IFS Cloud Platform vs Oracle CX Sales comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #20 with an average rating of 8.0, while Oracle is ranked #14 with an average rating of 8.0. IFS holds a 0.6% mindshare in CRM, compared to Oracle’s 2.5% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

248 Views
105 Comparison Views

87% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,222 Views
649 Comparison Views

87% willing to recommend

IFS Cloud Platform

Oracle CX Sales

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Oracle CX Sales are competing products in the enterprise software market. Oracle CX Sales seems to have the upper hand due to its comprehensive suite enhancing sales automation and customer engagement.

Features: IFS Cloud Platform supports flexible deployment and offers integrated solutions across finance, HR, and supply chain operations. Oracle CX Sales presents robust CRM features such as advanced analytics, AI-driven insights, and customer data management to improve sales strategies.

Room for Improvement: IFS Cloud Platform could enhance its CRM capabilities and customer engagement features while optimizing its user interface for improved usability. Oracle CX Sales could improve ease of setup and customization flexibility and offer more competitive pricing options for smaller enterprises.

Ease of Deployment and Customer Service: IFS Cloud Platform offers straightforward deployment favoring quick integration and extensive support options. Oracle CX Sales requires more initial configuration but provides extensive customer service resources and comprehensive training for businesses ready to invest in long-term setup.

Pricing and ROI: IFS Cloud Platform is appealing for its cost-effective initial setup suited for budget-conscious companies, potentially maximizing gross profit. Oracle CX Sales, while involving a higher upfront expenditure, offers excellent CRM capabilities promising significant ROI for businesses relying heavily on sales efficiency.

To learn more, read our detailed IFS Cloud Platform vs. Oracle CX Sales Report (Updated: June 2025).

Buyer's Guide

IFS Cloud Platform vs. Oracle CX Sales

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

20th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (12th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (11th), License Management (2nd)

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (6th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.6%, up from 0.4% compared to the previous year. The mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"Individual user profiles that can be configured as templates to minimize data entry."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

More IFS Cloud Platform pros

"It is stable and scalable, and their support has been very responsive."

"The analytics features in Oracle CX Sales are good."

"The integration with other systems is easy."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The lead and opportunity management features are valuable."

"the Oracle CX Sales Eloqua module is very useful."

"The solution integrates well."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

More Oracle CX Sales pros

Cons

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"Aspects of HR and payroll could be better."

"There should be some improvements in the predefined templates in IFS Applications."

"There are certain digital features that need to be incorporated, such as IOP."

"Technical support could be improved."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

More IFS Cloud Platform cons

"The interface of Oracle CX Sales could be more user-friendly."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"They've been lacking in creating customization from scratch and in sales."

"Support is very poor."

"The tool must allow developers to check logs."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

Pricing and Cost Advice

"Licensing is on an annual basis, with no additional costs."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"It is better to buy implementation services from IFS than from partners"

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"There's an additional yearly cost for support."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

More IFS Cloud Platform pricing and cost advice

"The solution is reasonably priced compared to other tools."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"It's expensive, but worth the money."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

Computer Software Company

16%

Manufacturing Company

15%

Government

14%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 16% of the time

IBM Maximo vs IFS Cloud Platform

Compared 10% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 10% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 9% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

Siebel CRM vs Oracle CX Sales

Compared 25% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 7% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

June 2025

Download IFS Cloud Platform product report

Buyer's Guide

Oracle CX Sales

June 2025

Download Oracle CX Sales product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Oracle Sales Cloud

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

IFS Cloud Platform vs. Oracle CX Sales

June 2025

Free Report: IFS Cloud Platform vs. Oracle CX Sales

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