HCL Sametime and Polycom RealPresence Clariti are competing in the communication and collaboration software category. Polycom RealPresence Clariti appears to have an edge with its advanced features, making it more compelling despite HCL Sametime's notable support system.
Features: HCL Sametime offers simplified messaging and collaboration tools, an intuitive platform for quick communication, and reliable status detection for user availability. Polycom RealPresence Clariti provides a comprehensive suite, including video, voice, and content collaboration across devices, integration with software like Zoom and Teams, and proprietary features such as speaker tracking and noise cancellation.
Room for Improvement: HCL Sametime could enhance its email integration capabilities, offer more advanced security features for high-level communication, and expand its video conferencing functionalities. Polycom RealPresence Clariti could improve its user interface to be more intuitive, simplify its deployment process, and offer more budget-friendly pricing options for smaller enterprises.
Ease of Deployment and Customer Service: HCL Sametime is recognized for its straightforward implementation complemented by strong customer service that ensures smooth setup and usage. Polycom RealPresence Clariti, though more complex due to extensive capabilities, compensates with robust support to address deployment challenges efficiently.
Pricing and ROI: HCL Sametime provides a cost-effective solution with low setup costs that appeal to businesses with budget constraints, focusing on immediate ROI. Polycom RealPresence Clariti, requiring a potentially higher initial investment, justifies the cost with significant long-term ROI due to its premium features and scalability options, making it a valuable choice for large organizations seeking comprehensive collaboration capabilities.
| Product | Market Share (%) |
|---|---|
| Polycom RealPresence Clariti | 1.7% |
| HCL Sametime | 1.3% |
| Other | 97.0% |
HCL Sametime. Secure Conversations Across Any Device
Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.
RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.
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