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Elastic Security vs Torq comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Elastic Security provides satisfactory ROI and cost savings, though users experience varied support levels and payback periods.
Sentiment score
6.1
Torq automation boosted efficiency, saving $600,000 annually by reducing manual tasks, with fair pricing and significant ROI.
It does not require hefty security budgets and can be deployed for enterprise security effectively.
Assistant Director at PTA
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
We have seen a return on investment, targeting a $600,000 ROI for the year.
Cyber Security Engineer at a real estate/law firm with 5,001-10,000 employees
I have seen a return on investment with Torq, as the automation reduces the number of employees needed and significantly saves both time and resources.
Senior Cybersecurity Engineer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.4
Elastic Security support is inconsistent; users favor community and documentation, while premium users seek more responsive and personalized help.
Sentiment score
6.6
Torq's responsive 24/7 customer service is valued for quick, knowledgeable support, though some users seek advanced AI enhancements.
Support is prompt and helpful.
Senior Cyber Security Manager at a tech services company with 11-50 employees
Most of the time when my team encounters issues, they receive responses within 24 hours.
Assistant Director at PTA
I have not faced any difficulties with Elastic Security, as we have a pretty good support service from them.
Chief Product Officer at ClusterPower
My impression of their technical support during the initial setup was that they were helpful, responded within a reasonable timeframe, and provided exactly what we needed.
Security Consultant at Integrity360
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
 

Scalability Issues

Sentiment score
7.3
Elastic Security offers scalable solutions adaptable to various environments, praised for flexibility and requiring careful planning for integration.
Sentiment score
6.5
Torq is praised for scalability and effectiveness, though large workflows can crash browsers, but modularization resolves it.
It allows us to think about specific use cases, such as gathering malicious IPs in a single view and analyzing threats based on geolocation.
Assistant Director at PTA
Elastic Security is quite scalable.
Chief Product Officer at ClusterPower
Its scalability is good because it has a cloud-native architecture and it expands dynamically to handle thousands of alerts at the same time.
Software Engineer at Accenture
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
 

Stability Issues

Sentiment score
7.7
Elastic Security is generally stable and reliable but can face challenges with big data and requires careful configuration.
Sentiment score
7.4
Torq is praised for its reliability and stability, with only minor, quickly resolved issues not affecting performance.
In terms of stability, I would rate Elastic a solid eight out of ten.
Senior Cyber Security Manager at a tech services company with 11-50 employees
We have been using Torq for one and a half years, but we have experienced no downtime.
Angular Developer at Flourish Software
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
I have never faced any downtime or issues.
Senior Information Technology Security Consultant at Mideast Data Systems
 

Room For Improvement

Elastic Security needs improvements in authentication, usability, automation, scalability, integration, and pricing, with user-friendly dashboards and documentation.
Torq needs better search, UI, transparency, error handling, bug fixes, AI features, templates, and case management automation integration.
CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.
Senior Cyber Security Manager at a tech services company with 11-50 employees
My security testing team continuously reports vulnerabilities, and we have to fix and update the versions frequently.
Assistant Director at PTA
Machine learning algorithms become better with time; as they ingest a huge volume of data, they become better.
Chief Product Officer at ClusterPower
Torq should offer default templates that can directly scan firewall data and automate actions.
Senior Information Technology Security Consultant at Mideast Data Systems
The AI value depends on maturity. Real value depends heavily on telemetry, integration depth, and workflow design, all of which rely on how mature customers are in their SOC department.
Security Consultant at Integrity360
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
 

Setup Cost

Elastic Security provides a free open-source option, competitive pricing, and subscription plans, appealing to cost-conscious enterprises.
Torq is seen as cost-effective but needs pricing transparency, with users appreciating its competitiveness compared to alternatives like Splunk.
The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.
Senior Cyber Security Manager at a tech services company with 11-50 employees
This is beneficial for SMEs as they do not need extensive budgets for security solutions.
Assistant Director at PTA
Elastic Security is considered cost-effective, especially at lower EPS levels.
Performance Practice Specialist at a local government with 10,001+ employees
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
 

Valuable Features

Elastic Security provides scalable, customizable threat response with fast search, real-time analysis, and strong community support for actionable insights.
Torq offers AI automation, no-code interface, and strong integrations to enhance productivity, reduce workloads, and streamline security processes.
Elastic Security offers good insight regarding alerts, reports, and cases.
Senior Cyber Security Manager at a tech services company with 11-50 employees
Elastic Security offers advanced features such as machine learning and integration with ChatGPT.
Performance Practice Specialist at a local government with 10,001+ employees
We require rapid processing speed for alerts and event data, and Elastic Security is very efficient at handling this level of data.
Assistant Director at PTA
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
 

Categories and Ranking

Elastic Security
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
66
Ranking in other categories
Log Management (11th), Security Information and Event Management (SIEM) (7th), Endpoint Detection and Response (EDR) (15th), Extended Detection and Response (XDR) (12th)
Torq
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
 

Mindshare comparison

As of August 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Elastic Security is 5.1%, up from 4.6% compared to the previous year. The mindshare of Torq is 3.6%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.6%
Elastic Security5.1%
Other91.3%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Laurentiu Popescu - PeerSpot reviewer
Chief Product Officer at ClusterPower
Has improved threat detection with deep log analysis and streamlined investigation workflows
The most useful features I find in Elastic Security are the forensic ones that allow us to carry deeper analysis into the logs for in-depth investigations, and the dashboards, with the reporting dashboard being quite user-friendly. Elastic Security is quite good at identifying threats, as it is part of the deep investigation tool that I mentioned before. Unless we need to look further into a certain log, we can carry out a deeper analysis and forensics on those particular logs. I can assess the impact of Elastic Security's real-time data analysis on our threat response efficiency as working pretty good. We are looking for real-time analysis because we have a continuous inflow of logs from different sources: from our cloud, from Active Directory, from our network. So it works pretty well.
AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
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Top Industries

By visitors reading reviews
Comms Service Provider
9%
Financial Services Firm
8%
Government
8%
Manufacturing Company
8%
Financial Services Firm
13%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise12
Large Enterprise15
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
What is your experience regarding pricing and costs for Elastic Security?
I am satisfied with the pricing, setup cost, and licensing cost. It is a pure 10.
What needs improvement with Elastic Security?
I do not have any specific recommendations for improvements in Elastic Security, but I feel that the AI module should get more mature. These machine learning algorithms become better with time; as ...
What needs improvement with Torq?
Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything. Torq could add API dependency and also on-pr...
What is your primary use case for Torq?
My main use case for Torq is reviewing the incidents and responding to them. After that, I investigate them and take appropriate actions. For example, a user has logged in from a blacklisted countr...
What advice do you have for others considering Torq?
I would definitely recommend others to use Torq as it is an all-rounder tool which even integrates AI. As we all know, it is the era of AI users, so we have to integrate AI into every tool. Torq is...
 

Comparisons

 

Also Known As

Elastic SIEM, ELK Logstash
No data available
 

Overview

 

Sample Customers

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care
Information Not Available
Find out what your peers are saying about Elastic Security vs. Torq and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.