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Evolve IP Unified Contact Center vs Genesys Cloud comparison

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Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Also Known As
Evolve Unified Contact Center
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Evolve IP Unified Contact Center
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Sample Customers
BP Business Solutions, Ogletree
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider15%
Financial Services Firm9%
Media Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise14%
Large Enterprise70%

Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys Cloud is ranked 1st in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and NICE CXone.

See our list of best Workforce Engagement Management vendors and best Contact Center as a Service (CCaaS) vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.