IFS Cloud Platform vs Pega CRM comparison

IFS and Pega are both solutions in the CRM category. IFS is ranked #20 with an average rating of 8.0, while Pega is ranked #17 with an average rating of 7.7. IFS holds a 0.6% mindshare in CRM, compared to Pega’s 1.5% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Pega users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,136 Views
248 Comparison Views

87% willing to recommend

Pega CRM

Read 10 Pega CRM reviews

890 Views
570 Comparison Views

100% willing to recommend

IFS Cloud Platform

Pega CRM

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Executive SummaryUpdated on Dec 19, 2024

Pega CRM and IFS Cloud Platform are competing products in customer relationship management and enterprise resource planning, respectively. Data comparisons show that IFS Cloud Platform often has the upper hand due to its comprehensive feature offerings that justify its pricing for larger enterprises, while Pega CRM is more favored for its competitive pricing and integration capabilities.

Features: Pega CRM offers advanced automation tools, AI-driven analytics, and customizable workflows, enhancing operational efficiency and customer engagement. IFS Cloud Platform is known for its robust enterprise-wide capabilities, such as asset management, globalized payroll, and AI-powered insights. Pega CRM focuses on improving customer interactions, whereas IFS Cloud emphasizes broader organizational management.

Room for Improvement: Pega CRM could improve by expanding its enterprise-level features to better compete with larger ERP systems, enhancing integration with more enterprise apps, and enriching its reporting tools for more detailed analytics. IFS Cloud Platform can enhance its user interface for greater intuitiveness, offer simpler deployment options, and reduce initial complexity for small to mid-sized businesses looking for flexible use.

Ease of Deployment and Customer Service: Pega CRM provides straightforward deployment with extensive support resources, making it easy for companies focused on customer solutions. IFS Cloud Platform, due to its comprehensive nature, requires more involved deployment but offers strong customer service and flexible options beneficial for broad enterprise needs. Pega's simplicity contrasts with IFS Cloud's detailed support required for extensive integrations.

Pricing and ROI: Pega CRM is noted for affordable initial setup costs and rapid ROI, targeting quick enhancements in customer interaction and sales productivity. IFS Cloud Platform, with higher initial costs, provides significant ROI through extensive operational capabilities, offering long-term value for large enterprises seeking comprehensive solutions. The cost and function balance of IFS Cloud is appealing for companies needing an all-encompassing platform.

To learn more, read our detailed IFS Cloud Platform vs. Pega CRM Report (Updated: July 2025).

Buyer's Guide

IFS Cloud Platform vs. Pega CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

20th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (12th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (11th), License Management (2nd)

Pega CRM

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.6%, up from 0.4% compared to the previous year. The mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The platform is reliable and stable."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"There are fewer fields on the user screen compared to other products."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

More IFS Cloud Platform pros

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The product's deployment phase was easy."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

More Pega CRM pros

Cons

"The solution needs to improve its documentation and user-friendliness."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The solution's reporting tools still require improvement."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"There are some stability issues."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Aspects of HR and payroll could be better."

"There should be some improvements in the predefined templates in IFS Applications."

More IFS Cloud Platform cons

"They should enable the data-driven streaming feature inside it."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The UI should be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"The UI is lagging and needs to be improved."

More Pega CRM cons

Pricing and Cost Advice

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"There are varying license levels that you can purchase."

"It is better to buy implementation services from IFS than from partners"

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

More IFS Cloud Platform pricing and cost advice

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

25%

Computer Software Company

13%

Educational Organization

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 15% of the time

IBM Maximo vs IFS Cloud Platform

Compared 10% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 9% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 9% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

Microsoft Dynamics CRM vs Pega CRM

Compared 20% of the time

Siebel CRM vs Pega CRM

Compared 19% of the time

Salesforce Service Cloud vs Pega CRM

Compared 18% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 15% of the time

Genesys Cloud CX vs Pega CRM

Compared 12% of the time

More Pega CRM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

July 2025

Download IFS Cloud Platform product report

Buyer's Guide

Pega CRM

July 2025

Download Pega CRM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Chordiant

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

The State of Maine, Aegis, Aegon, AIG Japan, ING

Buyer's Guide

IFS Cloud Platform vs. Pega CRM

July 2025

Free Report: IFS Cloud Platform vs. Pega CRM

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