eG Enterprise and Meraki Dashboard compete in the IT monitoring and network management category. eG Enterprise stands out in infrastructure monitoring, while Meraki Dashboard has the upper hand in ease of network management.
Features: eG Enterprise is notable for its end-to-end monitoring, providing insights across all infrastructure elements, including Citrix environments. It simplifies the configuration process and adapts monitoring tests efficiently. Meraki Dashboard offers a user-friendly cloud-based dashboard, presence analytics, and Layer 7 filtering, enhancing network device management.
Room for Improvement: eG Enterprise could enhance its intuitive interface and customizable options, with better alarm management and networking capabilities. The licensing process needs simplification. Meraki Dashboard requires improved VPN capabilities, integration, and a more intuitive configuration, along with better reporting and customer support to streamline operations.
Ease of Deployment and Customer Service: eG Enterprise is mainly deployed on-premises, with technical support appreciated for its expertise, though some users report delays. Meraki Dashboard is cloud-based, praised for real-time support and remote management ease, though with limited on-premise options. Both solutions are recognized for excellent customer service, with some preferring Meraki's simplicity in deployment.
Pricing and ROI: eG Enterprise is seen as affordable, offering flexible licenses and significant ROI by reducing costs. Meraki Dashboard, while pricey, justifies costs with superior network management features, suggesting long-term savings despite higher initial expenses. Users link Meraki's pricing with quality, while eG Enterprise's licensing models provide a competitive pricing advantage.
Our customers see excellent return on investment because eG Enterprise helps anticipate problems, saving money in the long run.
I'm also very satisfied with the integration of eG Enterprise into the APIs, into trouble ticketing, and into advanced reporting.
Meraki Dashboard gives my whole team visibility into seeing what a network is doing or what devices they have.
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
The support response time can be slow, sometimes taking up to fifteen hours.
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
When I do have to use them, they are excellent.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
If you have flexibility in your network design, expansion is very easy.
Meraki Dashboard scales very seamlessly as integration is straightforward.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
The network has been working for the past 2.5 years and is performing very well.
I rarely, if ever, have experienced any outage with Meraki Dashboard.
For small and medium businesses, eG Enterprise is usually too expensive.
I think the overall licensing models of eG Enterprise could be changed and adapted to a more flexible, more agile structure.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
AI capabilities present a significant opportunity for improvement for Meraki Dashboard as well; anything that has to do with incident and reporting needs a proactive approach, not just a reactive one.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The pricing is per user per year and varies depending on the components being monitored.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
My experience with pricing, setup cost, and licensing is that it is very expensive.
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features.
User satisfaction with eG Enterprise is really the key component now, so if you go to VDI or RDH, any of those platforms, you get the total end-to-end user experience because they do have endpoint monitoring now as well, and that was the feature that was lacking before.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
Meraki Dashboard helps cut down on time because we're troubleshooting in a single pane of glass.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
| Product | Mindshare (%) |
|---|---|
| Meraki Dashboard | 0.8% |
| eG Enterprise | 0.7% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 34 |
eG Enterprise is a comprehensive tool offering end-to-end monitoring across applications, infrastructure, and Citrix environments through a single visual interface, simplifying diagnostics and configuration.
eG Enterprise provides a robust platform that integrates monitoring and diagnostics capabilities for diverse IT landscapes. Users benefit from a centralized view of applications and infrastructure, bolstered by visual topology maps and intuitive data presentation. The auto-configuration feature ensures efficient setup, while its AI-based automation drives superior data analysis and insights. Though challenges exist in interface modernization and configuration complexity, its scalability and real user experience insights make it a strong contender for IT management. Companies place high value on its seamless integration with ITSM and ability to track user behavior, despite some limitations in OpenShift and complex backend configurations.
What are the important features of eG Enterprise?eG Enterprise is leveraged extensively in monitoring Windows platforms and servers, assisting in troubleshooting and application performance analysis. It facilitates real user monitoring of business services across Saudi Arabia. Organizations use it for Citrix and synthetic web application monitoring, as well as database and network management. Consultants find value in deploying it on-premises for their clients, aiding in diagnosing code-level issues effectively.
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
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