IFS Cloud Platform vs Pega CRM comparison

IFS and Pega are both solutions in the CRM category. IFS is ranked #20 with an average rating of 8.0, while Pega is ranked #16 with an average rating of 7.7. IFS holds a 0.7% mindshare in CRM, compared to Pega’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,435 Views
532 Comparison Views

87% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

952 Views
638 Comparison Views

100% willing to recommend

IFS Cloud Platform

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Pega CRM and IFS Cloud Platform are competing products in customer relationship management and enterprise resource planning, respectively. Data comparisons show that IFS Cloud Platform often has the upper hand due to its comprehensive feature offerings that justify its pricing for larger enterprises, while Pega CRM is more favored for its competitive pricing and integration capabilities.

Features: Pega CRM offers advanced automation tools, AI-driven analytics, and customizable workflows, enhancing operational efficiency and customer engagement. IFS Cloud Platform is known for its robust enterprise-wide capabilities, such as asset management, globalized payroll, and AI-powered insights. Pega CRM focuses on improving customer interactions, whereas IFS Cloud emphasizes broader organizational management.

Room for Improvement: Pega CRM could improve by expanding its enterprise-level features to better compete with larger ERP systems, enhancing integration with more enterprise apps, and enriching its reporting tools for more detailed analytics. IFS Cloud Platform can enhance its user interface for greater intuitiveness, offer simpler deployment options, and reduce initial complexity for small to mid-sized businesses looking for flexible use.

Ease of Deployment and Customer Service: Pega CRM provides straightforward deployment with extensive support resources, making it easy for companies focused on customer solutions. IFS Cloud Platform, due to its comprehensive nature, requires more involved deployment but offers strong customer service and flexible options beneficial for broad enterprise needs. Pega's simplicity contrasts with IFS Cloud's detailed support required for extensive integrations.

Pricing and ROI: Pega CRM is noted for affordable initial setup costs and rapid ROI, targeting quick enhancements in customer interaction and sales productivity. IFS Cloud Platform, with higher initial costs, provides significant ROI through extensive operational capabilities, offering long-term value for large enterprises seeking comprehensive solutions. The cost and function balance of IFS Cloud is appealing for companies needing an all-encompassing platform.

To learn more, read our detailed IFS Cloud Platform vs. Pega CRM Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. Pega CRM

September 2025

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Helped 867,953 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Customer Experience Management (6th), Field Service Management (1st), Help Desk Software (12th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), IT Service Management (ITSM) (11th), License Management (2nd)

Pega CRM

Ranking in CRM

16th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.7%, up from 0.4% compared to the previous year. The mindshare of Pega CRM is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Pega CRM	0.7%
IFS Cloud Platform	0.7%
Other	98.6%

CRM

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"The most valuable feature is the distribution module."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

More IFS Cloud Platform pros

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The solution is very easy to use."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"The case management feature is really valuable."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

More Pega CRM pros

Cons

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"The solution's reporting tools still require improvement."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"There are certain digital features that need to be incorporated, such as IOP."

More IFS Cloud Platform cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"They should enable the data-driven streaming feature inside it."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI should be improved."

"The solution has room for improvement around decisional and real-time data analysis."

"The UI is lagging and needs to be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

More Pega CRM cons

Pricing and Cost Advice

"There's an additional yearly cost for support."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Licensing is on an annual basis, with no additional costs."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"There are varying license levels that you can purchase."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

More IFS Cloud Platform pricing and cost advice

"The pricing is on the higher side."

"It is expensive."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Financial Services Firm

27%

Computer Software Company

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 17% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 7% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 6% of the time

More IFS Cloud Platform Competitors

Microsoft Dynamics CRM vs Pega CRM

Compared 20% of the time

Salesforce Service Cloud vs Pega CRM

Compared 18% of the time

Siebel CRM vs Pega CRM

Compared 16% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 15% of the time

Genesys Cloud CX vs Pega CRM

Compared 10% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

Pega CRM

September 2025

Download Pega CRM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Chordiant

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

IFS Cloud Platform vs. Pega CRM

September 2025

Free Report: IFS Cloud Platform vs. Pega CRM

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