We performed a comparison between iServer and Lucidchart based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"The initial setup is easy."
"The product has a valuable customized model."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."
"Tech support is very responsive. They solved issues within a prompt response time."
"This is a flexible tool compared to some other solutions."
"The interface is easy for a layperson to use and adapt to."
"The flow chart is most valuable. It is a very user-friendly and simple-to-use product. Quite quickly, I was able to understand how to use it and just get on with my process flow."
"Lucidchart is a lovely tool for creating visual representations of any process or organization."
"Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me."
"When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work."
"The most valuable feature is the ease of use, and just being able to drag and drop."
"One of the features that I really like is the collaboration aspect of it. During the pandemic, it's very important that we're able to collaborate virtually."
"The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard."
"More visualization techniques and ways to report the data might be helpful."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"There could be features for process mining, process simulation, and analytics."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"Requirements management needs to be improved."
"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"I haven't used this solution long enough to know what areas could be improved."
"It runs relatively slowly."
"The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database."
"If it could be a little more visual, in terms of being able to make it stand out a little bit more, then that would be helpful."
"The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email."
"Perhaps it already exists, but if there were software to install the solution on a Mac, that would be helpful. I see that it's not in the App Store, so that's something that could be improved."
"One of the issues has been that, as far as I understand, even to view it, the other person needs a Lucidchart account unless you send them a PDF. That's been a bit of an issue because some people in our organization don't have Lucidchart accounts, only certain people have logins. If we just want to collect comments from people, that's been a bit complicated."
"It can have more colors or graphics. Currently, it is a little boring. It can have a little bit more fun factor."
"Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful."
"I've had an issue is when you create, let's say, a rectangle box. You can write some text in it and give it a name, and, depending on how you shape the size of the box, the text will rearrange itself to fit. That is, except if your box is very, very narrow, but very long, like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle."
iServer is ranked 6th in Enterprise Architecture Management with 15 reviews while Lucidchart is ranked 2nd in Mind Mapping Software with 54 reviews. iServer is rated 7.2, while Lucidchart is rated 8.6. The top reviewer of iServer writes "Enables flexible parameters for any process model and has a valuable document management feature ". On the other hand, the top reviewer of Lucidchart writes "Good brainstorming features, facilitates collaboration, and keeps us focused on our work". iServer is most compared with LeanIX, Sparx Systems Enterprise Architect, Visio and ARIS BPA, whereas Lucidchart is most compared with Lucidspark, Figma, Sparx Systems Enterprise Architect, Visio and Visual Paradigm.
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