Fortra's Intermapper vs Icinga comparison

Fortra and Icinga are both solutions in the Network Monitoring Software category. Fortra is ranked #84, while Icinga is ranked #10 with an average rating of 7.8. Fortra holds a 0.3% mindshare in NMS, compared to Icinga’s 3.4% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 85% of Icinga users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

408 Views
169 Comparison Views

100% willing to recommend

Icinga

Read 17 Icinga reviews

3,465 Views
2,580 Comparison Views

85% willing to recommend

Fortra's Intermapper

Icinga

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Icinga and Fortra's Intermapper are competing products in the network monitoring space. Fortra's Intermapper tends to stand out due to its user-friendly interface and ease of deployment.

Features: Icinga offers scalability, enabling extensive customization capabilities and strong integration with third-party applications. It allows users to configure according to their specific needs, providing flexibility in complex IT environments. Fortra's Intermapper provides real-time network mapping and visualization, offering clear visual representation of network health. It simplifies network management by providing immediate insights through comprehensive maps. Its intuitive setup enables quick accessibility for users unfamiliar with complex IT systems.

Room for Improvement: Icinga can improve in lowering the technical expertise required for setup, enhancing user interfaces for easier access, and expanding customer support options beyond community channels. Fortra's Intermapper could focus on increasing customization options for advanced users, improving scalability in larger IT environments, and reducing initial software costs to attract a broader audience.

Ease of Deployment and Customer Service: Icinga requires more manual configuration and technical expertise for deployment, with customer support primarily available through community platforms and commercial partners. Fortra's Intermapper offers an out-of-the-box experience with dedicated customer service, enabling simpler deployment and immediate assistance for organizations seeking quick solutions.

Pricing and ROI: Icinga typically has a lower initial setup cost due to its open-source nature, which can be economically advantageous for those with in-house expertise. Additional costs may arise from custom developments and support. Fortra's Intermapper generally involves a higher upfront cost but provides quick ROI through professional support and ease of deployment, ensuring time and resource efficiency for users seeking immediate functionality and service.

To learn more, read our detailed Fortra's Intermapper vs. Icinga Report (Updated: June 2025).

Buyer's Guide

Fortra's Intermapper vs. Icinga

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

84th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Icinga

Ranking in Network Monitoring Software

10th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (8th), IT Infrastructure Monitoring (14th), Cloud Monitoring Software (14th)

Mindshare comparison

As of June 2025, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.3%, up from 0.2% compared to the previous year. The mindshare of Icinga is 3.4%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Claudio Kuenzler

Senior Systems Engineer at Infiniroot

A free and time-saving product that helps to monitor servers and network devices

I use the product for server and network device monitoring. A team of five people is managing the solution, and around 50 people are using the solution in the organization Pro-active monitoring and alerting helped us to decrease downtimes of services. The apply rules feature saves a lot of time.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's all today portal-based which is a good feature for us."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"An affordable solution for small organizations to do basic network monitoring."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."

More Icinga pros

Cons

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"The installation and configuration are very complex."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"The tool currently fails to provide notifications to users."

"The user interface should be improved."

More Icinga cons

Pricing and Cost Advice

Information not available

"The solution is cheap."

"The product is inexpensive compared to other DBM products."

"This is an open-source solution with paid support."

"The solution is free to use."

"It's an open-source solution."

"We're using the free version of Icinga."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

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Top Industries

By visitors reading reviews

Manufacturing Company

22%

Government

19%

Computer Software Company

University

Computer Software Company

12%

Financial Services Firm

11%

Comms Service Provider

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

See all answers

What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

See all answers

What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

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Product Reports

Buyer's Guide

Network Monitoring Software

May 2025

Download Fortra's Intermapper product report

Buyer's Guide

Icinga

June 2025

Download Icinga product report

Also Known As

HelpSystems Intermapper

Icinga Cloud Monitoring

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Icinga

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Buyer's Guide

Fortra's Intermapper vs. Icinga

June 2025

Free Report: Fortra's Intermapper vs. Icinga

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