DX Unified Infrastructure Management and New Relic are two monitoring solutions used by tech companies to enhance their IT infrastructure. New Relic seems to have an edge due to its superior analytics and real-time insights.
Features: DX Unified Infrastructure Management offers extensive monitoring capabilities, integration options, and solid user support. New Relic provides detailed analytics, real-time insights, and strong customer support. Users find New Relic's analytics particularly valuable for extracting insights.
Room for Improvement: DX Unified Infrastructure Management needs a more intuitive interface, better documentation, and simplified usage. New Relic could improve by reducing data latency, offering more affordable pricing tiers, and enhancing cost-effectiveness.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management has mixed reviews on deployment ease, but its customer service is generally favorable. New Relic is noted for easier deployment and strong customer service support.
Pricing and ROI: DX Unified Infrastructure Management is viewed as offering good ROI with balanced setup costs. New Relic, though more expensive, is considered worth the investment due to its advanced features.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Better support and more accessible resources are crucial.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
Product | Market Share (%) |
---|---|
New Relic | 1.8% |
DX Unified Infrastructure Management | 0.5% |
Other | 97.7% |
Company Size | Count |
---|---|
Small Business | 29 |
Midsize Enterprise | 20 |
Large Enterprise | 80 |
Company Size | Count |
---|---|
Small Business | 65 |
Midsize Enterprise | 50 |
Large Enterprise | 61 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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