| Product | Mindshare (%) |
|---|---|
| Dell IT Service Desk | 5.4% |
| DXC Service Desk Outsourcing | 3.6% |
| Other | 91.0% |
The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.
Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.
The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.
DXC Service Desk Outsourcing offers a full range of Support Services for your employees that include the following: Digital Support Services (provides virtual assistants, self-service portals and monitors the systems and devices that keep your workforce productive), Service Desk Services (Talk or chat with agents for fast, personalized interactions, or get help from the online portal with easy-to-use self-service assistance), Site Support Services and Modern Workspace Services (Offer your employees many custom options to address their support needs; Instant Support Spot, IT Vending Solutions, Walk-in Support Center and On-site support)
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