We performed a comparison between IBM ECM, IBM FileNet, and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management.
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The vertical scalability, as we can use it across some of our applications."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The product is robust and can process a lot of documents for enterprise content management."
"It provides good stability and scalability for huge enterprises as well."
"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"It has the ability to mix document management and process automation."
"We probably would not have seen adoption so strongly without it."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can."
"The most valuable features are the collaboration and sharing."
"The initial setup is easy."
"Tech support tops off as excellent."
"No code and low code, scalable, and stable collaboration platform. Straightforward to set up. Its support system is good and offers fast issue resolution."
"Information is now available instantly to managers on all devices."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"It improved transparency around work products."
"The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
"I would like to see seamless application integration."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"What I would like to see is more integration."
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching."
"It could be simpler to use, considering multiple use cases."
"This solution could be improved with the ability to present the file system from FileNet."
"The product is expensive."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."
"The product must provide more automation."
"I would like a simpler, more cost-effective solution for connecting data sources with workflows and BI tools, or data mining tools."
"Processing data from multiple site collections is not easy as they reside in different databases."
"You still need a bit of expertise to add branding."
"The product does not perform 100% when used outside of a Microsoft based browser, Chrome, Firefox, etc."
"We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information."
"More hints and make it more user-customizable."
"Replication needs improvement."
