Infor CloudSuite vs Siebel CRM comparison

Infor and Oracle are both solutions in the CRM category. Infor is ranked #19 with an average rating of 7.9, while Oracle is ranked #9 with an average rating of 7.7. Infor holds a 0.5% mindshare in CRM, compared to Oracle’s 5.2% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Infor CloudSuite

Read 17 Infor CloudSuite reviews

2,606 Views
208 Comparison Views

100% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,337 Views
2,244 Comparison Views

88% willing to recommend

Infor CloudSuite

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Infor CloudSuite compete in customer relationship management and enterprise resource planning. Infor CloudSuite has the upper hand with its advanced features and cloud deployment benefits.

Features: Siebel CRM offers robust sales, marketing, and service functionalities with strong integration capabilities, while Infor CloudSuite excels with advanced business process automation, insightful analytics, and comprehensive business solutions.

Room for Improvement: Siebel CRM could enhance its cloud deployment options, reduce implementation time, and improve analytics. Infor CloudSuite may benefit from lowering initial costs, refining basic CRM functions, and expanding customization capabilities.

Ease of Deployment and Customer Service: Infor CloudSuite's cloud-based deployment ensures flexibility and scalability with responsive customer service. Siebel CRM requires on-premise deployment, leading to longer implementation but offers strong support channels.

Pricing and ROI: Siebel CRM has a lower initial setup cost and satisfactory ROI, appealing to budget-conscious buyers. Infor CloudSuite's higher initial cost is justified by its feature-rich nature, potentially leading to a higher ROI and aligning with its pricing model.

To learn more, read our detailed Infor CloudSuite vs. Siebel CRM Report (Updated: July 2025).

Buyer's Guide

Infor CloudSuite vs. Siebel CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

19th

Ranking in Local Government CRM

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

ERP (13th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (5th), Warehouse Management (3rd), Cloud HCM (6th), Financial Close Software (3rd)

Siebel CRM

Ranking in CRM

9th

Ranking in Local Government CRM

3rd

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Infor CloudSuite is 0.5%, up from 0.3% compared to the previous year. The mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Dietmar Müller

Key Account Manager at Cronon GmbH

Provides integrated solutions for international business operations

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"The product's most valuable feature is production planning. It is one of the core features."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

"The stability of the solution is perfect. I rate it a ten out of ten."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"It is a very scalable solution."

More Infor CloudSuite pros

"Siebel CRM is the number one CRM product in the world."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The solution is scalable."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

More Siebel CRM pros

Cons

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."

"The price of the solution is not good."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

"It takes time to properly learn what the product can do."

"They could include marketing automation for the product."

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

More Infor CloudSuite cons

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The solution itself is very heavy."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"It is difficult to set up."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The tool took a lot of time to deploy."

"The documentation needs to be improved."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

More Siebel CRM cons

Pricing and Cost Advice

"I feel it is not very cheap, very economical but also not very expensive."

"For on-premise installations, the licensing is yearly."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"It is a cost-effective solution."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"The platform's pricing depends on the specific number of users."

"The pricing is not built on a standard model."

"The product is expensive. I rate the pricing a five out of ten."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Healthcare Company

11%

Computer Software Company

Educational Organization

Computer Software Company

12%

Financial Services Firm

12%

Government

11%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Infor LN vs Infor CloudSuite

Compared 27% of the time

Infor M3 vs Infor CloudSuite

Compared 13% of the time

Workday vs Infor CloudSuite

Compared 8% of the time

IBM Maximo vs Infor CloudSuite

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 5% of the time

More Infor CloudSuite Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 24% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

August 2025

Download Infor CloudSuite product report

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Also Known As

SyteLine

Siebel Sales

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

PRIDE Industries

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Infor CloudSuite vs. Siebel CRM

July 2025

Free Report: Infor CloudSuite vs. Siebel CRM

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