| Product | Mindshare (%) |
|---|---|
| Dell IT Service Desk | 6.3% |
| Technisource Service Desk Outsourcing | 1.1% |
| Other | 92.6% |
The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.
Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.
The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.
We monitor all Service Desk Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
