IBM Tivoli Business Service Manager vs IBM Tivoli NetCool Impact comparison

IBM Tivoli Business Service Manager and IBM Tivoli NetCool Impact are both solutions in the Event Monitoring category. IBM Tivoli Business Service Manager is ranked #15, while IBM Tivoli NetCool Impact is ranked #9 with an average rating of 7.0. IBM Tivoli Business Service Manager holds a 0.9% mindshare in EM, compared to IBM Tivoli NetCool Impact’s 3.1% mindshare. Additionally, 100% of IBM Tivoli Business Service Manager users are willing to recommend the solution, compared to 100% of IBM Tivoli NetCool Impact users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

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38 Comparison Views

100% willing to recommend

IBM Tivoli NetCool Impact

Read 5 IBM Tivoli NetCool Impact reviews

293 Views
132 Comparison Views

100% willing to recommend

IBM Tivoli Business Service...

IBM Tivoli NetCool Impact

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and IBM Tivoli NetCool Impact compete in the IT service management category. IBM Tivoli NetCool Impact seems to have the upper hand due to its advanced automation and integration capabilities.

Features: IBM Tivoli Business Service Manager is effective in service compliance and monitoring, supporting service level agreements. It integrates well with IT infrastructure. IBM Tivoli NetCool Impact is noted for intelligent event processing and analytics, offering automation and operational efficiency enhancements. Its advanced integration options provide valuable insights.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager allows seamless integration and quick deployment with a moderate learning curve. IBM Tivoli NetCool Impact offers scalability and comprehensive integration with a steeper learning curve. Customer service is responsive for both, but IBM Tivoli NetCool Impact's complexity may impact satisfaction.

Pricing and ROI: IBM Tivoli Business Service Manager features competitive setup costs with ROI dependent on operation scale and service assurance. IBM Tivoli NetCool Impact involves a higher initial cost but often brings substantial long-term ROI through analytics and automation. While IBM Tivoli Business Service Manager attracts cost-conscious buyers, IBM Tivoli NetCool Impact's capabilities offer greater long-term value.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact Report (Updated: June 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli NetCool Impact

Ranking in Event Monitoring

9th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. The mindshare of IBM Tivoli NetCool Impact is 3.1%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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Hennie Du Toit

Principal Specialist Architecture and Governance at a tech services company with 501-1,000 employees

Event management strengthens with automation but needs better event flooding handling

Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."

"This product allows us to make use of open-source products, including running Java code."

"The solution is great at being able to fetch almost any kind of file."

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

"Stability-wise, this product needs to be improved."

"The solution is somewhat complicated. It's not exactly straightforward."

"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."

"IBM is not investing in the development of the on-premise version of this solution."

Pricing and Cost Advice

Information not available

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

19%

Retailer

12%

Computer Software Company

12%

Real Estate/Law Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What needs improvement with IBM Tivoli NetCool Impact?

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What is your primary use case for IBM Tivoli NetCool Impact?

IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...

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What advice do you have for others considering IBM Tivoli NetCool Impact?

We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...

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Comparisons

No data available

IBM Tivoli NetCool OMNIbus vs IBM Tivoli NetCool Impact

Compared 100% of the time

More IBM Tivoli NetCool Impact Competitors

Product Reports

Buyer's Guide

Event Monitoring

June 2025

IBM Tivoli Business Service Manager report

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Buyer's Guide

IBM Tivoli NetCool Impact

June 2025

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Also Known As

Tivoli Business Service Manager, BSM

Tivoli NetCool Impact

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

IBM

Sample Customers

SSGC

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact

June 2025

Free Report: IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact

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