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Infobip vs MessageBird vs Twilio comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2025, in the Communications Platform as a Service (CPaaS) category, the mindshare of Infobip is 17.8%, down from 18.0% compared to the previous year. The mindshare of MessageBird is 5.5%, up from 5.1% compared to the previous year. The mindshare of Twilio is 37.8%, up from 37.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Communications Platform as a Service (CPaaS)
 

Featured Reviews

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Gustavo Mejía - PeerSpot reviewer
An easy platform with enhanced communication capabilities and a reasonable price
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided officers and agents a more comfortable and organized way to either send blast messages or have conversations with clients, rather than using a cell phone.  Another use case was with…
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
13%
Manufacturing Company
11%
Healthcare Company
5%
Performing Arts
15%
Manufacturing Company
12%
Comms Service Provider
8%
Media Company
7%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Twilio?
Twilio is the cheapest option for the quality of the product they provide. It's worth the money to integrate a soluti...
What needs improvement with Twilio?
Customer support should improve in responsiveness and receptibility. There have been issues where they could be quick...
What is your primary use case for Twilio?
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided off...
 

Comparisons

 

Overview

 

Sample Customers

BlaBlaCar, ShoeBeDo, TTN, Rapido, E-table, VRL Logistics, Hong Leong Bank, Chocofood, Sila BG, Studio Moderna, Rappi, Scoop, OTP Bank, UBA Bank, Croatian Postal Bank, Zendesk, Refunite, TLC Marketing, Croatian Telecom, Mambu
Uber, Lufthansa, Telegram, Huawei, Domino's, FlixBus, ABN AMRO, TNW, Fokker, Adidas, SnappCar, Amber Alert
Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross