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ITRS Geneos vs SolarWinds AppOptics comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (37th)
SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
56th
Ranking in IT Infrastructure Monitoring
62nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
Cloud Monitoring Software (44th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.1% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
SolarWinds AppOptics0.8%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
John Yuko - PeerSpot reviewer
Assistant Manager ICT - Projects at I&M Bank Ltd
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very good tool to use and everybody is very happy with it."
"The ITRS central Help Desk is absolutely awesome."
"The great advantage of this tool is real-time monitoring."
"Once set-up, Geneos proved to be a very powerful and versatile tool to real-time monitor our IT infrastructure and - most important for us - our critical applications and business processes."
"It is the most adaptable product so you should go-ahead and use it."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"Customer service delivered by ITRS is to the highest standards from all points of view."
"The tool is highly customizable and can be tailored to your requirements."
"Technical support is always live and they're supportive."
"The reporting of the solution is very good."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"AppNeta provides a range of products, all based around intelligent network testing algorithms."
"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."
"Customer service is exceptional, as they are very much in tune with our service needs and are always in contact for both enhancement requests and overall satisfaction."
"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
 

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"We were a little bit confused but once we found out what was needed, it was smooth."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"There is a one-second ceiling on responses to rule breaches."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"I would like to see more integration with other tools that are available on the market."
"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."
"The solution should be more user-friendly."
"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."
"Because of its inability to monitor mobile solutions, I would rate this solution as a seven out of ten."
"We had a stability issue with a portion of the installation (Sequencer) when it was first introduced and have chosen not to install that specific function."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"The support is not too bad, but also not very good—it's quite standard."
 

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"You will get the best price if you get a single global deal."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"The pricing seems reasonable. We're happy enough with it."
"I can say it's not that cheap because the licensing is a little bit costly"
"I believe the current licensing cost is reasonable."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
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Top Industries

By visitors reading reviews
Financial Services Firm
47%
Outsourcing Company
10%
Construction Company
7%
Manufacturing Company
6%
Construction Company
13%
Outsourcing Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about ITRS Geneos vs. SolarWinds AppOptics and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.