Earn 20 points
Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys Cloud is ranked 1st in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and NICE CXone.
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