Huawei eSight vs ITRS Geneos comparison

Huawei and ITRS are both solutions in the IT Infrastructure Monitoring category. Huawei is ranked #34 with an average rating of 9.0, while ITRS is ranked #45 with an average rating of 5.0. Huawei holds a 0.8% mindshare in IM, compared to ITRS’s 0.9% mindshare. Additionally, 72% of Huawei users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Huawei eSight

Read 10 Huawei eSight reviews

2,420 Views
1,500 Comparison Views

72% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,758 Views
2,094 Comparison Views

96% willing to recommend

Huawei eSight

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Huawei eSight compete in the comprehensive monitoring solutions category. ITRS Geneos holds an edge in real-time monitoring and integration, particularly benefiting financial services with customizable dashboards and incident management tools.

Features: ITRS Geneos offers real-time monitoring, highly customizable dashboards, and pre-built plugins advantageous for the financial industry. Huawei eSight provides comprehensive management simplicity for Huawei devices, concentrating efforts on device management tasks but offers less depth in integration compared to Geneos.

Room for Improvement: ITRS Geneos could improve historical data visualization, dashboard functionality, and cloud monitoring. Users sometimes find setup and navigation complex. Huawei eSight needs enhancement in automation, third-party integration, and alert simplification, with an opportunity for wider infrastructure monitoring beyond Huawei.

Ease of Deployment and Customer Service: ITRS Geneos allows for flexible on-premises and cloud deployment, backed by responsive customer support known for problem-solving expertise. Huawei eSight focuses on on-premises deployment, offering strong service support but lacks the cloud flexibility Geneos provides.

Pricing and ROI: ITRS Geneos, while expensive, provides significant ROI through proactive monitoring and cost-saving by reducing incident frequency. Negotiable pricing structures are possible for comprehensive deals. Huawei eSight is priced competitively but has a complex licensing structure, suitable for Huawei-specific environments.

To learn more, read our detailed Huawei eSight vs. ITRS Geneos Report (Updated: March 2026).

Buyer's Guide

Huawei eSight vs. ITRS Geneos

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Ranking in IT Infrastructure Monitoring

34th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (10th)

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (64th)

Mindshare comparison

As of April 2026, in the IT Infrastructure Monitoring category, the mindshare of Huawei eSight is 0.8%, down from 0.9% compared to the previous year. The mindshare of ITRS Geneos is 0.9%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Huawei eSight	0.8%
ITRS Geneos	0.9%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

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reviewer2127225

Monitoring Specialist at a financial services firm with 51-200 employees

Does real-time monitoring, prevents failures, and has a reasonable price

Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't expose the data to ITRS, and similarly, ITRS can't expose the data to the outside world. They have created a boundary. It's a bit binding solution. In the modern world, people like to be able to expose the data to do whatever they want. They can query the data, send it, or pull it. ITRS needs to provide more in terms of the API offering. They have documentation, but they can improve the documentation and provide videos to show how to do monitoring configuration or deployment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use this solution to monitor our sales."

"The solution's most valuable dashboard features include monitoring storage, resource availability, and hardware alarms."

"The product is stable."

"Since we have a central monitoring system, we can proactively monitor those devices, easily capture any abnormalities before major downtime, and quickly address the issues before they become a bigger problem in the future."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

"The most important features are alarm management and the visualization of the health of our network devices."

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"Technical support is good from Huawei."

More Huawei eSight pros

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"Their customer support is first rate."

"The clean and colorful UI and easy to use options like snooze and active times."

"The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down; it is automatically monitoring everything and reduces manual effort."

"Customer service delivered by ITRS is to the highest standards from all points of view."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

More ITRS Geneos pros

Cons

"Technical support for the solution is not so good."

"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."

"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."

"It is not a very flexible product. We cannot change much from our side."

"It is not a very flexible product."

"Something that could be improved is the lack of integration with Cisco switches."

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"The variety of license types should be made simpler as, at present, it is complex."

More Huawei eSight cons

"It needs to be easier to configure, especially with the JMX plugins."

"Data visualization – real time and historical – is a weakness."

"I think there's a very steep learning curve with the product."

"I had issues scaling it and ended up having to distribute the load over seven gateways."

"The main weakness of the product is poor historical logging and reporting."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"The ITA, the post-incident analytics, could be improved."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

More ITRS Geneos cons

Pricing and Cost Advice

"The price is very expensive."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"The solution’s pricing is reasonable."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

67%

Computer Software Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What advice do you have for others considering Huawei eSight?

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Product Reports

Buyer's Guide

Network Management Applications

March 2026

Download Huawei eSight product report

Buyer's Guide

ITRS Geneos

March 2026

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Marina Bay, CITIC Pacific Mining

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Huawei eSight vs. ITRS Geneos

March 2026

Free Report: Huawei eSight vs. ITRS Geneos

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