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IBM Datacap vs Kofax TotalAgility comparison

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Buyer's Guide
Intelligent Document Processing (IDP)
July 2022
Find out what your peers are saying about ABBYY, WorkFusion, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: July 2022.
620,600 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The solution is stable, we have not had any glitches or problems.""For automating mundane activities, I can recommend WorkFusion.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""It's a pretty robust product.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

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"Very scalable and stable data capture and extraction solution that's very simple to install.""I can have all scanners accessible from my end.""While we are doing indexing, we tag the document type. It's programmed inside of Datacap to automatically detect the document based on a given template. It auto-indexes that document, which means that it automatically tags the correct document type to the scanned document.""I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement.""The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes.""The solution automates manual data entry.""It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility.""The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."

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"Now it has an OCR, optical character recognition, engine where it can extract data from the document.""It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices.""Great with recognition providing a high level of confidence.""The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development.""Kofax TotalAgility is a great design tool for reading handwritten invoices.""It's a growing tool that offers a complete package of BPM, case management, and capture capabilities.""Kofax is very easy to use, UI-friendly and allows easy data extraction.""Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

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"We are having some database issues, but we are addressing them.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""The solution is not user-friendly, this is something they should improve.""We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

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"Third-party integration could be improved; it's very slow.""One of the things that we wished for was to have an easier way to carry out the customizations. Currently, if you want to customize data, you need to have a developer with C# knowledge. If IBM could implement a no-code or low-code platform for Datacap, it would be easier to adjust it without needing a developer, which was always the most difficult part.""Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore.""I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked.""We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare.""Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add.""Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic.""There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."

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"The Transformation Designer of KTA can be made better.""Kofax should improve its handwritten extractions.""Lacks sufficient inbuilt features.""It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize.""Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code.""Kofax needs to improve the low-code or citizen developers.""Sometimes there isn't enough accuracy when it comes to extracts.""They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

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Pricing and Cost Advice
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

  • "We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."
  • "If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."
  • "It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."
  • "In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."
  • "IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
  • More IBM Datacap Pricing and Cost Advice →

  • "The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
  • "It is slightly more expensive than other tools."
  • "Kofax TotalAgility is very expensive."
  • More Kofax TotalAgility Pricing and Cost Advice →

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    620,600 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Top Answer:I can have all scanners accessible from my end.
    Top Answer:The solution comes as a part of a bundle package. Licensing is hard to calculate. There's no real difference between the… more »
    Top Answer:The IBM Datacap site actually is on the newer inside. They will give it as a plugin only. They'll be giving it as a… more »
    Top Answer:It's not so complex to design what you need to.
    Top Answer:There are different sets of licenses available. There are concurrent user licenses. There are different options… more »
    Top Answer:In terms of OCR, if you see the OCR currently is using some omni reader, such as ABBYY OCR engine. There is a lot of OCR… more »
    Also Known As
    TotalAgility, Singularity, Capture Enabled BPM
    Learn More

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

    Kofax TotalAgility is a business process management and collaboration solution that enables users to leverage AI and automation to create streamlined workflows. Kofax TotalAgility’s cutting-edge intelligent process automation platform stands out among the many similar products offered by its competitors for a number of reasons. Two major ones are the general wealth of features that are already built into the product when it is initially deployed and its optical character recognition (OCR) engine. These are but two of the reasons that Kofax TotalAgility is considered an industry leader in the field of document intelligence processing technologies.

    Kofax TotalAgility Benefits

    Some of the benefits of using Kofax TotalAgility include:

    • Optimization of a user’s digital and physical workforces. Kofax TotalAgility enables users to streamline various portions of the work processes of both their human employees and digital systems.
    • Automate data capturing. Kofax TotalAgility offers users the ability to set parameters that the solution then uses to automatically find the data that they want to find. This makes it possible for business leaders to significantly increase the speed of their workflows.
    • Manage workforce capacity according to need. Kofax TotalAgility is highly flexible. It can both scale and optimize your workflows at a moment’s notice to fit your business’s specific requirements.
    • Intuitive solution building. Even users who do not have a background in coding can develop solutions using Kofax TotalAgility’s many intuitive tools, such as a drag-and-drop option.
    • Provides deep insights. Kofax TotalAgility leverages ML and AI to analyze the performance of a user’s workflows. This gives users insights that can enable them to take actions to optimize the performance of their businesses.

    Kofax TotalAgility Features

    Kofax TotalAgility allows users to choose from a variety of useful features. These features include:

    • Codeless integrations. Kofax TotalAgility can integrate with a variety of systems without requiring users to write any code.

    • Automation of Tasks. Kofax TotalAgility can use RPAs to automate simple tasks so that they run in tandem with a business’s physical workforce.

    Reviews from Real Users

    Kofax TotalAgility’s cutting-edge intelligent process automation platform stands out among the many similar products offered by its competitors for a number of reasons. Two major ones are the general wealth of features that are already built into the product when it is initially deployed and its optical character recognition (OCR) engine. Kofax TotalAgility provides users with the ability to create, deploy, and manage workflows without requiring them to overly rely on other solutions. Kofax TotalAgility’s suite makes it possible for its users to keep their reliance on any other products to a minimum. Kofax TotalAgility’s OCR engine makes it easy for users to find data that might be buried deep within their systems. It saves users a great deal of time, streamlines their data search process, and makes it easy for them to make use of their data.

    An enterprise service management consultant and Kofax developer at a technological services company writes, “There are also already a lot of built-in features, meaning you don't have to install and integrate many third-party plugins. It has a lot of its own stuff.”

    He also writes, “Now it has an OCR, optical character recognition, engine where it can extract data from the document. You can deploy the CSV file and put it within Kofax, and then it'll search from the CSV file as well. For example, let's say you have a long list of names. It's integrated with scanners so it's easy to find the data you need.

    Learn more about WorkFusion
    Learn more about IBM Datacap
    Learn more about Kofax TotalAgility
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
    AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
    Top Industries
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    Computer Software Company21%
    Comms Service Provider18%
    Financial Services Firm12%
    Manufacturing Company5%
    Financial Services Firm43%
    Mining And Metals Company14%
    Transportation Company14%
    Computer Software Company14%
    Computer Software Company24%
    Financial Services Firm16%
    Comms Service Provider13%
    Energy/Utilities Company7%
    Computer Software Company27%
    Comms Service Provider11%
    Financial Services Firm10%
    Insurance Company6%
    Company Size
    Small Business33%
    Large Enterprise67%
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Small Business42%
    Midsize Enterprise16%
    Large Enterprise42%
    Small Business13%
    Midsize Enterprise11%
    Large Enterprise75%
    Small Business33%
    Large Enterprise67%
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    Buyer's Guide
    Intelligent Document Processing (IDP)
    July 2022
    Find out what your peers are saying about ABBYY, WorkFusion, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: July 2022.
    620,600 professionals have used our research since 2012.

    IBM Datacap is ranked 4th in Intelligent Document Processing (IDP) with 12 reviews while Kofax TotalAgility is ranked 5th in Intelligent Document Processing (IDP) with 12 reviews. IBM Datacap is rated 7.6, while Kofax TotalAgility is rated 8.6. The top reviewer of IBM Datacap writes "A highly scalable and extensible solution based on configurable rule sets, but they should provide better first-line support and an easier way to carry out the customizations". On the other hand, the top reviewer of Kofax TotalAgility writes "Offers several use cases, has knowledge-based learning, and great technical support". IBM Datacap is most compared with ABBYY FlexiCapture, Microsoft Power Automate, Kofax RPA, OpenText Intelligent Capture and HyperScience, whereas Kofax TotalAgility is most compared with ABBYY FlexiCapture, OpenText Intelligent Capture, UiPath, IBM BPM and IBM Business Automation Workflow.

    See our list of best Intelligent Document Processing (IDP) vendors and best Robotic Process Automation (RPA) vendors.

    We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.