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Dameware Remote Support vs SCSM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
270
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (26th), Active Directory Management (19th)
SCSM
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (11th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

Remote Access
IT Service Management (ITSM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
it_user323577 - PeerSpot reviewer
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
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Top Industries

By visitors reading reviews
Educational Organization
15%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
8%
Government
11%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
26%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
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What do you like most about SCSM?
The solution offers good productivity at a low price point.
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little comp...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
System Center Service Manager
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Fibabanka, UMC Health System
Find out what your peers are saying about Microsoft, TeamViewer, Citrix and others in Remote Access. Updated: May 2025.
854,338 professionals have used our research since 2012.