We compared Siebel CRM and HubSpot CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. HubSpot CRM could improve its integration, task tracking, and contact management.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say the interface is difficult to navigate. Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses.
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"Hubspot CRM also lets you make calls and send emails directly."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"It's highly reliable, and the flexibility it offers is noteworthy."
"It was quite stable. I didn't notice any specific issues or downtime"
"The solution's greatest value lies in its online capability in terms of web content creation."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The initial setup process is straightforward."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel CRM has a strong database model, workflow and integration tools."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is the number one CRM product in the world."
"The flexibility is very good."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The solution is scalable."
"The solution's email capabilities could be improved."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"An area to be improved in HubSpot CRM is its customization capabilities."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"We had a problem with the tool’s stability once."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"The user interface, mobile application, and support could be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"It is difficult to set up."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
HubSpot CRM is ranked 9th in CRM with 35 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. HubSpot CRM is rated 8.2, while Siebel CRM is rated 7.8. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our HubSpot CRM vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
