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DX Unified Infrastructure Management vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (57th), Server Monitoring (19th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (33rd), AIOps (24th)
IBM Tivoli Business Service...
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
Event Monitoring (12th)
 

Mindshare comparison

DX Unified Infrastructure Management and IBM Tivoli Business Service Manager aren’t in the same category and serve different purposes. DX Unified Infrastructure Management is designed for IT Infrastructure Monitoring and holds a mindshare of 1.4%, up 0.5% compared to last year.
IBM Tivoli Business Service Manager, on the other hand, focuses on Event Monitoring, holds 4.8% mindshare, up 0.8% since last year.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.4%
Zabbix5.2%
Datadog3.7%
Other89.7%
IT Infrastructure Monitoring
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.8%
SCOM9.9%
ServiceNow IT Operations Management8.4%
Other76.9%
Event Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s been very stable, it’s flexible, and it really fits our business needs and business model."
"We have seen, over the last 4 or 5 years, about a 30% decrease in escalations in crisis management, less severity events because we are trending and tracking against thresholds so we get early warning alerts."
"Besides the technical benefits described, CA UIM and CA Spectrum were the key factors in increasing the SLA from the IT environment to 99.99%, from the 99.5% achieved without CA solutions."
"We are transitioning to a proactive monitoring; by using thresholds and predictive analysis, we are reducing incidents."
"The dashboarding is pretty extensive and is easy to use."
"This product is very flexible for the administrator; we can do whatever we want, and it is easily customizable and upgradable."
"We are using it to monitor all of our infrastructure, network devices, and applications across our datacenters in Europe, Americas, Mexico, and Asia."
"The product has a lot of flexibility in how we can report data, collect it, report it, and query it."
"TBSM is a rock, and our house would have crumbled without it."
"The most valuable feature of this solution is the efficiency."
"The most valuable feature of this solution is the efficiency."
 

Cons

"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"Some versions of the UIM HUB probe are unstable and causes the HUB tunneling to stop responding."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"It was complex, due to the configuration that we already had with another tool, implementing everything again took us longer than planned; it really is a difficult tool to configure, specifically in our infrastructure."
"I would like to see a little deeper application monitoring and maybe some of the capabilities of CA Spectrum."
"Communication between hubs collector needs major improvments"
"They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues."
"I would like to see the retirement of the heavy client (infrastructure manager) in favor of the web-based admin console. It is close, but it is not there yet."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
 

Pricing and Cost Advice

"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"The license cost depends on the number of probes and robots."
"CAD $400,000 annually."
"Reasonable setup cost and licensing prices."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
11%
Marketing Services Firm
7%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
SSGC
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: April 2026.
893,221 professionals have used our research since 2012.