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IDERA Uptime Infrastructure Monitor vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IDERA Uptime Infrastructure...
Ranking in Network Monitoring Software
87th
Ranking in IT Infrastructure Monitoring
73rd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Network Monitoring Software
73rd
Ranking in IT Infrastructure Monitoring
51st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of IDERA Uptime Infrastructure Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.6%
IDERA Uptime Infrastructure Monitor0.5%
Other98.9%
Network Monitoring Software
 

Featured Reviews

Nafiu Garba - PeerSpot reviewer
Special Assistant to the Governor ICT COO at a tech services company with 201-500 employees
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization. My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent."
"Easy to setup and begin monitoring."
"Now with the features given through up.time we have over 300 + monitors constantly checking every environment that we have and also checking databases for errors."
"The great advantage of this tool is real-time monitoring."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"The tool is highly customizable and can be tailored to your requirements."
"ITRS is the best monitoring tool I have used so far."
"It's a very good tool to use and everybody is very happy with it."
"The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
 

Cons

"While you can restrict particular users to only see subsets of the reports, it isn't as easy as it could be."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"Maintenance windows need to be streamlined."
"For the last year or two, I've been asking the vendor about the mobile app."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"There is a one-second ceiling on responses to rule breaches."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"Mobile phone integration is probably not as rich as it could be."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
 

Pricing and Cost Advice

"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The pricing seems reasonable. We're happy enough with it."
"I can say it's not that cheap because the licensing is a little bit costly"
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
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Top Industries

By visitors reading reviews
Construction Company
24%
Comms Service Provider
20%
Financial Services Firm
14%
Computer Software Company
5%
Financial Services Firm
63%
Computer Software Company
5%
Construction Company
4%
Outsourcing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Also Known As

IDERA UIM, uptime software up.time
Geneos
 

Overview

 

Sample Customers

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about IDERA Uptime Infrastructure Monitor vs. ITRS Geneos and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.