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Genesys Cloud vs NICE Workforce Optimization comparison

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5,488 views|4,903 comparisons
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751 views|681 comparisons
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Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Ranking
Views
5,488
Comparisons
4,903
Reviews
0
Average Words per Review
0
Rating
N/A
Views
751
Comparisons
681
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
NICE SmartCenter, SmartCenter
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Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Offer
Learn more about Genesys Cloud
Learn more about NICE Workforce Optimization
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Harte-Hanks Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider14%
Financial Services Firm8%
Media Company7%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider14%
Financial Services Firm9%
Insurance Company9%
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise14%
Large Enterprise71%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise12%
Large Enterprise63%

Genesys Cloud is ranked 1st in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Genesys Cloud is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and NICE CXone, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.