ITRS Geneos vs ManageEngine IT360 comparison

ITRS and ManageEngine are both solutions in the Network Monitoring Software category. ITRS is ranked #73, while ManageEngine is ranked #88. ITRS holds a 0.6% mindshare in NMS, compared to ManageEngine’s 0.5% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

6,273 Views
2,384 Comparison Views

96% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

2,178 Views
1,220 Comparison Views

100% willing to recommend

ITRS Geneos

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ManageEngine IT360 and ITRS Geneos are products in IT infrastructure management and monitoring. ManageEngine IT360 offers a cost-effective option with good support services, while ITRS Geneos provides advanced features and overall value despite higher pricing.

Features: ManageEngine IT360 offers an integrated help desk, asset management capabilities, and comprehensive management tools. ITRS Geneos provides real-time alerting, in-depth data analytics, and predictive analytics.

Room for Improvement: ManageEngine IT360 could enhance its real-time analytics, expand its feature set, and improve data insights. ITRS Geneos might work on streamlining deployment, expanding user-friendliness, and offering more cost-effective options for mid-sized organizations.

Ease of Deployment and Customer Service: ManageEngine IT360 is known for straightforward deployment and robust customer support, promoting swift integration. ITRS Geneos has a more complex deployment due to its extensive features but benefits from a knowledgeable support team.

Pricing and ROI: ManageEngine IT360 provides a lower initial setup cost, leading to quicker ROI, suitable for mid-sized organizations. ITRS Geneos, with higher pricing, serves enterprises prioritizing detailed analytics, offering high returns for those seeking advanced capabilities.

To learn more, read our detailed ITRS Geneos vs. ManageEngine IT360 Report (Updated: April 2026).

Buyer's Guide

ITRS Geneos vs. ManageEngine IT360

April 2026

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Helped 894,807 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

73rd

Ranking in IT Infrastructure Monitoring

51st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (48th)

ManageEngine IT360

Ranking in Network Monitoring Software

88th

Ranking in IT Infrastructure Monitoring

70th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Asset Management (25th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of ManageEngine IT360 is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ITRS Geneos	0.6%
ManageEngine IT360	0.5%
Other	98.9%

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"It is the most adaptable product so you should go-ahead and use it."

"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The ITRS central Help Desk is absolutely awesome."

"It's definitely the best solution that I've used, as far as real-time monitoring goes."

"Tons of default modules which are available out of the box"

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"Customer Service: Absolutely fantastic."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"The technical support is good."

"The monitoring capability is easy to use and it can be done without any training."

"It is easy to identify and collect information from all of the nodes on the network."

Cons

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."

"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."

"Mobile phone integration is probably not as rich as it could be."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files."

"For the last year or two, I've been asking the vendor about the mobile app."

More ITRS Geneos cons

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"The product could use more intelligence, automation and general availability of product information."

"The GUI could be improved."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"We would like to have support for integration with ServiceDesk."

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"You will get the best price if you get a single global deal."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

63%

Computer Software Company

Construction Company

Outsourcing Company

Construction Company

27%

Comms Service Provider

17%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Comparisons

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Compared 8% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 7% of the time

Nagios XI vs ITRS Geneos

Compared 5% of the time

Grafana vs ITRS Geneos

Compared 4% of the time

Zabbix vs ITRS Geneos

Compared 4% of the time

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Netreo vs ManageEngine IT360

Compared 10% of the time

Alluvio AppResponse vs ManageEngine IT360

Compared 8% of the time

USU Valuemation vs ManageEngine IT360

Compared 8% of the time

Zabbix vs ManageEngine IT360

Compared 8% of the time

Kentik vs ManageEngine IT360

Compared 7% of the time

More ManageEngine IT360 Competitors

Product Reports

Buyer's Guide

ITRS Geneos

May 2026

Download ITRS Geneos product report

Buyer's Guide

Network Monitoring Software

April 2026

Download ManageEngine IT360 product report

Also Known As

Geneos

IT360

Overview

ITRS Geneos offers a customizable platform for real-time monitoring with minimal system impact, facilitating insights across multiple platforms. Known for its scalability, it efficiently integrates with other tools, supporting industries with its proactive monitoring capabilities.

ITRS Geneos allows users to effectively manage financial services infrastructure by monitoring trading systems, treasury management, and FX operations. It provides real-time dashboards to track server uptime, application performance, and health metrics. Users benefit from its enterprise-wide data aggregation, alerting features, and script adaptability while needing improvement in cloud monitoring and AI-based predictive functionalities. The tool's setup requires some expertise, suggesting a need for more intuitive solutions.

What are the most important features of ITRS Geneos?

Customizable Dashboards: Enables real-time analytics across platforms.
Lightweight Netprobe: Facilitates efficient data aggregation with minimal impact.
Plugin Support: Ensures extensive compatibility and integration.
Proactive Monitoring: Allows for early issue detection and resolution.
Script Adaptability: Supports tailored solutions for specific requirements.

What benefits and ROI should be considered?

Minimized Manual Intervention: Automation features reduce manual tasks.
Scalability: Easily accommodates growing enterprise needs.
Integration Capabilities: Works seamlessly with existing tools.
Insightful Dashboards: Provides actionable metrics for decision making.

ITRS Geneos is prominently utilized in financial sectors. Banks and financial institutions leverage its capabilities to monitor infrastructure and application performance, optimizing trading systems and FX operations. It builds comprehensive dashboards, offering valuable insights into server health, application logs, and network performance, contributing significantly to operational efficiency.

ITRS

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

ITRS Geneos vs. ManageEngine IT360

April 2026

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