Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
TeamDynamix offers an integrated solution for IT Service Management (ITSM), Enterprise Service Management (ESM), and Project Portfolio Management (PPM), enhanced with enterprise integration and automation through their iPaaS platform. This multifaceted approach is designed to streamline workflows and improve service delivery across various departments.
TeamDynamix stands out by combining ITSM and ESM capabilities with robust project portfolio management tools. This integration allows organizations to manage service requests, incidents, and projects within a single platform, promoting efficiency and visibility. The platform’s enterprise integration and automation (iPaaS) further extend its capabilities by enabling seamless data flow and process automation across different systems and applications.
What are the critical features of TeamDynamix?
What benefits or ROI items should users look for in the reviews?
In specific industries, such as higher education and healthcare, TeamDynamix is implemented to manage both IT and non-IT services effectively. Universities use it to handle student and faculty requests, while healthcare institutions leverage it for patient services and internal operations, showcasing its versatility.
Pricing and licensing for TeamDynamix are typically customized based on the number of users and specific modules required. Customer support is reputed to be responsive, offering various levels of assistance, including implementation guidance and ongoing support.
TeamDynamix integrates ITSM, ESM, and PPM with iPaaS to streamline operations and enhance service delivery across enterprises.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
