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PatrickWheaton
IT Consultant & Trainer at ReallySimpleTech, Inc.
Real User
Top 10
Good stability and performance, easy to use, and has one pane of glass that does everything
Pros and Cons
  • "I like its ease of use the most. The management console is really nice. I like having one pane of glass that does everything. It does the Sophos anti-virus and encryption. Everything that you need is in one place. It is easy to use, and it is also pretty fast. It provides some pretty good details, and it lets you know who has access to a file. You can also add additional people to the encrypted documents, which is pretty good. Its stability and performance are also very good."
  • "It just needs a little bit more on the reporting side. Its reporting can be improved a little bit in terms of being able to know that things are in the right status. I should be able to pull a report to make sure that everything is all right. It could also have cloud integration. At the time I was using it, it wasn't a cloud product."

What is our primary use case?

It is used in environments where there are mobile executives and the data can't be compromised. For example, if a laptop is lost or stolen, you have to ensure that the data is not compromised. I have deployed it at a motor company in the Bay area for securing the local laptops. It is used at a hospital for securing medical records and CFO-related files. It is also used at a Law firm for encrypting pleadings and legal documents. 

What is most valuable?

I like its ease of use the most. The management console is really nice. I like having one pane of glass that does everything. It does the Sophos anti-virus and encryption. Everything that you need is in one place. It is easy to use, and it is also pretty fast.

It provides some pretty good details, and it lets you know who has access to a file. You can also add additional people to the encrypted documents, which is pretty good. Its stability and performance are also very good.

What needs improvement?

It just needs a little bit more on the reporting side. Its reporting can be improved a little bit in terms of being able to know that things are in the right status. I should be able to pull a report to make sure that everything is all right. 

It could also have cloud integration. At the time I was using it, it wasn't a cloud product.

For how long have I used the solution?

I've been in the IT industry for several years. I work with a lot of different companies, and I've deployed and managed Sophos SafeGuard at quite a few companies over a period of about three years.

What do I think about the stability of the solution?

Its stability and performance were good. I never had any crashes. I didn't notice it causing any performance problems or high CPU usage, making applications slower. 

What do I think about the scalability of the solution?

We had Sophos in the image. We rolled out the machines, so it was already there. It was already part of our base image, and then for servers, we use SCCM. Sophos also has its own console that you can use for deployments, but we didn't use that.

Most of our clients are large businesses. Most of the time, smaller businesses can't afford to call in consultants to roll out stuff for them.

How are customer service and technical support?

I have never used their tech support.

Which solution did I use previously and why did I switch?

Different companies used different solutions. They usually switched when their license agreements ran out. The company for which I did the biggest installation had ESET and McAfee ePO. I removed both ESET and McAfee ePO and placed two different environments with Sophos. This switch was a result of viruses happening and not getting caught by their protection systems.

The initial setup of Sophos is also easier than other solutions such as Trend Micro and BitLocker. The setup of both these solutions is much more complex. If you try to go old school with PGP, it has a command-line setup, and it gets a lot more complex.

I am currently using BitLocker, which is a little bit more difficult. You have to use some power show commands. Sometimes, you have to use scripting and create GTOs. There are many different places you have to go to for configuring policies and rules to make it all work. In Sophos SafeGuard, everything that you need is in one place.

How was the initial setup?

It was pretty straightforward. If you don't know how encryption works, it could be a little bit complex, but it would still be easier to do it with Sophos than any other tool in the market, such as Trend Micro and BitLocker.

What other advice do I have?

It is a good product. I would advise calling an expert to deploy it. 

I would rate Sophos SafeGuard an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jay Bodiwala
Customer Support Engineer at a tech services company with 11-50 employees
Real User
Top 20
Beneficial system scanning, effective malware detection, but memory intensive
Pros and Cons
  • "The malware protection and the scanning features are most valuable in this solution."
  • "There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future."

What is our primary use case?

We use the solution primarily for email scanning.

What is most valuable?

The malware protection and the scanning features are most valuable in this solution.

What needs improvement?

There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future.

In an upcoming release, there should be more reports on the health status of the systems that we could fix, such as memory health, CPU utilization, and CPU health. These types of additions would be a great help.

For how long have I used the solution?

I have been using the solution for approximately six months.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution has been scalable. Most of my clients are enterprise-size organizations using this solution.

How are customer service and technical support?

Since I have been using the solution I have not had any errors or any issues I would need to contact support about.

Which solution did I use previously and why did I switch?

I have used Trend Micro and Symantec antivirus previously. We have had a lot of issues with Trend Micro antivirus. We were facing so many issues related to the support and integration with some applications. There were times when applications would stop running. The solution also took up too many resources that were impacting the system's performance which is why we needed to move on from that particular antivirus.

What's my experience with pricing, setup cost, and licensing?

It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses, it needs to be lower.

What other advice do I have?

I rate Sophos SafeGuard a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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