DX Unified Infrastructure Management and OpsRamp are key competitors in the infrastructure management space. While DX Unified Infrastructure Management is praised for its pricing and support, OpsRamp stands out with its extensive features, making it worth the investment for many users.
Features: Users value DX Unified Infrastructure Management for its comprehensive monitoring tools, ease of integration, and user-friendly interface. OpsRamp is favored for its robust automation capabilities, advanced analytics, and customizable dashboards. Despite DX Unified Infrastructure Management's strengths, OpsRamp's advanced features provide an upper hand in user reviews.
Room for Improvement: DX Unified Infrastructure Management users suggest enhancing scalability, improving reporting features, and refining alerting mechanisms. OpsRamp users report a need for better documentation, more intuitive navigation, and improved user training resources. OpsRamp's navigation issues are more frequently mentioned by users.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management users find the deployment process straightforward and commend its responsive customer service. OpsRamp receives mixed feedback on deployment complexity but is praised for its proactive customer service. The ease of deployment favors DX Unified Infrastructure Management, while OpsRamp's customer service is slightly ahead in user satisfaction.
Pricing and ROI: DX Unified Infrastructure Management is recognized for its competitive setup costs and favorable ROI. OpsRamp users, although noting higher initial costs, report that the comprehensive feature set delivers substantial ROI over time. Despite DX Unified Infrastructure Management's appealing pricing, OpsRamp's long-term ROI is compelling to some users.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
Having a dedicated firefighter team for each MSP would be beneficial.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
Technical support should be improved.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
it does not strike me as expensive, and the licensing model is clear enough.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Market Share (%) |
|---|---|
| OpsRamp | 2.0% |
| DX Unified Infrastructure Management | 1.1% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
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