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Twilio vs Unifonic comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Twilio
Ranking in Communications Platform as a Service (CPaaS)
1st
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Unifonic
Ranking in Communications Platform as a Service (CPaaS)
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Communications Platform as a Service (CPaaS) category, the mindshare of Twilio is 34.5%, down from 36.1% compared to the previous year. The mindshare of Unifonic is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Communications Platform as a Service (CPaaS) Market Share Distribution
ProductMarket Share (%)
Twilio34.5%
Unifonic1.4%
Other64.1%
Communications Platform as a Service (CPaaS)
 

Featured Reviews

Megha Shyam K - PeerSpot reviewer
Head Of Data Engineering at Healthcare AI based start-up
Easy to use and provides good documentation, but the configuration of the integrations cannot be changed
I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Performing Arts
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Twilio?
My thoughts about the metering and billing experience with Twilio are that it has been clear and easy to manage. My experience with pricing, setup cost, and licensing was all fine, and we found the...
What needs improvement with Twilio?
I don't have any specific numbers or estimates on how much easier or faster the enrollment process has become since using Twilio for SMS notifications. I haven't seen a return on investment nor can...
What is your primary use case for Twilio?
My main use case for Twilio is sending SMS messages from our application. The specific example of how I send SMS messages from our application is for customer notifications. When customers enroll i...
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Comparisons

 

Overview

 

Sample Customers

Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross
Information Not Available