No more typing reviews! Try our Samantha, our new voice AI agent.

Fortinet FortiMail vs Trend Micro ScanMail [EOL] comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiMail
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
68
Ranking in other categories
Email Security (8th)
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Abhimanyu Das - PeerSpot reviewer
Senior Cybersecurity Engineer at Kyndryl
Targeted email filtering has reduced spam and phishing and now saves significant investigation time
The best features of Fortinet FortiMail include its techniques and tactics, which are highly effective compared to other solutions such as Microsoft 365. Although Fortinet FortiMail may not be as advanced in some aspects, it is well recognized for its strong performance in handling spam and phishing. It performs thorough mail scanning and also offers a sandboxing feature that enhances protection. Fortinet FortiMail has had a positive impact on my organization by significantly reducing unwanted email activities such as spam and phishing. It provides accurate detection and generates results that often exceed what can be achieved through manual analysis. Since deploying Fortinet FortiMail, I have observed a reduction in investigation time by at least 20 to 30 percent.
Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The anti-spam features are valuable."
"Fortinet FortiMail has a lot of valuable features. It works great. It also has an antivirus feature. Support for Fortinet FortiMail was also great when my team wanted to block some geographic IPs, but couldn't figure out how to do it. The support team provided clear communication on how to resolve that issue. Another valuable feature of Fortinet FortiMail is SPAM filtering which tells you how many spammy emails you've received. Based on my current use cases, I'm happy with Fortinet FortiMail."
"The filtering is really effective to protect any mail environment of any company."
"The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy."
"Technical support is great. They are able to look at their patches and offer quick responses. We even have an account manager in the Middle East. They are very good."
"The product's initial setup phase was very easy."
"The important feature is the application control, which makes administration much easier. It also has an intrusion prevention feature. There's also the wireless functionality, which works well with Huawei devices."
"When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package."
"Its integration with mail platforms is valuable."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"What I like the most about Trend Micro ScanMail is its easiness."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"The analysis part is good."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The pricing of Trend Micro ScanMail is average, which is fine."
 

Cons

"The product could incorporate even more artificial intelligence to enhance the functionality, but it is a competetive and intelligent product as it."
"Online support sometimes takes up to a week to get back to you."
"There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list."
"The solution lacks to provide more visibility when there is a problem, and it needs to be tracked."
"The solution could be improved by providing a virtual machine facility with a complete set of options in the VM setup and by enhancing the clarity of the information supplied for content filtering."
"Sometimes, authentic emails get blocked by the solution's firewall."
"FortiMail's dashboard is somewhat complex and could be made simpler."
"The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time."
"I believe there is room for improvement in better signatures, better reporting features, and more insight into the spam emails database."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"The sandboxing part can be improved."
"Even Trend Micro ScanMail support staff are not familiar with this product."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
 

Pricing and Cost Advice

"The solution is reasonably priced compared to one of its competitors."
"This is a good solution and value for the money."
"It is an expensive product."
"9,000 Euro per annum for Fortinet Mail and sandbox."
"Pricing is straight-forward and renewable without complicated pricing structures."
"The price is acceptable for the support license it includes."
"There is a license required for this solution and it is on an annual basis. I am satisfied with the price."
"You need to pay additional fees for premium support."
"It is an expensive solution. I rate the pricing a seven out of ten."
"It's a yearly subscription, but the price could be better."
"Its price is okay. It is not too high."
report
Use our free recommendation engine to learn which Email Security solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
10%
Construction Company
8%
Financial Services Firm
7%
Outsourcing Company
7%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise23
Large Enterprise14
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
 

Questions from the Community

What needs improvement with Fortinet FortiMail?
I think they should improve Fortinet FortiMail on-premises by enhancing its user interface. Additional features they could have in the future would include advanced analytics capabilities. I do thi...
What is your primary use case for Fortinet FortiMail?
I do have a partnership with Fortinet. I have been both a partner and reseller.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

FortiMail
ScanMail
 

Overview

 

Sample Customers

Magromer Cueros y Pieles S.A.
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: October 2026.
920,769 professionals have used our research since 2012.