ITRS Geneos vs ScienceLogic comparison

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ITRS Geneos

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Executive SummaryUpdated on Oct 9, 2024

ScienceLogic and ITRS Geneos compete in the IT monitoring and management category. ScienceLogic appears to have the upper hand due to its flexibility and comprehensive monitoring capabilities, while ITRS Geneos leads in real-time monitoring and alerting, especially in financial sectors.

Features: ScienceLogic provides powerful dashboards, dynamic apps, and robust integrations, offering customized monitoring solutions. It supports scalable infrastructure with extensive API options. Its adaptable nature supports various environments and technologies. ITRS Geneos delivers a solid real-time monitoring experience and excellent alert customization. It focuses on rapid issue detection and resolution, suitable for mission-critical environments.

Room for Improvement: ScienceLogic users suggest enhancements in reporting tools and SNMP trap processing. Some describe the interface as complex, needing better API integration and documentation for smoother customization. ITRS Geneos could improve historical data analysis and simplify its user interface. Users note its cloud monitoring capabilities require enhancement to align with modern infrastructures.

Ease of Deployment and Customer Service: ScienceLogic supports diverse deployment options, including on-premises and private clouds, with customer service praised for responsiveness and expertise. ITRS Geneos generally deploys on-premises with limited cloud use. Its customer service is supportive, though some experience issues with less knowledgeable staff.

Pricing and ROI: ScienceLogic is perceived as costly, especially in large deployments, although its pricing is flexible based on usage needs. Despite high costs, users report a positive ROI due to reduced downtime and improved infrastructure management. ITRS Geneos is also expensive, offering pricing models suited for enterprises, notably in finance. Its costs are justified by preventing severe incidents and the benefits of real-time monitoring.

To learn more, read our detailed ITRS Geneos vs. ScienceLogic Report (Updated: April 2025).

ITRS Geneos vs. ScienceLogic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

63rd

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th)

ScienceLogic

Ranking in Network Monitoring Software

25th

Ranking in IT Infrastructure Monitoring

22nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Server Monitoring (12th), IT Operations Analytics (7th), Cloud Monitoring Software (18th), AIOps (7th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.2%, up from 1.2% compared to the previous year. The mindshare of ScienceLogic is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The clean and colorful UI and easy to use options like snooze and active times."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

More ITRS Geneos pros

"One of the valuable features is rapid dashboards."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

"When it comes to features, the power pack is the most valuable."

"Provides agentless monitoring so there's no need to install the agent on each server."

"I recommend ScienceLogic to other users."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

"Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."

More ScienceLogic pros

Cons

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Mobile phone integration is probably not as rich as it could be."

"The ITA, the post-incident analytics, could be improved."

"It needs to be easier to configure, especially with the JMX plugins."

"The main feature that needs work is the Dashboard designer."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

More ITRS Geneos cons

"ScienceLogic could improve the implementation, it could be made easier."

"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."

"They should add CLI command modes and scripts for high performance."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"There are often bugs in new releases."

"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."

More ScienceLogic cons

Pricing and Cost Advice

"You will get the best price if you get a single global deal."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The pricing seems reasonable. We're happy enough with it."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...

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Product Reports

ITRS Geneos

Download ITRS Geneos product report

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Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

ITRS Geneos vs. ScienceLogic