IBM FileNet vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.7. IBM holds a 10.2% mindshare in ECM, compared to OpenText’s 11.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,433 Views
2,196 Comparison Views

91% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,102 Views
2,381 Comparison Views

96% willing to recommend

IBM FileNet

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and OpenText Extended ECM are competing in the enterprise content management category. OpenText Extended ECM appears to have the upper hand with its superior integration capabilities enhancing its functionality.

Features: IBM FileNet is known for its strong governance and compliance features, providing excellent data security. It also offers robust document management and scalability. OpenText Extended ECM stands out with its seamless integration with business applications, enhanced collaboration, and workflow management. Additionally, it benefits from strong search and indexing capabilities.

Room for Improvement: IBM FileNet could enhance deployment flexibility and more user-friendly interface options. Improving initial deployment costs could also be beneficial. OpenText Extended ECM could improve its information governance features, strengthen compliance capabilities, and optimize document security.

Ease of Deployment and Customer Service: OpenText Extended ECM offers flexible cloud deployment options, which enhance scalability and provide quicker response times in customer service. IBM FileNet, with its traditional on-premises deployment, suits organizations with stringent security needs and offers a reliable support process.

Pricing and ROI: IBM FileNet generally incurs higher initial setup costs due to its on-premises nature but offers long-term ROI through data security and compliance benefits. In contrast, OpenText Extended ECM's cloud-based model provides a more economical entry point, reducing infrastructure costs and delivering faster ROI through improved integration.

To learn more, read our detailed IBM FileNet vs. OpenText Extended ECM Report (Updated: April 2025).

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.2%, up from 9.6% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides good stability and scalability for huge enterprises as well."

"Gves us the ability to create an end-to-end [document] transaction."

"There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can."

"FileNet provides a compact solution for midsized companies."

"FileNet is very user-friendly... We have business users using and it is quite friendly for them."

"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."

More IBM FileNet pros

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"The tool's most valuable features are document storage, security, and compliance."

"Most of our customers are very fond of the upgraded smart user interface."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"We can configure the solution with any industry's products per customer requirements."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"Scalability is great. We can extend areas horizontally and vertically."

"Simplicity to roll out, features available, customization options."

More OpenText Extended ECM pros

Cons

"We would like to have more automation of rollout solutions."

"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."

"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."

"If there was more AI capability, into Watson, that would be a benefit."

"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."

"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

"It needs better collaboration between the IBM teams on the FileNet and CCM sides."

"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."

More IBM FileNet cons

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The solution's performance, stability, and consistency could be improved."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The cost of the product could be improved."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"The tool's documentation is not proper and has missing information like steps."

More OpenText Extended ECM cons

Pricing and Cost Advice

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"The platform is inexpensive."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The cost is about $40,000, plus yearly maintenance."

"Yearly, we pay for the maintenance, which is $20,000."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

More IBM FileNet pricing and cost advice

"The tool's pricing is confusing to the end customer."

"The product is pricey."

"OpenText Extended ECM is an expensive solution."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The solution is expensive."

"The total cost of the product will vary on the capabilities required"

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

10%

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

OpenText Documentum vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 21% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

May 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Extended ECM

April 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

April 2025

Free Report: IBM FileNet vs. OpenText Extended ECM

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