Both eG Enterprise and ServiceNow Cloud Observability offer compelling solutions for cloud observability, each with distinct advantages based on user reviews. eG Enterprise is highly praised for its support and pricing, while ServiceNow Cloud Observability is favored for its comprehensive features, making it a preferred choice despite the higher cost.
Features: eG Enterprise users highlight comprehensive monitoring, ease of integration, and intuitive dashboards as valuable features. ServiceNow Cloud Observability users value advanced analytics, detailed reporting, and scalability. While both have strong feature sets, ServiceNow Cloud Observability stands out for its analytic capabilities and scalability.
Room for Improvement: eG Enterprise users suggest enhancements in documentation, user training materials, and interface design. ServiceNow Cloud Observability users point to the need for better third-party integrations, more customization options, and a simpler user experience.
Ease of Deployment and Customer Service: eG Enterprise is praised for a straightforward deployment model and responsive customer service. ServiceNow Cloud Observability users note a more complex deployment process but commend the knowledgeable support team.
Pricing and ROI: eG Enterprise is seen as cost-effective with a good return on investment, aligning with its competitive pricing model. ServiceNow Cloud Observability, being more expensive, is viewed as worth the investment due to its robust features and capabilities.
| Product | Market Share (%) |
|---|---|
| eG Enterprise | 0.4% |
| ServiceNow Cloud Observability | 0.5% |
| Other | 99.1% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
