ITRS Geneos vs ScienceLogic comparison

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ITRS Geneos

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Executive SummaryUpdated on Oct 9, 2024

ScienceLogic and ITRS Geneos compete in the IT monitoring and management category. ScienceLogic appears to have the upper hand due to its flexibility and comprehensive monitoring capabilities, while ITRS Geneos leads in real-time monitoring and alerting, especially in financial sectors.

Features: ScienceLogic provides powerful dashboards, dynamic apps, and robust integrations, offering customized monitoring solutions. It supports scalable infrastructure with extensive API options. Its adaptable nature supports various environments and technologies. ITRS Geneos delivers a solid real-time monitoring experience and excellent alert customization. It focuses on rapid issue detection and resolution, suitable for mission-critical environments.

Room for Improvement: ScienceLogic users suggest enhancements in reporting tools and SNMP trap processing. Some describe the interface as complex, needing better API integration and documentation for smoother customization. ITRS Geneos could improve historical data analysis and simplify its user interface. Users note its cloud monitoring capabilities require enhancement to align with modern infrastructures.

Ease of Deployment and Customer Service: ScienceLogic supports diverse deployment options, including on-premises and private clouds, with customer service praised for responsiveness and expertise. ITRS Geneos generally deploys on-premises with limited cloud use. Its customer service is supportive, though some experience issues with less knowledgeable staff.

Pricing and ROI: ScienceLogic is perceived as costly, especially in large deployments, although its pricing is flexible based on usage needs. Despite high costs, users report a positive ROI due to reduced downtime and improved infrastructure management. ITRS Geneos is also expensive, offering pricing models suited for enterprises, notably in finance. Its costs are justified by preventing severe incidents and the benefits of real-time monitoring.

To learn more, read our detailed ITRS Geneos vs. ScienceLogic Report (Updated: December 2025).

ITRS Geneos vs. ScienceLogic

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

68th

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd)

ScienceLogic

Ranking in Network Monitoring Software

16th

Ranking in IT Infrastructure Monitoring

14th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (6th), Unified Communications Monitoring (1st), Server Monitoring (10th), IT Operations Analytics (4th), Cloud Monitoring Software (12th), AIOps (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of ScienceLogic is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ScienceLogic	1.6%
ITRS Geneos	1.0%
Other	97.4%

IT Infrastructure Monitoring

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"I always appreciate Geneos's stability and ease of use."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The clean and colorful UI and easy to use options like snooze and active times."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

"I recommend ScienceLogic to other users."

"The integration of ScienceLogic with our existing IT ecosystems has significantly benefited our organization, as all alerts now directly go to IBM Netcool and then to the ITSM tool, ServiceNow."

"Power packs."

"The best feature is the highly flexible graphs."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

"The solution provides good infra-monitoring features."

"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."

"When it comes to features, the power pack is the most valuable."

More ScienceLogic pros

Cons

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"The ITA, the post-incident analytics, could be improved."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

More ITRS Geneos cons

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"The product is not user-friendly."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"The product must educate its strategic partners for deployment."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services."

More ScienceLogic cons

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"I can say it's not that cheap because the licensing is a little bit costly"

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

"The pricing model for ScienceLogic could improve."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support t...

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Product Reports

Download ITRS Geneos product report

ITRS Geneos

January 2026

Download ScienceLogic product report

December 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell