2019-07-31T05:52:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with Sophos SafeGuard?

Please share with the community what you think needs improvement with Sophos SafeGuard.

What are its weaknesses? What would you like to see changed in a future version?

22
PeerSpot user
22 Answers
Oche Ankeli - PeerSpot reviewer
Head of IT at Digital Oak LTD
Real User
Top 10
2022-09-20T22:05:21Z
Sep 20, 2022

You have to pay extra for some additional features, like data extraction. It would be nice if everything was available in one bundle.

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Jeison Bonilla - PeerSpot reviewer
Cyber ​​Security Administrator at BAC Credomatic
Real User
Top 5
2022-05-17T19:49:58Z
May 17, 2022

There's a problem with the premise console because the endpoints need to connect to the local network, but with the pandemic, many users are working from home, and their machines aren't synchronized with our VPN. In addition, SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries. In the next release, Sophos should include a reporting function and the file encryption that's included in the on-prem version but not the cloud.

ManojNair2 - PeerSpot reviewer
Director at Augesys Solutions Pvt Ltd
Real User
Top 5Leaderboard
2022-03-29T16:32:47Z
Mar 29, 2022

The solution lacks connectivity to Azure AD so it can connect to the regular internal Windows AD server but there's no direct connection to Azure AD. That would be a product improvement that needs to be implemented given that almost everyone is now on the cloud.

JA
Information Technology Project Support at a construction company with 501-1,000 employees
Real User
Top 10
2021-12-08T20:30:00Z
Dec 8, 2021

The dashboards currently lack sufficient information. For example, when we want to look for accessibilities we have to go in-depth and then run the scripts and only then access what we're looking for. It could all be available in the reports and save a lot of time. I want to be able to know who is using what, to check visibilities.

LM
Information Security Officer at a financial services firm with 51-200 employees
Real User
Top 5Leaderboard
2021-11-17T15:31:19Z
Nov 17, 2021

The solution's ability to integrate with other solutions, such as a DLP, should be addressed.

Sanjay Yerra - PeerSpot reviewer
Technology Engineering and Solutions Architect at a financial services firm with 10,001+ employees
Real User
Top 10
2021-10-08T15:35:55Z
Oct 8, 2021

BitLocker comes from the OS license with Windows. It's a free solution. However, Sophos is a product we need to pay for. Therefore, using it is more expensive for our organization. It's also, in general, a pricey option. We'd like to lower costs. Sophos requires separate BAU operations and separate infrastructure. We require a server and few other things, as well as portals. However, a solution like BitLocker is integrated with the CCM now. It doesn't require any other infrastructure. It would be ideal if the solution had different features within one agent.

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Jay Bodiwala - PeerSpot reviewer
Customer Support Engineer at a tech services company with 11-50 employees
Real User
Top 10
2021-05-27T15:20:28Z
May 27, 2021

There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future. In an upcoming release, there should be more reports on the health status of the systems that we could fix, such as memory health, CPU utilization, and CPU health. These types of additions would be a great help.

Amrendra Roy - PeerSpot reviewer
System Administrator at GeoEnpro Petroleum Ltd
Real User
Top 10
2021-02-17T12:47:00Z
Feb 17, 2021

It's a good product, but some are not happy with the boot BCN, and the point-to-point VPN requires the best protection. Better internet protection is required.

PatrickWheaton - PeerSpot reviewer
IT Consultant & Trainer at ReallySimpleTech, Inc.
Real User
Top 5
2021-02-10T00:17:48Z
Feb 10, 2021

It just needs a little bit more on the reporting side. Its reporting can be improved a little bit in terms of being able to know that things are in the right status. I should be able to pull a report to make sure that everything is all right. It could also have cloud integration. At the time I was using it, it wasn't a cloud product.

JS
Owner at a marketing services firm with 1-10 employees
Real User
2020-10-23T12:04:00Z
Oct 23, 2020

The integration could be a little better. I use this solution frequently and I can't think of anything I would change.

Daniel  Alorwu - PeerSpot reviewer
Head of Security at a insurance company with 10,001+ employees
Real User
2020-10-08T07:25:23Z
Oct 8, 2020

The Office 360 integration could be improved, it's not so straightforward. It's been a challenge. When I moved from my mail in-house, on-prem, to Office 360 on cloud, I had a lot of challenges getting my mail to pass through the firewall. That's something I'm currently working on. Additional features I'd like to see would be more help results to the product. Maybe they could provide a way to train on the product, provide tutorials that could be easily accessed for people to easily understand the product quickly. I think that would help. The issue is not always the product but the configuration and the know-how to easily manage the system that sometimes make you not get the best out of the system. It's a matter of making resources available.

SV
Head of Information Security Service at a marketing services firm with 10,001+ employees
Real User
2020-06-17T10:56:01Z
Jun 17, 2020

In the latest versions, from Windows 8 onwards, everything is encrypted using BitLocker. What we require is key management, and in particular, policy management surrounding keys. There should be an option wherein I should be able to set the policy to exploit the BitLocker POA keys, and able to manage and reset the keys. Right now, the solution doesn't have this as an option. From version eight, Windows 8 onwards, SafeGuard doesn't work 100% of the time. So we have to use BitLocker for the encrypting. Only the key management is done by SafeGuard. When you have the PPM chipset, you can have the power-on authentication, when you boot up your machine, you can set the six-digit passcode. As of right now, SafeGuard can't manage the six-digit passcode in terms of the expiration, and I need that added as a feature.

Sandro Pasquato - PeerSpot reviewer
Senior Technical Account Manager at Npo Sistemi
Real User
2019-12-04T05:40:00Z
Dec 4, 2019

When you compare Sophos SafeGuard to Palo Alto and other enterprise firewalls solutions, Sophos doesn't have the same market. Palo Alto targets the SMB market and Sophos would like to approach the enterprise market, but it can be difficult to approach these customers without having the right offering. Sophos has a rich roadmap to cover this area, but we are not aware of it, so it difficult for us to approach these customers without having the right offering. In the next release, I would like to see more automation with the endpoint logging, but it's a special feature that is quite complicated to explain. There is a trick to implementing it. You have to implement some scripting into it.

MA
IT Network Engineer at a tech services company with 11-50 employees
Real User
2019-11-13T05:28:00Z
Nov 13, 2019

The pricing could be improved. Technical support could be a bit better.

MK
Presales Manager at provad
Real User
2019-10-28T06:34:00Z
Oct 28, 2019

I would like to have more control over the files in the Sophos encryption system. This solution needs to have more data loss prevention techniques. Having a DLP integrated with the encryption engine would be very good.

CM
Engineer at a tech services company with 11-50 employees
Real User
2019-10-28T06:33:00Z
Oct 28, 2019

The tutorials need to be simplified. The existing ones need to be easier to follow and we could use some tutorials for basic setups. They should aim to be more like Cisco, which offers very good tutorials and materials. If there was a way to automate the configuration, that would be ideal.

BocarKane - PeerSpot reviewer
IT Manager at a comms service provider with 11-50 employees
Real User
2019-10-27T06:19:00Z
Oct 27, 2019

I would like to see a support-cloud, where Sophos creates a single package that contains all of its products.

MehboobKhakhi - PeerSpot reviewer
IT Specialist at a non-tech company with 51-200 employees
Real User
2019-10-23T05:52:00Z
Oct 23, 2019

We've only really been dealing with this solution for six months, so I haven't had time to note anything that is lacking in the solution. The cost is rather expensive. It's a pain point for many clients. They should work to see if they can reduce pricing.

Mohamed Y Ahmed - PeerSpot reviewer
Technical & Pre-Sales Manager at GateLock
Real User
Top 5Leaderboard
2019-10-13T05:48:00Z
Oct 13, 2019

The encryption could be improved. If they could find a way to make the encryption and decryption to be the same on the work-stations, it would be better. Some of the encryption settings have a complex configuration. Here in Egypt, they don't prioritize the selling of this solution and there is no compliance from the government. There is not enough marketing for this solution. If they give it some priority it will become more familiar to customers. Many of our customers need a solution that uses encryption technology. The security does not have 100% authentication. This solution is complex in the development process. Customers are asking for things that are needed in the development and this solution is not easy to develop. In the next release, I would like to see processing on the appliance and not to install it on any machine. It will be in the network layers and able to communicate with all workstations. It would be better to have the encryption and decryption processing on the appliance and not on the workstations.

Mohamed Y Ahmed - PeerSpot reviewer
Technical & Pre-Sales Manager at GateLock
Real User
Top 5Leaderboard
2019-09-26T04:11:00Z
Sep 26, 2019

The solution is not using other features like booting encryption, because it causes very heavy processing of the workstation. If they could find some way to handle the encryption and decryption to be lighter on the workstation it would be better. It would be ideal if the solution could make the processing possible on an appliance, instead of having to install it on a machine. Also, it should be in the network layers and communicate with more workstations. The encryption and decryption processing should not be on the workstation; rather it should be on the appliance.

Oche Ankeli - PeerSpot reviewer
Head of IT at Digital Oak LTD
Real User
Top 10
2019-09-19T08:39:00Z
Sep 19, 2019

If you're talking about technical support, their endpoint support needs improvement. Their UTM is doing well, however. If it's possible, they should make all the features available because it's got a lot of features on offer, but you have to buy the license in order to add those features to the normal Endpoint. If they could make all those features available and/or offer a bundling option it would be better.

BilelRadaoui - PeerSpot reviewer
Project Manager at a tech services company with 11-50 employees
Real User
2019-07-31T05:52:00Z
Jul 31, 2019

Sophos SafeGuard is a German product. Sophos isn't really active in Europe. The Middle East, Africa, South Africa works with Sophos but their primary users aren't in Europe. They should market and push this solution to the European market.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 17, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
Amrendra Roy - PeerSpot reviewer
System Administrator at GeoEnpro Petroleum Ltd
Feb 17, 2021
Licensing is on a yearly basis and the pricing could be better.
Jay Bodiwala - PeerSpot reviewer
Customer Support Engineer at a tech services company with 11-50 employees
May 27, 2021
It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses, it needs to be lower.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 20, 2022
Hi Everyone, What do you like most about Sophos SafeGuard? Thanks for sharing your thoughts with the community!
2 out of 9 answers
PatrickWheaton - PeerSpot reviewer
IT Consultant & Trainer at ReallySimpleTech, Inc.
Feb 10, 2021
I like its ease of use the most. The management console is really nice. I like having one pane of glass that does everything. It does the Sophos anti-virus and encryption. Everything that you need is in one place. It is easy to use, and it is also pretty fast. It provides some pretty good details, and it lets you know who has access to a file. You can also add additional people to the encrypted documents, which is pretty good. Its stability and performance are also very good.
Amrendra Roy - PeerSpot reviewer
System Administrator at GeoEnpro Petroleum Ltd
Feb 17, 2021
It's the best solution on the market.
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