ITRS Geneos vs Icinga comparison

Icinga and ITRS are both solutions in the Network Monitoring Software category. Icinga is ranked #17 with an average rating of 8.3, while ITRS is ranked #69 with an average rating of 5.0. Icinga holds a 3.3% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Icinga

Read 17 Icinga reviews

3,915 Views
3,445 Comparison Views

85% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

Icinga

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Icinga are key players in monitoring solutions. Icinga seems to have the upper hand in pricing and flexibility due to its open-source nature.

Features: ITRS Geneos offers robust real-time monitoring, adaptability, and a comprehensive feature set. Icinga provides competitive pricing, a wide range of plugins, and the flexibility of being open-source.

Room for Improvement: ITRS Geneos is considered expensive and may require pricing negotiation; there's a perception of high costs. Icinga may have indirect costs related to customization and maintenance, and lacks some premium features found in enterprise solutions.

Ease of Deployment and Customer Service: ITRS Geneos offers strong support, crucial for regulated industries like finance, ensuring seamless deployment and reliable service. Icinga benefits from a large community, aiding in open-source deployment with the ability for peer support but may lack structured customer service compared to premium offerings.

Pricing and ROI: ITRS Geneos is costly but users find value in the return on investment due to its extensive feature set that helps reduce severe incidents. Icinga’s pricing is more budget-friendly with its largely free nature, appealing for cost-effective implementations.

To learn more, read our detailed ITRS Geneos vs. Icinga Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. Icinga

July 2025

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Helped 862,289 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

17th

Ranking in IT Infrastructure Monitoring

25th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (12th), Cloud Monitoring Software (18th)

ITRS Geneos

Ranking in Network Monitoring Software

69th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of Icinga is 3.3%, up from 2.5% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"We have found the solution to be stable."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"Macros and the ability to connect it to Google Maps are valuable features."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"An affordable solution for small organizations to do basic network monitoring."

"Icinga does the job and is fairly stable."

More Icinga pros

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

Cons

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"Icinga’s automation could be improved."

"The user interface should be improved."

"The tool currently fails to provide notifications to users."

"The solution lacks many features important to higher-level IT management and network support."

More Icinga cons

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Data visualization – real time and historical – is a weakness."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos cons

Pricing and Cost Advice

"The product is inexpensive compared to other DBM products."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"This is an open-source solution with paid support."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is free to use."

"The solution is cheap."

"We're using the free version of Icinga."

"It's an open-source solution."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"You will get the best price if you get a single global deal."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Pricing and licensing is based on the requirements."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

See all answers

What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

See all answers

What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Compared 10% of the time

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Compared 4% of the time

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Compared 3% of the time

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Compared 23% of the time

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Compared 15% of the time

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Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

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Product Reports

Buyer's Guide

Icinga

July 2025

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Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Also Known As

Icinga Cloud Monitoring

Geneos

Overview

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Icinga

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

ITRS Geneos vs. Icinga

July 2025

Free Report: ITRS Geneos vs. Icinga

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