Forcepoint Secure Web Gateway vs Zscaler Internet Access comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 12, 2023

We performed a comparison between Forcepoint Secure Web Gateway and Zscaler Internet Access based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Forcepoint Secure Web Gateway and Zscaler Internet Access have different initial setup experiences. The setup for Forcepoint is more complex and may require expert support, taking up to a year. In contrast, Zscaler can be set up in a few days to several weeks. However, both products require minimal maintenance once they are set up.
  • Features: Forcepoint's strengths include granular policies, real-time monitoring, and enterprise DLP integrated into the cloud, while Zscaler's strengths lie in its cloud-native proxy architecture, cloud browser isolation, and advanced threat protection. Both solutions are simple to set up and can be scaled up as needed.
  • Pricing: The cost of Forcepoint Secure Web Gateway and Zscaler Internet Access differ in their pricing models, with mixed opinions from reviewers. Some find Forcepoint reasonable while others find it pricey, and Zscaler competitive but still expensive. Forcepoint is comparatively cheaper than some competitors, while Zscaler's pricing is clear but not necessarily affordable.
  • Service and Support: Some Forcepoint Secure Web Gateway customers have praised their responsiveness and helpfulness, while others have criticized long wait times and slow resolution of issues. Zscaler Internet Access has mostly received positive feedback regarding their technical support, but there have been instances of delays and the need for more experienced staff.
  • ROI: Forcepoint Secure Web Gateway and Zscaler Internet Access are both effective solutions for enhancing security and protection in online activities. While Forcepoint is more focused on providing security and protection, Zscaler stands out for its ability to save costs, reduce management time, and improve protection. Both solutions offer positive ROI for users.

Comparison Results: According to user feedback, Forcepoint Secure Web Gateway is the preferred option compared to Zscaler Internet Access due to its more comprehensive features such as enterprise DLP, granular policies, and real-time monitoring. While Zscaler Internet Access offers advanced threat protection and has a cloud-native proxy architecture, users have suggested improvements in user-friendliness, performance, and technical support. Some users also find Zscaler Internet Access pricing to be expensive, while opinions on Forcepoint Secure Web Gateway pricing are mixed. Overall, Forcepoint Secure Web Gateway provides a reliable sense of security and protection for organizations.

To learn more, read our detailed Forcepoint Secure Web Gateway vs. Zscaler Internet Access Report (Updated: January 2024).
757,198 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices.""The solution is stable.""The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade.""On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."

More Lookout Pros →

"One of the main features I have found the solution to be efficient.""I have found the web content filtering and malware filter the most valuable.""I have found the simplicity of the solution valuable. The dashboard and reports are good as well.""The most valuable feature for me in Forcepoint Secure Web Gateway is URL filtering, though all other features of the product are okay as well.""The most valuable feature is the categorization, where you can allow general access to an application but limit specific features.""The customization and control of URL filtering and the integration with other Forcepoint solutions are great features.""The spam filter is very effective.""The tool categorizes the user profiles which is very comfortable."

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"SSL inspection is a valuable feature.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway.""The protection is most valuable.""I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies.""One feature that is valuable to me from an implementation point of view is that it's very easy to implement.""The most valuable feature of the solution is SWG traffic.""The solution is stable.""In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide."

More Zscaler Internet Access Pros →

Cons
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products.""Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving.""The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer""We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."

More Lookout Cons →

"What's missing in Forcepoint Secure Web Gateway is a specific level of micro-control on protocols or devices, for example, where you can control a particular user or user device.""The product could be improved by including a consolidated product that can carry on Forcepoint product email, web, and DLP.""To access the root of the product for troubleshooting you must have a data engineer. This is the big issue with Forcepoint. The support community is not good.""We have had latency issues.""The documentation is almost too much, it could be laid out in an easier to understand.""Managing the endpoint for both DLP and web security should be simplified.""Database synchronization failures""We have a lot of false positives, which is one area that can be improved."

More Forcepoint Secure Web Gateway Cons →

"It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in and open things up to allow the workforce to work.""Zscaler Internet Access could improve by adding a VPN feature.""I would like to see more training and video documentation.""Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal.""Zscaler needs to add client-to-client communication. It's always client-to-server communication. The cloud and branch connectors could be improved because we're still dependent on traditional firewalls. They should eliminate this. They should also provide WAN devices should to compete with the SD-WAN solutions also.""Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In some areas, they are more varied in terms of coverage.""The OS capabilities and WSL support could be improved.""The tool should improve the predefined dictionaries."

More Zscaler Internet Access Cons →

Pricing and Cost Advice
  • "The pricing is fair; it's comparable to our previous solution, and we carried out multiple POCs and POVs (proof of value). The product is worth the money we pay for it."
  • "Lookout is definitely on the lower end when it comes to price point and that seems to be the only differentiator. The technology is in place in this space and it's really about who is coming in at the better price point now."
  • "In terms of feature performance versus cost, they're a good value."
  • "The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For example, Lookout costs 2/3rd of Prisma's licensing price."
  • More Lookout Pricing and Cost Advice →

  • "Expensive, but with a good reseller you can get a very good price."
  • "It is a well-priced option."
  • "It is quite expensive."
  • "The pricing on Forcepoint Web Security is fair. Fair pricing at current market rates, if you are comparing with the competition."
  • "The licensing is not expensive."
  • "The price of this product should be reduced to make it more competitive."
  • "Licensing is flexible. License pricing information is based on the customer, their environment, and on the future approach."
  • "The solution is priced a little high compare to similar solutions."
  • More Forcepoint Secure Web Gateway Pricing and Cost Advice →

  • "​Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).​"
  • "The pricing is an issue. It is expensive compared to other firewalls on the market."
  • "Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."
  • "Our monthly fee is around R3000."
  • "The pricing is fair based on its competitive market."
  • "The price is competitive. It's not cheap and it's not expensive."
  • "The pricing for Zscaler Internet Access could be made cheaper."
  • "The price of Zscaler Internet Access should improve, it is expensive."
  • More Zscaler Internet Access Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing costs are good. Prisma has much more options and support for security, but it has a higher cost. For… more »
    Top Answer:The solution could improve identity integration as well. Zero trust, it's a good start as a zero-trust solution… more »
    Top Answer: SWG allows me to track internet usage patterns, helping optimize bandwidth and understand how much time each employee… more »
    Top Answer:I would rate the affordability of Forcepoint SWG as a two out of ten. It is relatively expensive. While some other… more »
    Top Answer:In terms of improvement, some of my clients find that certain security details could be enhanced in Forcepoint SWG… more »
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:We researched Netskope but ultimately chose Zscaler Netskope is a cloud access security broker that helps identify… more »
    Comparisons
    Also Known As
    CipherCloud
    Forcepoint SWG, Websense Web Security, Forcepoint TRITON
    ZIA
    Learn More
    Lookout
    Video Not Available
    Forcepoint
    Video Not Available
    Zscaler
    Video Not Available
    Overview

    Lookout is a well-established and powerful secure web gateway (SWG) solution that protects more than 200 million users from threats that can result from the penetration of unsecured web traffic into their networks. Lookout is designed to enable organizations to work remotely while maintaining a tight blanket of security over their confidential business data. It provides administrators with security that extends from their endpoints to the cloud service that they are using to run their organization’s network. 

    Users of Lookout are able to proactively detect threats and keep themselves secure from a field of threats that constantly evolves. IT teams can protect their organizations without having to rely on any other security solutions. This singular solution can run on multiple kinds of mobile devices. The privacy of individuals is preserved while keeping compliance rules intact. Additionally, users gain access to a number of tools that enable them to prevent security breaches from taking place.

    Lookout Benefits

    Some of the ways that organizations can benefit by deploying Lookout include:

    • Ease of deployment. Lookout is a solution whose design makes it easy for users to deploy it. It provides users with simple, step-by-step instructions that remove the need for organizations to devote extensive amounts of time to make sure that it is properly set up. Anyone can quickly set up the solution without undergoing technical training. 
    • Built-in support. Users of the Lookout application have access to built-in demos that can teach them how to use various solution features. Instead of spending time trying to figure out the application, users can watch the demo that is most relevant to them and see for themselves how that particular feature is used.
    • Easy-to-use user interface. Lookout’s user interface is laid out in an intuitive way that makes it easy for administrators to navigate. This interface is present in both the mobile and desktop versions of this solution. 
    • Settings customization. Lookout has a built-in settings customization menu. This makes it possible for administrators to easily customize their settings so that they best conform to their needs. 

    Lookout Features

    • Activity monitoring and activity tracking. Lookout’s activity monitoring and activity tracking capabilities enable users to keep a close eye on the activities that are taking place in their networks. IT teams and administrators have the ability to watch their networks for any unusual activity. These features ensure that organizations can keep ahead of any potential threats. They provide the kinds of insights and warnings that make the jobs of those IT teams and administrators much easier and more streamlined. 
    • Encryption. Organizations that employ Lookout can encrypt their networks and keep crucial business data from being read by unauthorized parties. This feature keeps the secrets organizations are trying to keep out of the wrong hands.
    • Anti-virus tools. Lookout provides users with tools to block threats from harming their networks. These tools can successfully block 99.6 percent of threats without raising false alarms. 

    Forcepoint Secure Web Gateway is a secure web gateway (SWG) tool that provides multiple forms of protection against malware, including blocking categories of websites, inline scanning of downloaded files, and zero trust-based advanced threat protection. The solution monitors and controls any interaction with any website, including blocking access to websites based on category and risk score, blocking download of malware, blocking upload of sensitive data to personal file sharing accounts, and detecting shadow IT.

    Forcepoint Secure Web Gateway Features

    Forcepoint Secure Web Gateway has many valuable key features. Some of the most useful ones include:

    • Real-time traffic inspection
    • Protection for off-grid workers
    • Time and content-based access
    • Data leak prevention
    • SCIM provisioning
    • Data-in-motion scanning
    • Connection policies
    • Content policies
    • RBI profiles
    • Discovery dashboard
    • Bypass prevention
    • Unified on-device agent
    • Field Programmable SASE Logic (FPSL)

    Forcepoint Secure Web Gateway Benefits

    There are many benefits to implementing Forcepoint Secure Web Gateway. Some of the biggest advantages the solution offers include:

    • Fast: The solution is high speed with on-device enforcement. Traffic is routed directly to its destination. In addition, you will experience fewer bottlenecks and choke points.
    • Flexible: Forcepoint Secure Web Gateway is designed to automatically scale up or down with traffic needs. It is also flexible because it is hosted on AWS in more than 300 data centers.
    • Advanced DLP capabilities: The solution’s advanced DLP capabilities keep sensitive information from leaking out onto websites to provide consistent protection and simplify management.
    • Streamlined security: Forcepoint Secure Web Gateway is part of Forcepoint ONE, a Security Service Edge (SSE) cloud-native platform that provides secure access to web, cloud, and private apps while connecting users directly to websites so you can skip the data center.
    • Unified administrator console: You can use the solution’s unified administrator console to reduce repetitive and redundant configuration management.

    Reviews from Real Users

    Forcepoint Secure Web Gateway is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has strong reporting capabilities, good URL filtering, and can retrieve and analyze lost data when necessary.

    Shipra G., Service Delivery Manager at Paramount Computer Systems, says, “The reporting part of it is pretty awesome. With the reporting, you can drill down effectively. It gives us a lot of power to really look into what we are looking for. That is one very crucial feature. In the remote filtering part, the agent that they have on Forcepoint is pretty light. That also is a very, very good feature that we look into and sell.”

    Mohammed S., Security Engineer at Futuretec, writes, "The most valuable feature for me in Forcepoint Secure Web Gateway is URL filtering, though all other features of the product are okay as well."

    Arvind K., Director at Foresight Software Solutions Pvt Ltd., says, “They have well-integrated web security. They have the enterprise DLP included in the cloud as well.”

    An Ict Help Desk Administrator Individual Contributor at a transportation company states, “The most valuable feature of Forcepoint Secure Web Gateway is the ability to retrieve and analyze lost data. It also allows us to detect and prevent the release of all messages and to take appropriate actions in consequence.”

    Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

    Zscaler Internet Access Features

    Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

    • Proxy (native SSL)
    • IPS and advanced protection
    • Cloud sandbox
    • DNS security
    • Cloud firewall
    • URL filtering
    • Bandwidth control
    • DNS filtering
    • Cloud DLP w/EDM and IDM
    • Cloud access security broker (CASB)
    • Cloud security posture management (CSPM)
    • CloudBrowser isolation
    • Cloud secure web gateway (SWG)
    • Zero trust network access (ZTNA)
    • Digital experience monitoring

    Zscaler Internet Access Benefits

    There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

    • Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.
    • Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services. 
    • Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.
    • Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Zscaler Internet Access users.

    A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

    Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

    An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

    Sample Customers
    Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
    Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Manufacturing Company10%
    Financial Services Firm10%
    Government7%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm15%
    Energy/Utilities Company11%
    Integrator7%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Comms Service Provider31%
    Computer Software Company15%
    Pharma/Biotech Company12%
    Financial Services Firm12%
    VISITORS READING REVIEWS
    Educational Organization19%
    Computer Software Company14%
    Financial Services Firm9%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business40%
    Midsize Enterprise10%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise18%
    Large Enterprise59%
    REVIEWERS
    Small Business29%
    Midsize Enterprise16%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise54%
    Buyer's Guide
    Forcepoint Secure Web Gateway vs. Zscaler Internet Access
    January 2024
    Find out what your peers are saying about Forcepoint Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: January 2024.
    757,198 professionals have used our research since 2012.

    Forcepoint Secure Web Gateway is ranked 6th in Secure Web Gateways (SWG) with 16 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 29 reviews. Forcepoint Secure Web Gateway is rated 7.8, while Zscaler Internet Access is rated 8.2. The top reviewer of Forcepoint Secure Web Gateway writes "Reasonably priced, easy to set up, and offers near real-time reporting capabilities". On the other hand, the top reviewer of Zscaler Internet Access writes "Configuring policies is user-friendly but challenges with stability". Forcepoint Secure Web Gateway is most compared with Cisco Umbrella, Symantec Proxy, Fortinet FortiGate SWG, Fortinet FortiProxy and Prisma Access by Palo Alto Networks, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Forcepoint Secure Web Gateway vs. Zscaler Internet Access report.

    See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.

    We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.