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Dynatrace vs New Relic vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Dynatrace boosts efficiency and cuts costs through automation, tool consolidation, enhanced monitoring, and improved application performance and stability.
Sentiment score
6.8
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
Sentiment score
6.4
SCOM users experience varied ROI, with advantages in monitoring and management offset by potential licensing costs and latency issues.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
 

Customer Service

Sentiment score
7.1
Dynatrace's support is friendly, knowledgeable, and responsive, though complex issues sometimes face extended resolution times.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
Sentiment score
6.8
Microsoft customer service is generally viewed positively, with efficient assistance and experienced staff, despite occasional consistency issues.
They have a good reputation, and the support is commendable.
The technical support from Dynatrace is excellent.
For Dynatrace tech support, we have a dedicated team here, which is easily reachable.
Issues that could be solved quickly sometimes take longer because they go around in circles.
They often treat issues in isolation, not considering how one problem might relate to another.
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
 

Scalability Issues

Sentiment score
7.3
Dynatrace is highly scalable, handling large-scale environments efficiently with minimal overhead, though scaling costs can be a concern.
Sentiment score
7.8
New Relic offers reliable scalability for diverse infrastructures, effectively handling thousands of applications and servers with minor concerns.
Sentiment score
6.9
SCOM offers scalable management, efficient load balancing, and high availability but faces challenges with non-Microsoft integration and diverse device monitoring.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
 

Stability Issues

Sentiment score
7.6
Dynatrace is highly stable, with users praising its reliability, quick support for issues, and proactive development efforts.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
Sentiment score
7.1
SCOM's stability has improved significantly, especially in newer versions like 2019, with proper configuration and resource allocation.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
SCOM is a bit unstable lately, primarily due to a lack of resources.
 

Room For Improvement

Dynatrace users seek improved .NET support, customization, performance, security, integrations, support, pricing clarity, and interface simplification.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
SCOM needs better dashboards, lower licensing costs, easier integration, improved reporting, enhanced support, and efficient alert management.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
They have been the pioneers from inception, and they remain at the top of the Gartner chart.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
 

Setup Cost

Dynatrace offers advanced monitoring but can be costly due to a complex pricing model and potential scaling expenses.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
SCOM pricing varies with agreements, often part of cost-effective Microsoft packages, though licensing can be complex initially.
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
 

Valuable Features

Dynatrace excels in transaction tracing, AI analysis, and comprehensive visibility, enhancing operational efficiency with real-time insights and easy deployment.
New Relic offers performance monitoring, real-time analysis, error detection, and integration tools, enhancing efficiency and user experience.
SCOM efficiently monitors Microsoft environments with integration, customizable dashboards, real-time reporting, and automated alerts for proactive management.
The integration with Power BI for generating detailed reports is a standout feature.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
 

Mindshare comparison

Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace8.8%
Datadog7.2%
Sentry5.8%
Other78.2%
Application Performance Monitoring (APM) and Observability
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
Dynatrace8.8%
Datadog7.2%
Other78.9%
Application Performance Monitoring (APM) and Observability
Event Monitoring Market Share Distribution
ProductMarket Share (%)
SCOM9.0%
ServiceNow IT Operations Management17.8%
OpsRamp14.5%
Other58.7%
Event Monitoring
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
Financial Services Firm
14%
Computer Software Company
11%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business77
Midsize Enterprise50
Large Enterprise287
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise49
Large Enterprise60
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if yo...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire sta...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenie...
What is your primary use case for New Relic Insights?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some ...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substan...
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporti...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Dialog Telekom
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: August 2025.
867,341 professionals have used our research since 2012.