Dell Encryption Enterprise [EOL] vs Sophos SafeGuard comparison

"Dell EMC has remarkable support and whenever there is a ticket open it will be handled within four hours at the maximum."

"Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair."

"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."

"The technical support provided by Dell EMC comes with proactive technical support."

"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."

"It's the best solution on the market."

"The most valuable feature is the cloud-based supervision that is offered by Sophos Central."

"I like the support most of all."

"The malware protection and the scanning features are most valuable in this solution."

"Sophos SafeGuard is very easy to implement, and the connection for remote users is beneficial."

"It's quite easy to integrate Safeguard with BitLocker"

"The solution has done a fabulous job of protecting us from threats."

"Policy deployment is easy and quick to do."

"The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment."

"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."

"Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols."

"It is not working properly for us because of which we had to decrypt all our encryptions."

"The lack of need for the patch for an extra password is a shortcoming. It will be a great improvement if the patch requires an extra password so that they can find out how to synchronize your Windows password with the same password for Sophos SafeGuard."

"The focus should be on making things automated ."

"The product's initial setup process could be easier to understand for new users."

"The tutorials need to be simplified. The existing ones need to be easier to follow and we could use some tutorials for basic setups. They should aim to be more like Cisco, which offers very good tutorials and materials."

"We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house."

"The cost is rather expensive. It's a pain point for many clients. They should work to see if they can reduce pricing."

"Sophos SafeGuard cannot block or quarantine such viruses. Quarantine is a feature with shortcomings that needs improvement."

"The product's next release could have integration features with different internal and external systems. Sometimes, it doesn't work with Azure."

"Regarding pricing, it's a middle-priced solution. We typically use Sophos SafeGuard with the Sophos firewall, which includes VPN connections. The cost depends on the number of users, with some customers requiring hundreds of connections and others needing around a thousand."

"I rate the product price a six on a scale of one to ten, where one is a low price, and ten is a high price."

"It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses it needs to be lower."

"I rate the pricing two or three on a scale of one to ten, where one is expensive, and ten is cheap."

"I rate Sophos SafeGuard's pricing a five out of ten."

"Pricing for Sophos SafeGuard could be improved because it could reach a thousand dollars depending on the product, edition, and software key purchased."

"Pricing for Sophos SafeGuard should be transparent. If you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more."

"We have a yearly license with Sophos which is around $1000-$1200 or so per annum. There are no additional costs beyond the standard licensing fee."