Infor CloudSuite vs Siebel CRM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Infor CloudSuite
Ranking in CRM
18th
Ranking in Local Government CRM
5th
Average Rating
8.0
Number of Reviews
13
Ranking in other categories
ERP (14th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (2nd)
Siebel CRM
Ranking in CRM
6th
Ranking in Local Government CRM
3rd
Average Rating
7.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of Infor CloudSuite is 0.6%, up from 0.2% compared to the previous year. The mindshare of Siebel CRM is 10.5%, down from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
Unique Categories:
ERP
1.4%
Enterprise Asset Management (EAM)
12.2%
Local Government CRM
38.0%
 

Featured Reviews

SS
Nov 30, 2023
Reliable solution for Enterprises’ ERP requirements
We are using the solution due to our global network, where one of our partners has successfully implemented it. They encouraged us to implement the same solution locally. The solution is particularly effective for ERP, covering aspects such as finance, accounting, and supply chain. It aligns well…
Shiraz Shah - PeerSpot reviewer
Jan 16, 2024
Comes with complaint management feature but improvement is needed in UI
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"The product's most valuable feature is production planning. It is one of the core features."
"Some valuable features include improved transparency in sales processes, which has been vital for our operations."
"The customization capabilities of CloudSuite Industrial are also there."
"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"The solution's order management pack is quite fantastic."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The flexibility is very good."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"The solution is scalable."
 

Cons

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."
"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."
"Pricing is always an area where there is room for improvement."
"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."
"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."
"They could include marketing automation for the product."
"The solution's support service could be better."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The user interface, mobile application, and support could be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The solution itself is very heavy."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"It is difficult to set up."
 

Pricing and Cost Advice

"The platform's pricing depends on the specific number of users."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"It is a cost-effective solution."
"For on-premise installations, the licensing is yearly."
"The pricing is not built on a standard model."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"The product is expensive. I rate the pricing a five out of ten."
"Its licensing is yearly."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
"The product is expensive."
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
12%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
17%
Financial Services Firm
13%
Government
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
The product is expensive. It has an elite price because it is an enterprise application.
What needs improvement with Siebel Sales?
Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Ora...
 

Also Known As

SyteLine
Siebel Sales
 

Learn More

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Overview

 

Sample Customers

PRIDE Industries
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Infor CloudSuite vs. Siebel CRM and other solutions. Updated: June 2024.
787,817 professionals have used our research since 2012.