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HCL Connections vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Users achieved ROI from HCL Connections in nine months by encouraging daily use and eliminating redundant features like chat.
Sentiment score
5.9
Users appreciate Webex for its security and efficiency, though ROI remains uncertain for some, especially regarding financial benefits.
We chose Webex for its security.
 

Customer Service

Sentiment score
6.5
HCL Connections' customer service varies, with mixed reviews on support responsiveness and challenges in reaching knowledgeable staff.
Sentiment score
7.1
Webex is praised for responsive and effective support, despite occasional delays and reseller challenges, ensuring positive customer service perception.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
 

Scalability Issues

Sentiment score
7.6
HCL Connections offers high scalability with effective IBM WebSphere support, despite Solr search limitations and manageable storage challenges.
Sentiment score
7.2
Webex is scalable for large organizations, though some users experience challenges with very large deployments or network stability.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
 

Stability Issues

Sentiment score
7.3
HCL Connections is stable on WebSphere but needs tuning for performance; IBM support addresses occasional instability effectively.
Sentiment score
7.5
Webex is stable and reliable, with minor audio issues often due to network problems, and occasional performance inconsistencies.
I would rate its stability as ten.
 

Room For Improvement

HCL Connections needs better document management, interface customization, third-party integration, collaboration, and cloud stability for improved usability.
Users desire better platform integration, simplified usability, improved performance, enhanced features, and superior support for Webex.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
 

Setup Cost

HCL Connections pricing varies widely, offers discounts, flexible licensing, and competitive pricing compared to Jive or SharePoint.
Webex pricing is subscription-based, often costly compared to competitors, requiring evaluation based on features and budget.
 

Valuable Features

HCL Connections enhances collaboration with file sharing, tool integration, expert profiles, mobile access, and efficient content management.
Webex enhances communication with features like screen sharing, secure meetings, integration with Outlook, scalability, and user-friendly interface.
The number one reason we chose Webex was the security features.
 

Categories and Ranking

HCL Connections
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th), Enterprise Social Software (12th)
Webex
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
125
Ranking in other categories
Virtual Meetings (2nd)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. HCL Connections is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 3.6%, up 3.1% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 16.2% mindshare, up 15.3% since last year.
Corporate Portals (Enterprise Information Portals)
Virtual Meetings
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Performing Arts
14%
Educational Organization
11%
Media Company
8%
Computer Software Company
18%
Financial Services Firm
13%
Government
13%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Connections?
Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten.
What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What needs improvement with Webex?
Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...
 

Comparisons

 

Also Known As

IBM Connections, Lotus Connections
Cisco Spark
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: June 2025.
861,524 professionals have used our research since 2012.