Hyland OnBase vs OpenText Operations Orchestration comparison

The compared Hyland and OpenText solutions aren't in the same category. Hyland is ranked #19 in BPM , with an average rating of 7.7, and holds a 0.4% mindshare in the category. OpenText is ranked #22 in PA , with an average rating of 8.7, and holds a 0.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

358 Views
231 Comparison Views

100% willing to recommend

OpenText Operations Orchest...

Read 26 OpenText Operations Orchestration reviews

475 Views
308 Comparison Views

92% willing to recommend

Hyland OnBase

OpenText Operations Orchest...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and OpenText Operations Orchestration based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: May 2025).

Buyer's Guide

Business Process Management (BPM)

May 2025

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Helped 853,831 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (19th), Enterprise Content Management (5th), Low-Code Development Platforms (14th)

OpenText Operations Orchest...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Process Automation (22nd), Robotic Process Automation (RPA) (21st)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. Hyland OnBase is designed for Business Process Management (BPM) and holds a mindshare of 0.4%, up 0.3% compared to last year.
OpenText Operations Orchestration, on the other hand, focuses on Process Automation, holds 0.7% mindshare, down 1.0% since last year.

Business Process Management (BPM)

Process Automation

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the cloud and its integrability."

"The product's initial setup phase is not difficult."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Its most valuable aspect is its flexibility"

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

More Hyland OnBase pros

"The community is very powerful, with extensive knowledge bases available."

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"The solution’s initial setup is a little difficult."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The migration is a bit difficult in the tool."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Software malfunctioning usually occurs when we receive documents from external sources."

More Hyland OnBase cons

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"Only the tool's support can be a drawback where improvements are needed."

"The price is an area that should be addressed because the price is high."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

Pricing and Cost Advice

"OnBase is reasonably priced."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"I do not have experience with the pricing or licensing of the product."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost is very high compared to anything else available."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

28%

Computer Software Company

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

See all answers

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 19% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 12% of the time

IBM FileNet vs Hyland OnBase

Compared 10% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

More Hyland OnBase Competitors

Red Hat Ansible Automation Platform vs OpenText Operations Orchestration

Compared 52% of the time

Control-M vs OpenText Operations Orchestration

Compared 16% of the time

ServiceNow Orchestration vs OpenText Operations Orchestration

Compared 13% of the time

IBM BPM vs OpenText Operations Orchestration

Compared 10% of the time

Appian vs OpenText Operations Orchestration

Compared 9% of the time

More OpenText Operations Orchestration Competitors

Product Reports

Buyer's Guide

Hyland OnBase

May 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText Operations Orchestration

May 2025

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Also Known As

OnBase

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

Buyer's Guide

Business Process Management (BPM)

May 2025

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