Gong vs Reltio Cloud comparison

Gong and Reltio are both solutions in the AI Customer Experience Personalization category. Gong is ranked #4 with an average rating of 8.9, while Reltio is ranked #18 with an average rating of 8.0. Gong holds a 1.4% mindshare in ACEP, compared to Reltio’s 0.7% mindshare. Additionally, 100% of Gong users are willing to recommend the solution, compared to 100% of Reltio users who would recommend it.

Gong

Read 12 Gong reviews

2,191 Views
833 Comparison Views

100% willing to recommend

Reltio Cloud

Read 16 Reltio Cloud reviews

4,174 Views
459 Comparison Views

100% willing to recommend

Gong

Reltio Cloud

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Gong and Reltio Cloud based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Gong vs. Reltio Cloud Report (Updated: June 2026).

Buyer's Guide

Gong vs. Reltio Cloud

June 2026

Download the complete report

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Gong

Ranking in AI Customer Experience Personalization

4th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Conversation Intelligence Software (1st), AI Sales & Marketing (1st)

Reltio Cloud

Ranking in AI Customer Experience Personalization

18th

Average Rating

8.2

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Cloud Master Data Management (MDM) (4th), AI Data Analysis (13th)

Mindshare comparison

As of August 2026, in the AI Customer Experience Personalization category, the mindshare of Gong is 1.4%. The mindshare of Reltio Cloud is 0.7%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Mindshare Distribution
Product	Mindshare (%)
Gong	1.4%
Reltio Cloud	0.7%
Other	97.9%

AI Customer Experience Personalization

Featured Reviews

Matheus Paschoalin

Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees

Call reviews have boosted follow-ups and coaching but still need richer local insights and training

One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.

Read full review

reviewer2826747

Data Domain Lead at a government with 10,001+ employees

Unified data has created trusted golden records but complex AI matching still needs clearer control

Reltio Cloud has greatly enhanced our data management, and I acknowledge there are areas where our team continues to face challenges. Specifically, the AI-based matching feature operates like a black box, making it difficult to understand why certain records are matched or not matched accurately. If there could be better visual debugging and clarity regarding why records are matched, it would significantly aid our decision-making process. The technical configuration, particularly regarding data models and rule matching, can be overly complex for business users, hence a more user-friendly approach, with simplified guidelines, would be incredibly beneficial. Additionally, data stewardship can present complexities, and clearer actions can facilitate addressing these challenges. Performance issues can arise with larger data models and numerous data sources impacting system use, hence enhancements in optimization and ready-to-use features for complex configurations are essential. Pricing can also be convoluted; therefore, a clearer cost model would aid users in comprehending the structure. While data lineage has its merits, it is complex to interpret; thus, improved visualization would greatly benefit users. Ultimately, technical complexity emerges as the primary challenge we face, revealing opportunities for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Gong has positively impacted my organization overall in terms of people not having to carry pen and paper, which they use regularly during meetings."

"Gong records all our calls, giving us feedback and creating a central platform for communication within our company."

"Having call recordings and summaries helps our team have complete visibility into calls."

"Gong has impacted my organization positively in a huge way because it gives me insight into what customers are saying, saves me a ton of time by not having to be on calls all day, and really helps direct and influence our marketing based on customer voice and the feedback and questions that come up for the sales teams."

"Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts."

"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."

"Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI."

"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."

More Gong pros

"Reltio Cloud offers advantages over competitors, including a dashboard with a good amount of detail that looks significantly better than Informatica or Stibo."

"The most valuable feature is real-time synchronization. You can see the events as soon as they are posted within a couple of fraction seconds."

"The cloud feature is very beneficial, and the scalability performance feature is excellent."

"The solution saves 30% to 40% of our time."

"Reltio Cloud has positively impacted my organization by reducing the amount of manual effort needed and making it easy to manage downstream systems."

"Its user interface is different from that of other MDM solutions like Informatica"

"The most valuable feature of Reltio Cloud is the customization we can make in its functionality."

"It is very easy to learn. The"

More Reltio Cloud pros

Cons

"I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary."

"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."

"Gong can be improved with the follow-up email feature."

"I would improve the interface for searching themes or words in the history of calls and emails."

"I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans."

"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."

"I think the external sharing might need some work, as if Gong had the ability to edit the calls."

"These features might actually exist, but I never really use them since when I did, they weren't great."

More Gong cons

"The deployment is difficult."

"There are many issues. For example, sometimes, errors related to tokenization occur while creating a match rule."

"The download process can be quite slow"

"Reltio Cloud can be improved by providing the possibility to connect with other connectors and databases such as Snowflake, Databricks, and eventually with Azure Data Factory."

"Reltio Cloud could be improved in two specific areas. Firstly, the API capability needs to be enhanced, as when utilizing the REST API and posting a significant amount of data, there are multiple rejections from the MDM side. This can be due to the MDM server not responding or being unable to process the request. Therefore, I suggest that the API capacity should be increased to handle larger amounts of data. Additionally, I have noticed that the response time from the servers can take up to a minute or a few seconds, which can be improved for a faster response time."

"The customer support is adequate, but not exceptional."

"We need manual data modeling and configuration to tailor the platform to our requirements."

"The solution's UI could be enhanced, and its record filtering could be expanded."

More Reltio Cloud cons

See which vendors are best for you

Use our free recommendation engine to learn which AI Customer Experience Personalization solutions are best for your needs.

See recommendations

909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Construction Company

Financial Services Firm

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

12%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	13

Questions from the Community

What needs improvement with Gong?

Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.

See all answers

What is your primary use case for Gong?

My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...

See all answers

What advice do you have for others considering Gong?

My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...

See all answers

What needs improvement with Reltio Cloud?

In future updates of Reltio Cloud, I would like to see features such as AI for match and merge, which can create predefined AI address doctors and match and merge for customer data, easily integrat...

See all answers

What is your primary use case for Reltio Cloud?

I use Reltio Cloud for customer data management, specifically for C-MDM purposes.

See all answers

What advice do you have for others considering Reltio Cloud?

Reltio Cloud was not purchased through AWS Marketplace or directly from the vendor. It was already available in my company at that time, so I used the system to showcase its capabilities. What coul...

See all answers

Comparisons

Attention vs Gong

Compared 12% of the time

Salesforce Sales Cloud vs Gong

Compared 12% of the time

Gainsight vs Gong

Compared 10% of the time

Gupshup vs Gong

Compared 10% of the time

Granola vs Gong

Compared 9% of the time

More Gong Competitors

Semarchy xDM vs Reltio Cloud

Compared 26% of the time

Informatica Intelligent Data Management Cloud (IDMC) vs Reltio Cloud

Compared 16% of the time

TIBCO EBX vs Reltio Cloud

Compared 10% of the time

Stibo STEP MDM vs Reltio Cloud

Compared 9% of the time

Profisee vs Reltio Cloud

Compared 7% of the time

More Reltio Cloud Competitors

Product Reports

Buyer's Guide

Gong

August 2026

Download Gong product report

Buyer's Guide

Reltio Cloud

August 2026

Download Reltio Cloud product report

Overview

Gong leverages advanced analytics and AI to gain insights into sales conversations, aiding teams in enhancing performance and outcomes. It revolutionizes the way businesses understand customer interactions for increased efficiency.

Gong provides comprehensive analysis on sales call patterns, behaviors, and language, identifying what works in successful deals. Its AI-driven capabilities automate data capture, delivering actionable insights and enabling sales teams to strategize effectively. Users benefit from enhanced coaching opportunities and real-time visibility into deal progress.

What are the most notable features of Gong?

AI-Powered Analytics: Automatically transcribes and analyzes sales conversations to extract key insights.
Deal Intelligence: Provides real-time updates on deal progress and identifies risks.
Call Review: Enables managers to review calls and provide targeted coaching for improvement.
Performance Insights: Tracks key performance metrics to advise on best sales practices.
Integration: Seamlessly integrates with CRM systems for a unified data view.

What benefits and ROI should users expect from Gong?

Increased Sales Efficiency: Insightful data leads to more effective sales tactics.
Better Training: Managers use data-driven insights to enhance team skills.
Improved Deal Close Rates: Real-time analytics help identify winning strategies.
Data-Driven Decisions: Empowers teams with actionable intelligence.

Gong has been successfully implemented across industries like SaaS and telecom, driving significant sales improvements. Companies in these sectors use it to optimize customer interaction strategies and boost sales team productivity, proving its adaptability to specific industry needs.

Gong

Reltio Cloud excels in Master Data Management (MDM), offering real-time data synchronization and a unified data view across diverse sources. Praised for its scalable architecture and user-friendly interface, it enhances operational efficiency and compliance management, making it ideal for handling large volumes of data and improving organizational productivity.

Reltio

Sample Customers

Information Not Available

iMiDiA, Slalom, MeritDirect, Cognizant

Buyer's Guide

Gong vs. Reltio Cloud

June 2026

Free Report: Gong vs. Reltio Cloud

Find out what your peers are saying about Gong vs. Reltio Cloud and other solutions. Updated: June 2026.

DOWNLOAD NOW

909,725 professionals have used our research since 2012.

See our Gong vs. Reltio Cloud report.

See our list of best AI Customer Experience Personalization vendors.

We monitor all AI Customer Experience Personalization reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.