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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoToMyPC
Ranking in Remote Access
31st
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ScreenConnect
Ranking in Remote Access
16th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (18th), Remote Visual Support (3rd)
 

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of GoToMyPC is 1.5%, up from 0.9% compared to the previous year. The mindshare of ScreenConnect is 3.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
ScreenConnect3.0%
GoToMyPC1.5%
Other90.1%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
SK
Controller at Wallingford Inn
Accessing multiple PCs from remote locations is easy and reliable with this solution
The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at a healthcare company with 11-50 employees
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides control over all mobile devices that are being connected to the corporate network."
"Remote Wipe and Autopilot is one of the best features."
"The stability is good."
"It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."
"It is very easy to use. It has a very easy interface."
"Overall, my user experience with Microsoft Intune has been great."
"The installation is almost instant."
"One of the most convenient features is that I can print from it and do everything as I would if I were sitting at my own desktop."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The solution is very quick to set up."
"The technical support is good."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"Technical support is very good and very fast; we find them to be very knowledgeable."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Remote support is efficient and easy for our end users to receive support."
"We took a crack at ScreenConnect and we really liked what we saw and how it worked properly."
"Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting."
"Due to the fact that we can help our clients by being on-site virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"We switched over from LogMeIn Rescue, which was okay but became very expensive, and while ConnectWise is our backup method and we don't use it as much as we do our RMM software and remote support, it has definitely really helped in terms of speed and ease."
"My business is connected to supporting computers; of course, it helps me a lot."
 

Cons

"Microsoft Intune could be improved in several areas."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."
"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
"If your MDM has to be really specific, perhaps Intune is not the better option."
"The current Intune reporting functionality could benefit from some improvements."
"Technical support is not great. If you open up a case, it may remain there for a long time."
"The only problem is they have more than tripled their price in the last three years over what they used to charge."
"The pricing has tripled in a small amount of time and there is not three times better service."
"This solution requires that the PC is "on" in order to reach it remotely. If the PC is hung then it requires a reboot."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"I really didn't care for the onboarding process and it is something that should be improved."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"However, the main issue I have seen with it is that, if they are having issues with their web browsers or network, there is really no way to connect with it."
"The recent redesign has made it slower and basically worthless."
"I have not had to deal with their tech support very much. When I have, I was not thrilled with their support."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
 

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."
"Microsoft licenses are costly."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."
"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."
"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"We pay $3,000 USD for the service, yearly upfront."
"Make sure you have enough licensing for all the techs that you have."
"I download the product for free with ConnectWise RMM's license."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
No data available
Construction Company
13%
Comms Service Provider
10%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise186
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
ConnectWise Control
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The Lubitz Financial Group, Stitely & Kartsetter PLLC
Jon Rosen Systems
Find out what your peers are saying about GoToMyPC vs. ScreenConnect and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.