IBM FileNet and OpenText Content Management are top competitors in enterprise content management solutions. IBM FileNet seems to have the upper hand due to its superior scalability and comprehensive functionality, favored by organizations focused on long-term performance and stability.
Features: IBM FileNet is known for its robust system that supports extensive data management and diverse document types. Key features include business process automation, a dynamic case management system, and efficient document retrieval, supported by a high-performance infrastructure. OpenText Content Management is recognized for strong integration and compliance, with features like version control and metadata tagging that facilitate seamless enterprise application interactions. Its integration with SAP and Microsoft products is a notable advantage.
Room for Improvement: IBM FileNet users have highlighted the need for enhancements in cloud integration and improvements in workflow similar to competitors. OpenText faces criticism for high costs and complex pricing, and there is demand for user interface enhancements and better analytics capabilities. OpenText users suggest improved support and a straightforward pricing model, while IBM FileNet needs better integration with external solutions and streamlined deployment processes.
Ease of Deployment and Customer Service: IBM FileNet is considered stable with strong on-premises deployment, though requiring internal expertise. Technical support experiences are mixed, highlighting the value of the Accelerated Value Program. OpenText offers flexibility with on-premises and hybrid cloud options, providing broader deployment models. OpenText's technical support is generally reliable, facilitated by strong partnerships that improve deployment experiences. IBM's support may involve multiple layers, necessitating coordination with business partners, whereas OpenText's support is consistent.
Pricing and ROI: IBM FileNet is often seen as costlier due to its extensive capabilities, with its licensing complexity noted. Despite this, FileNet's ROI is recognized through productivity gains and reduced operating costs. OpenText Content Management is also expensive, affecting accessibility for medium-sized businesses. However, it offers substantial ROI through content management and integration benefits, despite the challenge of its pricing structure for some users.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.
The product-level support is better now than before.
The staff lacks adequate knowledge.
With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
The product is quite stable if it is well-managed.
The response time and resolution of issues by technical support need improvement.
From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
The expectation from the customer versus the product explanation needs alignment.
Though the license cost is somewhat expensive, it remains manageable.
The product has become more expensive and requires significant investment for enterprise solutions.
The price is high, with yearly subscriptions increasing day by day.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
The main features we find impactful are the workflow and document management along with FileNet file stores.
The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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