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Forcepoint Secure Web Gateway vs Zscaler Internet Access comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Forcepoint Secure Web Gateway and Zscaler Internet Access based on real PeerSpot user reviews.

Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Forcepoint Secure Web Gateway vs. Zscaler Internet Access report (Updated: September 2022).
633,952 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Overall, it is a very good solution. It is a simple solution and very easy to set up.""Umbrella, being one pane for managing, being all-encompassing, allows us to quickly go in, make a change, and it applies to either every location, if we want it to, or we can have policies in place that only apply to certain users or certain computers.""The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing.""The user interface is great. It's very easy to tailor to our client's environment and needs.""The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon.""Some clients only want DNS security, while others want more of the advanced features that it has available.""The implementation is pretty easy.""I like the DNS layer security."

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"Provides good visibility and good filtering features.""It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting.""The critical role is web URL filtering.""In terms of performance, Forcepoint stands out because it is more scalable than any other solution. It can extend to different types of boxes and integrate well with other platforms and vendors. And it doesn't need to have the same kind of box or throughput to have high availability.""It’s pretty stable after you get up and running.""I have found the web content filtering and malware filter the most valuable.""The initial setup is easy. It's not difficult.""It's stable and reliable."

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"The VPN is valuable, as the whole technology is very different from a traditional VPN.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway.""The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go.""Overall, we're very happy with our product.""Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough.""The solution is scalable and stable.""The protection is most valuable.""The cloud proxy and integration are some of the key features. Since there is cloud waste, we can quickly provision it and start working on the configuration. On top of that, they have added a few more features. They have integrated CASB, and file sandboxing is part of it."

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Cons
"There are some situations where we would like to block things for specific user groups. I know that Umbrella does that, but it's not that easy.... when you want a specific task for specific rules and policies for user groups, you have to go three levels down in the menu, and it's hard to find where you do that task.""The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools. I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it.""I would like to see more integrability with other products.""I'd like to see improvement in its overall integration with all the other platforms. There's some integration between Umbrella and Meraki, but an overall Cisco problem is that there are so many different tools, and finding easy, seamless ways of connecting everything together is always a challenge.""If the security issues are taken care of it would be better.""There are a couple of different pieces that have different portals. I know they're working on getting them all into one portal, but that's probably the biggest thing that needs improvement right now. It's not a single pane of glass yet.""In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes.""The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate."

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"We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering. Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular.""Managing the endpoint for both DLP and web security should be simplified.""It takes 20 to 30 minutes for policy replication.""It has a problem with tablets and the iPhone. It's not filtering on these platforms. It filters on Windows but not iOS or Android.""The product could be improved by including a consolidated product that can carry on Forcepoint product email, web, and DLP.""It's the support that's the problem because that's a different question from the product itself — it's the Achilles heel.""The initial setup can be complex.""I have been in contact with technical support several times, and I am not happy with them."

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"Zscaler Internet Access's troubleshooting is very limited, and their textbook logs need to be more informative.""The solution is expensive. They recently revised the pricing and packaging. Some of our existing customers have been asking for alternate solutions for a lower price.""An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.""Sometimes, support isn't available.""I would like to see more training and video documentation.""I don't know whether it's Zscaler or not, however, sometimes I can't access my time management. I need to wait and try again a few hours later. Typically, if I let some time pass, I can access it again.""The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security.""The price of the solution could be improved."

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Pricing and Cost Advice
  • "I think it's worth the money."
  • "The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."
  • "The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
  • "There is a subscription cost."
  • "The price could be lower."
  • "The price is quite good."
  • "Pricing depends on the automation requirements of the organization."
  • "It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market. There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "Licensing is flexible. License pricing information is based on the customer, their environment, and on the future approach."
  • "The solution is priced a little high compare to similar solutions."
  • "Overall, I am not aware of the option to pay for one time use of Forcepoint Secure Web Gateway."
  • "The price of this solution is reasonable."
  • More Forcepoint Secure Web Gateway Pricing and Cost Advice →

  • "The pricing is fair based on its competitive market."
  • "The price is competitive. It's not cheap and it's not expensive."
  • "The pricing for Zscaler Internet Access could be made cheaper."
  • "The price of Zscaler Internet Access should improve, it is expensive."
  • "We have found the solution to be expensive."
  • "Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license."
  • "We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
  • "Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features."
  • More Zscaler Internet Access Pricing and Cost Advice →

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    633,952 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer:The single-pane-of-glass management is really important. In today's era, administration costs and operational expenses… more »
    Top Answer:The most valuable feature for me in Forcepoint Secure Web Gateway is URL filtering, though all other features of the… more »
    Top Answer:In terms of Forcepoint Secure Web Gateway pricing, I'm not part of the sales team. I'm on the technical team, so I don't… more »
    Top Answer:A room for improvement in Forcepoint Secure Web Gateway is the support it offers. It's very bad. What I'd like to see in… more »
    Top Answer:We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify… more »
    Top Answer:The solution replaces multiple vendor technologies with one which makes it worth the cost.
    Top Answer:The solution replaces multiple vendor technologies with one which makes it worth the cost. It is a few pounds per user… more »
    Comparisons
    Also Known As
    OpenDNS
    Forcepoint SWG, Websense Web Security, Forcepoint TRITON
    ZIA
    Learn More
    Overview

    Cisco Umbrella offers flexible, cloud-delivered security according to users’ requirements Cisco Umbrella includes secure web gateway, firewall, and cloud access security broker (CASB) functionality all delivered from a single cloud security service. Cisco Umbrella’s protection is extended to devices, remote users, and distributed locations anywhere. As company employees work from many locations and devices, Cisco Umbrella is the easiest way to effectively protect users everywhere in minutes.

    Cisco Umbrella uses machine learning to search for, identify, and even predict malicious domains. By learning from internet activity patterns, this DNS-layer security solution can automatically identify attacker infrastructure being staged for the next threat. These domains are then proactively blocked, protecting networks from potential compromise. Cisco Umbrella analyzes terabytes of data in real time across all markets, geographies, and protocols.

    Cisco Umbrella works with leading IT companies to integrate its security enforcement and intelligence. Built with a bidirectional API, Cisco Umbrella makes it easy to extend protection from on-premises security appliances to cloud controlled devices and sites.

    Cisco Umbrella is suitable for small businesses without dedicated security professionals, as well as for multinational enterprises with complex environments.

    Why use Cisco Umbrella?

    • Simplify security management: Cisco Umbrella is the fastest and easiest way to protect all users within minutes and reduces the number of infections and alerts sent from other security products by stopping threats at the earliest point. With no hardware to install and no software to manually update, ongoing management is simple

    • Reliable reporting: Cisco Umbrella reports show activity for each device or network in the system. Users gain a more complete picture of the security risks facing their organization and can take action to remedy them.

    • Manage and control cloud apps: Umbrella provides visibility into sanctioned and unsanctioned cloud services in use across the enterprise. Users can uncover new services being used, see who is using them, identify potential risk, and block specific applications easily.

    Reviews from Real Users

    Cisco Umbrella stands out among its competitors for a number of reasons. Some of the major ones are its DNS-based protection, ability to protect users no matter where they are located, stability, and high performance.

    Daniel B., a network specialist at Syswind Kft, writes, “We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks. It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple. Efficient protection on the DNS level and even higher. The sandboxing feature analyses and handles the complicated security risks.”

    Victor M., SOC & Security Services Director at BEST, notes, “It provides security for the remote workers and it helps to improve enterprise security in a very easy way. We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites. The solution works very smoothly. The user interface is good.”

    Websense Web Security blocks web threats to reduce malware infections, decrease help desk incidents and free up valuable IT resources. It has more than 100 security and filtering categories, hundreds of web application and protocol controls, and 60-plus reports with customization and role-based access.

    Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

    Zscaler Internet Access Features

    Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

    • Proxy (native SSL)
    • IPS and advanced protection
    • Cloud sandbox
    • DNS security
    • Cloud firewall
    • URL filtering
    • Bandwidth control
    • DNS filtering
    • Cloud DLP w/EDM and IDM
    • Cloud access security broker (CASB)
    • Cloud security posture management (CSPM)
    • CloudBrowser isolation
    • Cloud secure web gateway (SWG)
    • Zero trust network access (ZTNA)
    • Digital experience monitoring

    Zscaler Internet Access Benefits

    There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

    • Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.
    • Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services. 
    • Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.
    • Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Zscaler Internet Access users.

    A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

    Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

    An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

    Offer
    Learn more about Cisco Umbrella
    Learn more about Forcepoint Secure Web Gateway
    Learn more about Zscaler Internet Access
    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
    Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Educational Organization9%
    Comms Service Provider9%
    Computer Software Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider17%
    Financial Services Firm8%
    Government6%
    REVIEWERS
    Computer Software Company19%
    Integrator10%
    Financial Services Firm10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider15%
    Financial Services Firm9%
    Government7%
    REVIEWERS
    Comms Service Provider25%
    Computer Software Company15%
    Financial Services Firm10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider16%
    Financial Services Firm9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise26%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    REVIEWERS
    Small Business45%
    Midsize Enterprise8%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise19%
    Large Enterprise60%
    REVIEWERS
    Small Business33%
    Midsize Enterprise8%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise66%
    Buyer's Guide
    Forcepoint Secure Web Gateway vs. Zscaler Internet Access
    September 2022
    Find out what your peers are saying about Forcepoint Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    Forcepoint Secure Web Gateway is ranked 6th in Secure Web Gateways (SWG) with 18 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 21 reviews. Forcepoint Secure Web Gateway is rated 7.6, while Zscaler Internet Access is rated 8.6. The top reviewer of Forcepoint Secure Web Gateway writes "Flexible endpoint security, provides URL filtering, and the reporting is good". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". Forcepoint Secure Web Gateway is most compared with Symantec Proxy, Trend Micro Web Security, Netskope CASB, Cisco Web Security Appliance and Fortinet FortiProxy, whereas Zscaler Internet Access is most compared with Netskope CASB, Microsoft Defender for Cloud Apps, Palo Alto Networks WildFire, Prisma SaaS by Palo Alto Networks and Fortinet FortiGate. See our Forcepoint Secure Web Gateway vs. Zscaler Internet Access report.

    See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.

    We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.