Fortra&#39;s Intermapper vs Icinga comparison

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Fortra's Intermapper

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Executive SummaryUpdated on Oct 10, 2024

Icinga and Fortra's Intermapper are competing products in the network monitoring space. Fortra's Intermapper tends to stand out due to its user-friendly interface and ease of deployment.

Features: Icinga offers scalability, enabling extensive customization capabilities and strong integration with third-party applications. It allows users to configure according to their specific needs, providing flexibility in complex IT environments. Fortra's Intermapper provides real-time network mapping and visualization, offering clear visual representation of network health. It simplifies network management by providing immediate insights through comprehensive maps. Its intuitive setup enables quick accessibility for users unfamiliar with complex IT systems.

Room for Improvement: Icinga can improve in lowering the technical expertise required for setup, enhancing user interfaces for easier access, and expanding customer support options beyond community channels. Fortra's Intermapper could focus on increasing customization options for advanced users, improving scalability in larger IT environments, and reducing initial software costs to attract a broader audience.

Ease of Deployment and Customer Service: Icinga requires more manual configuration and technical expertise for deployment, with customer support primarily available through community platforms and commercial partners. Fortra's Intermapper offers an out-of-the-box experience with dedicated customer service, enabling simpler deployment and immediate assistance for organizations seeking quick solutions.

Pricing and ROI: Icinga typically has a lower initial setup cost due to its open-source nature, which can be economically advantageous for those with in-house expertise. Additional costs may arise from custom developments and support. Fortra's Intermapper generally involves a higher upfront cost but provides quick ROI through professional support and ease of deployment, ensuring time and resource efficiency for users seeking immediate functionality and service.

To learn more, read our detailed Fortra's Intermapper vs. Icinga Report (Updated: March 2026).

Fortra's Intermapper vs. Icinga

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

81st

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Icinga

Ranking in Network Monitoring Software

26th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (14th), IT Infrastructure Monitoring (30th), Cloud Monitoring Software (24th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.5%, up from 0.3% compared to the previous year. The mindshare of Icinga is 1.5%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Icinga	1.5%
Fortra's Intermapper	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a couple of features which are really interesting; it's not a fancy or expensive solution but we wanted to have a cost effective one and it's doing its job pretty well."

"Right now, it is really a combination of network topology, network monitoring, and network analyzing, so, in my opinion, it is awesome."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"Put Intermapper in as your base to start from, hands-down."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature."

"It's all today portal-based which is a good feature for us."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"The apply rules feature saves a lot of time."

"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."

"People should know that it is simple and advanced."

"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

More Icinga pros

Cons

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I'd love to see more of the network management side of it coming back into it."

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"I have seen instances where Intermapper does not seem to recover from network changes."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"The tool currently fails to provide notifications to users."

"Icinga’s automation could be improved."

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."

"Network Discovery capabilities would be extremely helpful."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"The solution lacks many features important to higher-level IT management and network support."

"The connection between Icinga and Icinga Web."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

More Icinga cons

Pricing and Cost Advice

Information not available

"We're using the free version of Icinga."

"The solution is cheap."

"It's an open-source solution."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"This is an open-source solution with paid support."

"The solution is free to use."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The product is inexpensive compared to other DBM products."

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Top Industries

By visitors reading reviews

Government

19%

Construction Company

11%

University

Recreational Facilities/Services Company

Educational Organization

15%

Comms Service Provider

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	7

Questions from the Community

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What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

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What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

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What is your primary use case for Icinga?

We use Icinga as a monitoring solution to monitor customers' infrastructures. We work as a managed service provider, so we offer monitoring and many other services to our customers. So we use it in...

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Product Reports

Network Monitoring Software

Download Fortra's Intermapper product report

Download Icinga product report

Also Known As

HelpSystems Intermapper

Icinga Cloud Monitoring

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Fortra's Intermapper vs. Icinga