITRS Geneos vs SolarWinds AppOptics comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #34 with an average rating of 5.0, while SolarWinds is ranked #57. ITRS holds a 1.1% mindshare in APM, compared to SolarWinds’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
2,653 Comparison Views

96% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

1,069 Views
641 Comparison Views

80% willing to recommend

ITRS Geneos

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds AppOptics are competing in the IT monitoring and application performance management space. Based on user satisfaction, SolarWinds AppOptics seems to have the upper hand due to its comprehensive features and ease of deployment.

Features: ITRS Geneos provides advanced monitoring capabilities, customization options, and robust management solutions. SolarWinds AppOptics offers extensive application performance monitoring functionality, integration with other tools, and comprehensive feature sets.

Room for Improvement: ITRS Geneos users want more intuitive setup processes, better documentation, and improvements in alerting systems. SolarWinds AppOptics users seek enhancements in the alerting system, more flexible pricing models, and additional customization features.

Ease of Deployment and Customer Service: ITRS Geneos has detailed deployment documentation but can be complex to set up. Its customer service is responsive. SolarWinds AppOptics is straightforward to deploy and offers strong customer service, leading to higher ease-of-deployment ratings.

Pricing and ROI: ITRS Geneos users report high setup costs but are satisfied with the ROI for extensive monitoring capabilities. SolarWinds AppOptics users mention competitive pricing and quick ROI due to efficient performance monitoring, providing perceived better value for money.

To learn more, read our detailed ITRS Geneos vs. SolarWinds AppOptics Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. SolarWinds AppOptics

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

57th

Ranking in IT Infrastructure Monitoring

58th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (44th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
SolarWinds AppOptics	0.4%
Other	98.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I always appreciate Geneos's stability and ease of use."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

More ITRS Geneos pros

"The product has a great dashboard."

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"I have found the most valuable feature is application performance management."

"The sum solution, NTA, and DPA."

"Technical support is always live and they're supportive."

"The reporting of the solution is very good."

Cons

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

More ITRS Geneos cons

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"I would like to see more integration with other tools that are available on the market."

"The solution should be more user-friendly."

"The integration with Unix services should be a bit more straightforward."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

"AppOptics would benefit from having a much more centralized view."

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The pricing seems reasonable. We're happy enough with it."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"I believe the current licensing cost is reasonable."

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Government

15%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Product Reports

Buyer's Guide

ITRS Geneos

September 2025

Download ITRS Geneos product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download SolarWinds AppOptics product report

Also Known As

Geneos

AppOptics, SolarWinds TraceView, Librato

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

ITRS Geneos vs. SolarWinds AppOptics

September 2025

Free Report: ITRS Geneos vs. SolarWinds AppOptics

Find out what your peers are saying about ITRS Geneos vs. SolarWinds AppOptics and other solutions. Updated: September 2025.

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