HubSpot CRM vs Siebel CRM comparison

HubSpot and Oracle are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.4, while Oracle is ranked #9 with an average rating of 7.7. HubSpot holds a 2.5% mindshare in CRM, compared to Oracle’s 5.2% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

HubSpot CRM

Read 48 HubSpot CRM reviews

1,132 Views
1,041 Comparison Views

98% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,337 Views
2,244 Comparison Views

88% willing to recommend

HubSpot CRM

Siebel CRM

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Executive SummaryUpdated on Jul 27, 2025

Siebel CRM and HubSpot CRM both operate in the customer relationship management category. While Siebel CRM stands out for its robust support, HubSpot CRM is generally perceived as a preferable option due to its extensive features and ease of use.

Features: Siebel CRM offers customizable modules, strong integration capabilities, and is ideal for large enterprises with complex workflows. HubSpot CRM provides a user-friendly interface, advanced marketing automation features, and ease of customization, making it ideal for small to medium-sized businesses seeking flexibility.

Room for Improvement: Siebel CRM could enhance its deployment complexity, improve user-friendliness, and reduce initial setup costs. HubSpot CRM might improve its robustness for large enterprises, increase customization options for advanced users, and enhance analytics capabilities.

Ease of Deployment and Customer Service: Siebel CRM provides on-premise deployment suitable for businesses with complex needs, alongside robust customer service. HubSpot CRM offers cloud-based deployment, rapid setup, high accessibility, and reliable multi-channel customer support.

Pricing and ROI: Siebel CRM requires substantial initial investment, which may be challenging for smaller companies but offers strong ROI for large-scale implementations. HubSpot CRM provides competitive pricing options, including a free tier, allowing scalability without significant upfront costs and offering immediate returns for small to medium businesses.

To learn more, read our detailed HubSpot CRM vs. Siebel CRM Report (Updated: July 2025).

Buyer's Guide

HubSpot CRM vs. Siebel CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

9th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of HubSpot CRM is 2.5%, up from 1.8% compared to the previous year. The mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is easy to use and easy to implement."

"The solution's most valuable features stem mostly from the sequencing of marketing automation."

"The most valuable feature is their marketing automation service and sales lead management."

"The interface is good."

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."

"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."

"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."

"HubSpot CRM helps our company to organize and track a high number of leads easily."

More HubSpot CRM pros

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Siebel CRM is the number one CRM product in the world."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The solution is scalable."

"Siebel CRM has a strong database model, workflow and integration tools."

"The solution's order management pack is quite fantastic."

More Siebel CRM pros

Cons

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"A better CRM can be achieved by providing more customization features. Some areas require improvement, particularly in enhancing customization options."

"I cannot upload a long recorded Zoom conversation to HubSpot."

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."

"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."

"HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality."

"The only problem with HubSpot at the moment is the pricing models."

More HubSpot CRM cons

"The solution itself is very heavy."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The tool took a lot of time to deploy."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

More Siebel CRM cons

Pricing and Cost Advice

"We are using HubSpot CRM’s free version."

"The pricing is reasonable."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The pricing is in a midrange if you line up the marketing tools."

"The price of HubSpot CRM is expensive."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"Pricing is based on the number of users."

More HubSpot CRM pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

11%

Performing Arts

11%

Wholesaler/Distributor

Computer Software Company

13%

Financial Services Firm

12%

Government

11%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

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Microsoft Dynamics CRM vs Siebel CRM

Compared 24% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

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Product Reports

Buyer's Guide

HubSpot CRM

August 2025

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Buyer's Guide

Siebel CRM

July 2025

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Also Known As

No data available

Siebel Sales

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

HubSpot CRM vs. Siebel CRM

July 2025

Free Report: HubSpot CRM vs. Siebel CRM

Find out what your peers are saying about HubSpot CRM vs. Siebel CRM and other solutions. Updated: July 2025.

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