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DX Unified Infrastructure Management vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (57th), Server Monitoring (20th), IT Infrastructure Monitoring (44th), Cloud Monitoring Software (30th), AIOps (26th)
IBM Tivoli Business Service...
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
Event Monitoring (12th)
 

Mindshare comparison

DX Unified Infrastructure Management and IBM Tivoli Business Service Manager aren’t in the same category and serve different purposes. DX Unified Infrastructure Management is designed for IT Infrastructure Monitoring and holds a mindshare of 1.4%, up 0.5% compared to last year.
IBM Tivoli Business Service Manager, on the other hand, focuses on Event Monitoring, holds 4.9% mindshare, up 0.9% since last year.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.4%
Zabbix5.1%
Datadog3.7%
Other89.8%
IT Infrastructure Monitoring
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.9%
SCOM9.9%
OpenText AI Operations Management7.9%
Other77.3%
Event Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
reviewer847356 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MultiWAN and Balance service"
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"This product is very flexible for the administrator; we can do whatever we want, and it is easily customizable and upgradable."
"Pricing is one of the lowest for such a product in the market; if you have an experienced tools administrator you may want to go with this product over any other market product considering the cost efficiency."
"The application allows our NOC operators a very fast response time for issues on our clients systems, and by utilizing the alarm and ticketing system we are able to validate the alarm and begin working on the issue sometime before the client even knows there is a situation."
"The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
"We find UIM's valuable features to be its flexibility, the fact that it’s easy to expand, and it supports multi-tenancy."
"The most valuable feature for us are the way it brings silo products together that we've invested in over the years, and it allows us to consolidate our views for our customers."
"The most valuable feature of this solution is the efficiency."
"TBSM is a rock, and our house would have crumbled without it."
 

Cons

"Initial setup was difficult because we didn’t know what we were doing and had to re-design and re-deploy."
"There are quite a few manual processes. We've had issues with pulling reports."
"Communication between hubs collector needs major improvments"
"The reporting part could be improved."
"Scalability for redundant data centers is challenging."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"It's got lots of room to improve in terms of management. Set up our configuration in groups, that's a lot more challenging than it was in the old product, but hopefully the new features that they put in in the next couple releases will make that easier."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
 

Pricing and Cost Advice

"Reasonable setup cost and licensing prices."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"CAD $400,000 annually."
"The license cost depends on the number of probes and robots."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
16%
Manufacturing Company
8%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
SSGC
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: June 2026.
900,747 professionals have used our research since 2012.