Infor CloudSuite vs Siebel CRM comparison

Infor and Oracle are both solutions in the CRM category. Infor is ranked #17 with an average rating of 8.0, while Oracle is ranked #10 with an average rating of 7.2. Infor holds a 0.8% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Infor CloudSuite

Read 19 Infor CloudSuite reviews

3,763 Views
978 Comparison Views

100% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,496 Views
2,396 Comparison Views

88% willing to recommend

Infor CloudSuite

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Infor CloudSuite compete in customer relationship management and enterprise resource planning. Infor CloudSuite has the upper hand with its advanced features and cloud deployment benefits.

Features: Siebel CRM offers robust sales, marketing, and service functionalities with strong integration capabilities, while Infor CloudSuite excels with advanced business process automation, insightful analytics, and comprehensive business solutions.

Room for Improvement: Siebel CRM could enhance its cloud deployment options, reduce implementation time, and improve analytics. Infor CloudSuite may benefit from lowering initial costs, refining basic CRM functions, and expanding customization capabilities.

Ease of Deployment and Customer Service: Infor CloudSuite's cloud-based deployment ensures flexibility and scalability with responsive customer service. Siebel CRM requires on-premise deployment, leading to longer implementation but offers strong support channels.

Pricing and ROI: Siebel CRM has a lower initial setup cost and satisfactory ROI, appealing to budget-conscious buyers. Infor CloudSuite's higher initial cost is justified by its feature-rich nature, potentially leading to a higher ROI and aligning with its pricing model.

To learn more, read our detailed Infor CloudSuite vs. Siebel CRM Report (Updated: December 2025).

Buyer's Guide

Infor CloudSuite vs. Siebel CRM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

17th

Ranking in Local Government CRM

6th

Average Rating

7.8

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (7th), Warehouse Management (4th), Cloud HCM (7th), Financial Close Software (7th)

Siebel CRM

Ranking in CRM

10th

Ranking in Local Government CRM

3rd

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.8%, up from 0.3% compared to the previous year. The mindshare of Siebel CRM is 1.3%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Siebel CRM	1.3%
Infor CloudSuite	0.8%
Other	97.9%

CRM

Featured Reviews

Adeel Ansari

Project Manager, Program at SPTLabtech

Integrated planning has improved document automation but reporting and user experience still need work

There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"The customization capabilities of CloudSuite Industrial are also there."

"Infor CloudSuite is a kind of ERP that is suitable for a medium or small discrete manufacturer, especially in the health sector, life sciences, and biotechnologies."

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite, and after implementing it, I have seen numerous improvements in the UI space, including simplified navigation that has become easier with every CU, which is positive."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

"It is a complete wave management system to increase processing efficiency."

More Infor CloudSuite pros

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM is the number one CRM product in the world."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The capability of bringing data into a single system, along with integrations and offering a single platform to handle multiple customer-related tasks, has been the most productive aspect."

More Siebel CRM pros

Cons

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"There are areas where Infor CloudSuite can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable."

"It takes time to properly learn what the product can do."

"They could include marketing automation for the product."

"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."

"Pricing is always an area where there is room for improvement."

"The platform's distribution features need enhancement."

"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."

More Infor CloudSuite cons

"The user interface, mobile application, and support could be improved."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"It is difficult to set up."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The documentation needs to be improved."

"The tool took a lot of time to deploy."

More Siebel CRM cons

Pricing and Cost Advice

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"The pricing is not built on a standard model."

"I feel it is not very cheap, very economical but also not very expensive."

"The platform's pricing depends on the specific number of users."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"It is a cost-effective solution."

"For on-premise installations, the licensing is yearly."

"The product is expensive. I rate the pricing a five out of ten."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Healthcare Company

Educational Organization

University

Computer Software Company

11%

Government

10%

Manufacturing Company

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	10
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

Infor LN vs Infor CloudSuite

Compared 14% of the time

Infor M3 vs Infor CloudSuite

Compared 8% of the time

IBM Maximo vs Infor CloudSuite

Compared 8% of the time

Workday vs Infor CloudSuite

Compared 5% of the time

Oracle Enterprise Asset Management vs Infor CloudSuite

Compared 4% of the time

More Infor CloudSuite Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 20% of the time

SAP CRM vs Siebel CRM

Compared 13% of the time

Oracle CRM vs Siebel CRM

Compared 12% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 11% of the time

Oracle Fusion Service vs Siebel CRM

Compared 9% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

January 2026

Download Infor CloudSuite product report

Buyer's Guide

Siebel CRM

December 2025

Download Siebel CRM product report

Also Known As

SyteLine

Siebel Sales

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

PRIDE Industries

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Infor CloudSuite vs. Siebel CRM

December 2025

Free Report: Infor CloudSuite vs. Siebel CRM

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