IFS Cloud Platform vs Oracle CX Sales comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #21 with an average rating of 8.0, while Oracle is ranked #14 with an average rating of 8.0. IFS holds a 0.5% mindshare in CRM, compared to Oracle’s 2.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

215 Views
131 Comparison Views

87% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,230 Views
849 Comparison Views

87% willing to recommend

IFS Cloud Platform

Oracle CX Sales

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Oracle CX Sales are competing products in the enterprise software market. Oracle CX Sales seems to have the upper hand due to its comprehensive suite enhancing sales automation and customer engagement.

Features: IFS Cloud Platform supports flexible deployment and offers integrated solutions across finance, HR, and supply chain operations. Oracle CX Sales presents robust CRM features such as advanced analytics, AI-driven insights, and customer data management to improve sales strategies.

Room for Improvement: IFS Cloud Platform could enhance its CRM capabilities and customer engagement features while optimizing its user interface for improved usability. Oracle CX Sales could improve ease of setup and customization flexibility and offer more competitive pricing options for smaller enterprises.

Ease of Deployment and Customer Service: IFS Cloud Platform offers straightforward deployment favoring quick integration and extensive support options. Oracle CX Sales requires more initial configuration but provides extensive customer service resources and comprehensive training for businesses ready to invest in long-term setup.

Pricing and ROI: IFS Cloud Platform is appealing for its cost-effective initial setup suited for budget-conscious companies, potentially maximizing gross profit. Oracle CX Sales, while involving a higher upfront expenditure, offers excellent CRM capabilities promising significant ROI for businesses relying heavily on sales efficiency.

To learn more, read our detailed IFS Cloud Platform vs. Oracle CX Sales Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Oracle CX Sales

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"The product is quite flexible."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"The solution overall is very versatile and flexible, especially compared to other products."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

More IFS Cloud Platform pros

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"It covers sales very well."

"It is stable and scalable, and their support has been very responsive."

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

More Oracle CX Sales pros

Cons

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"There are some stability issues."

"Customization needs to be improved."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

More IFS Cloud Platform cons

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"You can get disconnected if you do not have a strong, reliable internet connection."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They've been lacking in creating customization from scratch and in sales."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"Support is very poor."

"The tool must allow developers to check logs."

More Oracle CX Sales cons

Pricing and Cost Advice

"We pay for a license to use the solution, which is not very expensive."

"Licensing is on an annual basis, with no additional costs."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The product is reasonably priced."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"There are varying license levels that you can purchase."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"The price is reasonable."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Computer Software Company

16%

Manufacturing Company

14%

Government

14%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 19% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

IBM Maximo vs IFS Cloud Platform

Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 10% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Oracle Sales Cloud

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

IFS Cloud Platform vs. Oracle CX Sales

April 2025

Free Report: IFS Cloud Platform vs. Oracle CX Sales

Find out what your peers are saying about IFS Cloud Platform vs. Oracle CX Sales and other solutions. Updated: April 2025.

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