Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Dynatrace
Average Rating
8.8
Number of Reviews
342
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (4th), Mobile APM (1st), Container Monitoring (1st), AIOps (2nd)
ThousandEyes
Average Rating
8.4
Number of Reviews
12
Ranking in other categories
Network Monitoring Software (12th), Cloud Monitoring Software (20th)
 

Mindshare comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 12.8%, down from 16.0% compared to the previous year. The mindshare of ThousandEyes is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
Log Management
5.9%
Mobile APM
39.8%
Network Monitoring Software
4.5%
Cloud Monitoring Software
6.0%
 

Featured Reviews

KapilK - PeerSpot reviewer
Oct 9, 2023
The product helps identify issues and get to the root cause, but some features must be made more robust
We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards The product helps us identify issues in the application and get to the root cause immediately.…
NM
Jul 24, 2022
Reliable. simple to set up, and offers fast monitoring capabilities
We usually monitor for our public prefixes and propagations and if they are getting dropped or there is a route application. It is mainly on the public-facing side or the internet-facing use case. There are other use cases, however, for me, for the work that I do, that's what I'm using a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the features that sets this product apart from its competitors is that it generates a solution."
"The web dashboard is very simple to use."
"Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed."
"It seems to be very stable. We have not had any outages attributed to the product."
"We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert."
"We know exactly which line, which method, and which program needs fixing, so we directly go to the right developer and the guy comes in fixes it."
"It is an amazing tool for application root cause analysis and business function analytics"
"Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The installation process is not hard at all."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The most valuable features are integration and ease of use."
"The solution's most valuable feature is network security."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The company provides excellent service."
 

Cons

"Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."
"Improve Dynatrace for the following industries: telco, eCommerce, and banking."
"It needs improvement with proprietary protocols for the DC RUM part."
"Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives."
"Infrastructure monitoring could be improved."
"Provide much better alignment between AppMon and Dynatrace."
"The AI is not that intelligent and there are different places where it could be even more automated."
"It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense."
"It would be nice if the solution covered other areas like server monitoring."
"Presently, it lacks the ability to integrate with other Cisco products."
"There is room for improvement in terms of customization and user-friendliness."
"The guest portal is hard to use."
"I would like the product to offer more agility."
"It's an expensive solution."
"It might be practical to extend monitoring capabilities to include network devices"
"The tool does not provide features for application-level monitoring."
 

Pricing and Cost Advice

"As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich."
"The pricing is not bad, but it could be better."
"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."
"Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point."
"We are buying more licenses, because we are seeing more value."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it."
"​I would recommend doing a PoC."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution is cheap."
"It is a quite expensive solution."
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Top Industries

By visitors reading reviews
Educational Organization
29%
Financial Services Firm
18%
Computer Software Company
8%
Manufacturing Company
6%
Computer Software Company
25%
Financial Services Firm
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
The tool does not provide features for application-level monitoring. It would be a great advantage if the tool provides application monitoring features. More advanced features must be available in ...
 

Comparisons

 

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Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: May 2024.
789,442 professionals have used our research since 2012.