"The installation is almost instant."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The technical support is good."
"I have been satisfied with TeamViewer overall."
"The most important feature of TeamViewer is its ease of use."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"It is fairly feature-rich and stable."
"TeamViewer is fast and easy to manipulate."
"The product is quite stable. The performance is good."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The pricing has tripled in a small amount of time and there is not three times better service."
"TeamViewer could be more secure."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The installation and the update agent could improve."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The solution could have better scalability."
Earn 20 points
GoToMyPC is ranked 8th in Remote Access with 1 review while TeamViewer is ranked 2nd in Remote Access with 9 reviews. GoToMyPC is rated 10.0, while TeamViewer is rated 8.4. The top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". GoToMyPC is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, Citrix Virtual Apps and Desktops and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and Parallels Access.
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